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A GameStop class action lawsuit claims that the company refuses to grant refunds, even for items that are ordered online but never delivered.
The GameStop refunds class action lawsuit was filed by A. Gliewski who says he purchased several products from GameStop online including games and a game console. Allegedly, he even paid extra for one-day shipping.
However, Gilewski claims that the game console wasn’t delivered, despite him being charged for it. Allegedly, he complained to the company, but was not refunded. Gilewski asserts that the company is still withholding his money.
According to the GameStop class action lawsuit, Gilewski complained to GameStop and asked that his entire order be delivered, but this effort was not successful.
The GameStop class action lawsuit says that repeatedly, he was told by GameStop customer service that his item would be shipped. However, this allegedly never occurred.
Gilewski states that he was also informed via email that the company would refund the products if he returned them. So, Gilewski allegedly returned the games he received because he could not play them without the gaming console that never arrived.
The GameStop class action lawsuit goes on to assert that after Gilewski returned his games, he never received his promised refund.
Gilewski asserts that these occurrences were not “innocent mistakes,” and were actually part of a company-wide practice or scheme to cheat customers out of their money.
The GameStop class action states that the company knowingly makes misrepresentations to customers promising them the delivery of items and promising them refunds that are never granted.
Allegedly, Gilewski went in-person to a GameStop store near him to speak to an employee about his refund. He says that he was again promised a refund after the matter was investigated, but he never received a refund.
To support the claim that GameStop makes a widespread practice of not giving promised refunds, the video game class action lawsuit cites numerous online reviews and complaints from customers who have experienced similar occurrences.
Gilewski asserts that he and many other consumers were financially injured by GameStop because had they known that they would not receive a refund or would not receive the items they were promised, they would have spent less money with the company or would not have purchased from GameStop at all.
Allegedly, GameStop received unjust enrichment from the scheme of misleading customers and cheating them out of money. Gilewski seeks damages on behalf of himself and all other similarly affected consumers.
The GameStop class action was originally filed in California state court but was removed to federal court on July 19.
Gilewski is represented by Steven C. Gonzalez and Giacomo Gallai.
The GameStop Returned Items Class Action Lawsuit is A. Gilewski v. Gamestop Corp., et al., Case No. 2:19-cv-06258, in the U.S. District Court for the Central District of California.
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148 thoughts onGameStop Class Action Says Store Refuses Refunds
Please add me too! My game got lost in the mail and I have called over 10 times! They say they will email me back the gift card I used within 7 days and it never comes.
Ordered 2 games, was charged for 2 games and there was only 1 game in the sealed box. The packing slip reads 2 were shipped? Have tried to call GameStop customer service several times and always receive the message that they are experiencing high call volume and wait is 60 minutes, to call back on following day. Same message each day.
Frustrating!
Same happened to me. I purchased a $582.66 gaming monitor online, and promised two day shipping. I never got it two days later, reached out to them and tried to stop shipment since it hadn’t even left the warehouse yet. The package was still shipped to me, but I refused it and it was returned to them. I too was promised a refund, I even got them to send me an email in writing stating they are going to refund my money. It’s been three weeks and I’m still waiting. After reading all these complaints, I fear now I will not be receiving a refund any time soon. Count me in on this lawsuit. This is stealing and GameStop should be sued for this misconduct and corrupt business practices!!
Xbox all access game console they won’t give me a refund or replace never got shipping information till after it’s supposedly delivered could have been stolen don’t know all they tell me is there’s nothing we can do for you but I never signed for the Xbox $915 might have been stolen right off my doorstep because they didn’t get a signature my shipping information still says it’s after facility waiting for carrier pickup
Have the exact same situation but with a nintendo switch. The carrier themselves told me it was lost in transit. Gamestop told me it was delivered and refused to refund. They ignored me after i ask for proof of delivery. Absolutely ridiculous.
I have the exact same problem I ordered a Nintendo switch with same day delivery and talked to multiple people and they never gave me refund
Please add me too. Bought a cell phone that will overheat then was told to go to the store and return it. I tried that but was refused to give back there in the store. Instead was giving a FedEx label to return it to the gamestop store located in Texas Grapevine. Then was told the package was lost and they can not refund my money. They are asking me to fill the FedEx claim, even when GameStop provided the FEDEX label.
Please add me to this class action lawsuit. I have ordered a game on December 3rd, 2020 and it’s more than one year but no refund even after multiple requests.