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A GameStop class action lawsuit claims that the company refuses to grant refunds, even for items that are ordered online but never delivered.
The GameStop refunds class action lawsuit was filed by A. Gliewski who says he purchased several products from GameStop online including games and a game console. Allegedly, he even paid extra for one-day shipping.
However, Gilewski claims that the game console wasn’t delivered, despite him being charged for it. Allegedly, he complained to the company, but was not refunded. Gilewski asserts that the company is still withholding his money.
According to the GameStop class action lawsuit, Gilewski complained to GameStop and asked that his entire order be delivered, but this effort was not successful.
The GameStop class action lawsuit says that repeatedly, he was told by GameStop customer service that his item would be shipped. However, this allegedly never occurred.
Gilewski states that he was also informed via email that the company would refund the products if he returned them. So, Gilewski allegedly returned the games he received because he could not play them without the gaming console that never arrived.
The GameStop class action lawsuit goes on to assert that after Gilewski returned his games, he never received his promised refund.
Gilewski asserts that these occurrences were not “innocent mistakes,” and were actually part of a company-wide practice or scheme to cheat customers out of their money.
The GameStop class action states that the company knowingly makes misrepresentations to customers promising them the delivery of items and promising them refunds that are never granted.
Allegedly, Gilewski went in-person to a GameStop store near him to speak to an employee about his refund. He says that he was again promised a refund after the matter was investigated, but he never received a refund.
To support the claim that GameStop makes a widespread practice of not giving promised refunds, the video game class action lawsuit cites numerous online reviews and complaints from customers who have experienced similar occurrences.
Gilewski asserts that he and many other consumers were financially injured by GameStop because had they known that they would not receive a refund or would not receive the items they were promised, they would have spent less money with the company or would not have purchased from GameStop at all.
Allegedly, GameStop received unjust enrichment from the scheme of misleading customers and cheating them out of money. Gilewski seeks damages on behalf of himself and all other similarly affected consumers.
The GameStop class action was originally filed in California state court but was removed to federal court on July 19.
Gilewski is represented by Steven C. Gonzalez and Giacomo Gallai.
The GameStop Returned Items Class Action Lawsuit is A. Gilewski v. Gamestop Corp., et al., Case No. 2:19-cv-06258, in the U.S. District Court for the Central District of California.
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148 thoughts onGameStop Class Action Says Store Refuses Refunds
I’m also on the phone with a representative for the second time since the first time they said they would call me back after processing the order. I paid express shipping and my order was never delivered. They say oh well unfortunately we cannot blah blah credit card who knows what they are even talking about. So I’m going to have to contact my credit card and get a refund that way and claim it was a fraudulent transaction. This is the first and last time I have purchased something Game Stop. Also, I’ve never once had a package stolen at my home except potentially this one that they will not refund? Why not require a signature?
Ironically I’m on hold with them right now due to not receiving items by promised date; delivery within 3-5 has turned into over 9, even though we paid the extra money. They wanted me to get a hold of whatever FedEx office its at and talk to THEM…..? No….MY contract is with Game Stop not FedEx; they are the ones contracted with them.
Just thought I’d share.
Add me too. Purchased an Xbox remote, went to return less than 48 hours later & was refused a refund. Offered $10 for $75 remote plus the additional warranty. I’d love to be added to the class action suit.
I ordered a Xbox from GameStop. I never received the confirmation email. I called numerous times. The website kept saying there was an error with tracking my order with the number I provided from the receipt.
A representative told me that they’re warehouse has no Xbox at the moment.
He suggested a refund and I initially denied because I wanted to wait for it to be in stock again. But I found one cheaper on another site.
So I called back for the refund. He said it would take 3-5 days, I asked for expedited refund and he disconnected the phone. Richard was his name.
I called back and another rep confirmed that my refund was processed.
An hour later I called to speak to a supervisor, they didn’t get me a supervisor. A customer service Rep pretended to be a supervisor.
And I know this because when I called back AGAIN, she answered the phone as a regular CSR.
They refuse to give me the number to corporate. Changed my payment method from debit card to gift card without my consent. They lied and refuse to give me my refund.
Instead of processing my claim as a refund, they put it as cancelled so that I won’t be able to get a refund to my card.
I just started my own claim For a class action lawsuit. I’ve waited almost a month for a product that I never received….called GameStop numerous times for a refund. I’m tired of dealing with them.
You can go to GameStop’s Facebook page and find a lot of people including myself to be added to this for failure to deliver pre-ordered games.
I sold gamestop my system 1 month and 2 wks ago and i just got a confirmation code to my cell phone from Sony. This mean they sold my info with out my discretction and I will have to move forward with this. Cant trust anyone !
Add me.
Ordered xbox and it never game.
How can I get added to this? I had called on the day it was supposedly delivered, even though it wasnt and after days of “investigation” a claim was issued and 14 days later zero response, they just keep saying they are still investigating.