Roku class action lawsuit overview:
- Who: A consumer has filed a class action lawsuit against Roku Inc. and TTE Technology Inc., doing business as TCL North America.
- Why: The plaintiff claims Roku and TCL are responsible for selling televisions that are rendered unusable due to defective software updates.
- Where: The Roku class action lawsuit was filed in California federal court.
A new class action lawsuit alleges Roku and TTE Technology, doing business as TCL North America, are responsible for selling televisions that are rendered unusable due to defective software updates.
Plaintiff Terri Else claims Roku and TCL knowingly sold televisions that have software defects, which corrupt user experience to the point of inoperability.
Else argues the software defects are a result of a platform that “cuts corners” and fails to ensure that the software updates are free of defects both in testing stages and at scale.
“Roku’s software updates are repetitively defective, materially impairing the functionality of Roku products, rendering many consumers’ televisions either entirely unusable (‘bricked’), blacked out or otherwise substantially degraded in terms of device performance,” the Roku class action lawsuit says.
Else wants to represent a nationwide class and California subclass of consumers who purchased Roku TV products manufactured by Roku or TCL, including Roku Select Series, Roku Plus Series and TCL 3/4/5/6 Series Roku TVs, from Dec. 16, 2024, to the present.
Roku, TCL failed to disclose software defects, class action alleges
Else argues Roku and TCL failed to disclose the software defects to consumers prior to purchase while continuing to market Roku televisions as reliable smart TVs designed to “keep getting better over time…thanks to [ongoing] automatic software updates.”
“Despite consumers’ persistent complaints of repeated system failures, often leaving their TVs completely inoperable, defendants offer no recourse,” the Roku class action lawsuit says. “This is inconsistent with representations made in express warranties, which promise to repair, correct or otherwise remediate the software defect.”
Else claims Roku and TCL are guilty of breach of express and implied warranties and violations of California’s Unfair Competition Law and Consumers Legal Remedies Act.
She demands a jury trial and requests declaratory and injunctive relief and an award of actual and statutory damages and restitution for herself and all class members.
In a separate class action lawsuit, a consumer has accused Roku of removing a key feature from its Smart Home Cameras, forcing customers to pay for a subscription to access it.
Have you had a problem with a Roku TV? Let us know in the comments.
The plaintiff is represented by Helen I. Zeldes, Susan G. Taylor and Summer Wright of Schonbrun Seplow Harris Hoffman & Zeldes LLP.
The Roku class action lawsuit is Else v. Roku, Inc., et al., Case No. 8:26-cv-00748, in the U.S. District Court for the Central District of California.
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492 thoughts onRoku, TCL face class action over software updates that allegedly ‘brick’ smart TVs
I bought a Hisense Roku and it worked beautifully for a while then right after an update I now have a 70″ paperweight. Completely bricked and useless.
I bought a 55″ TLC ROKO TV last year. I tried to set it up but could not getpast orange TLC screen. Just tried again today with a cable tech and same thing. Unable to get to set up screen. Remote only will turn off and on and volume.
I kept having glitches and crashes on all my apps with the YouTube app being the worst one. I tried dealing with support earlier to reboot the TV and nothing worked. I am even trying a factory reset and everything connects but once it restart to finish the update it crashes and I have to start it all over again. This has been happening ever since the last update on the tv. Everything just glitches and/or crash. I’ve tried seeing if any updates are needed to be done and everything is up to date. I tried restarting my TV and still nothing. All apps still glitch or crash. It’s just YouTube is the worst one. As soon as I try to watch something it crashes. Then I tried unplugging the TV and resetting the TV and it was still the same thing. Now as a last resort I’ve tried factory reset and it just keep restarting and going back to recovery mode and every time it does that I have to do everything all over again. YouTube glitches and crashes PlutoTv glitches and sometimes crashes and discovery sometimes crashes. I’ve tried my wifi and Hotspot and it connects. It’s the tv. I’ve tried using the ethernet to connect directly to my wifi router for a better and stronger signal, I’ve tried unplugging everything and replugging everything…everything you can think of I tried it all. Please add me. My name is Diane Acosta and I love in The Bronx NYC. After a recent update my TV had been fkd up ever since. Corrupted software files and no matter what I do and no matter how many times I repeat myself to customer support and their so called specialists, my TV can’t get fixed. Now I have a TV that has become a paperweight because it no longer works at all.
Both of my tvs have blacked out as a result of Roku, one several months ago and the other just yesterday. Both after connecting Roku
Have a Hisense Roku series 6 and lately been having to reboot a bit. Only 2 years old. Please add me.
Add me
Please add me
I bought a Roku TV 55R4A5R/55R4AX at BestBuy in May 2023. A year later, after warranty expired, the screen went black. No help from BestBuy or Roku. I don’t know if it’s the same issue, but I was very annoyed with Roku. And I have been a loyal customer since the second ever player came out.
I owned 2 Hisense 56″ Roku tv both end up black screen. I call Hisense they tell me to contact Roku. They gave me run around. Im out $1000 because both tv defective.
TCL roku tv 55 inch goes black and sound goes out.