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A New York man has filed a class action lawsuit alleging Bob’s Discount Furniture fraudulently promotes its “Goof Proof” warranty to consumers.
Plaintiff Renal Glover says the Goof Proof warranty is marketed and sold to protect against furniture damage such as food and beverage stains, pen marks, tears, and punctures.
Glover claims the furniture’s “discount nature” creates added incentive for consumers to purchase the Goof Proof warranty, because they know less expensive furniture “may not be as sturdy or resistant to accidental stains or tears as higher priced furniture.”
However, the class action lawsuit states that Bob’s Discount Furniture collects premiums and then rejects claims submitted under the warranty.
The plaintiff says Guardian Insurance provides “undisclosed incentives or kickbacks” to Bob’s Discount Furniture for every Goof Proof warranty sold. In addition, sales employees can receive bonuses or, conversely, be penalized based on how many warranties they are or are not able to sell.
Glover alleges that consumers are misled through the defendant’s warranty sales “because the furniture is poorly made,” meaning the company “can more easily and unfairly attribute any accidental stain or rip to a product defect, when there might be cause for overlap between what caused the damage.”
When customers submit a claim under the Goof Proof warranty, it’s allegedly denied with the reasoning that the damage was not actually accidental but rather caused by misuse.
Bob’s Discount Furniture routinely denies warranty claims if customers are unable to state the exact date in a 30-day period when the damage occurred, the complaint says.
“Not noticing a stain or damage on the day it occurred is a common circumstance, especially if the furniture is used by other persons within a household and not exclusively by the warranty holder,” Glover’s complaint says.
The company also denies Goof Proof warranty claims in other situations, such as if there is more than one mark or puncture on the furniture; in those circumstances, the company allegedly chalks the damage up to misuse.
The company often categorizes rips or tears as “normal wear and tear” even if they are actually accidental damage supposedly covered by the Goof Proof warranty.
Additionally, Glover says the defendant hasn’t “reasonably defined” what types of damage are considered “excessive,” though it cites this reasoning when denying valid claims.
As a result of all this, Glover says the Goof Proof warranty’s value is “materially less” than the defendant represents.
Had he and others known the truth about the warranty, they either would not have purchased it or would have paid less.
Glover formally accuses Bob’s Discount Furniture of violating New York General Business Law and of breach of contract, fraud, unjust enrichment, and negligent representation.
He is seeking injunctive relief ordering the defendant to correct the alleged wrongdoing; restitution and disgorgement; monetary damages, including statutory damages; attorneys’ and experts’ fees; and any other relief deemed appropriate.
Did you purchase the Goof Proof warranty from Bob’s Discount Furniture? Tell us about your experience in the comments.
The plaintiff is represented by Spencer Sheehan of Sheehan and Associates PC.
The Goof Proof Warranty Class Action Lawsuit is Renal Glover, et al. v. Bob’s Discount Furniture LLC, Case No. 1:20-cv-10924, in the U.S. District Court for the Southern District of New York.
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346 thoughts onBob’s Discount Furniture Doesn’t Honor ‘Goof Proof’ Warranty, Alleges Class Action Lawsuit
My husband and I purchased a platform bed frame in May 2022, and I sat on the side of the bed, about 18 inches from the footboard, a week ago. The footboard cracked, the pieces separated and we now have a stack of books supporting the broken area. Guardian is refusing our claim, saying it wasn’t accidental. This is ridiculous. Is it too late to join the class action suit?
I ordered a complete living room set. The sectional couch has been poorly manufactured. On two seperate occasions, the couch would just snap and break after being sat on. I get denied to a claim because it was normal use. A couch would not normally just fall to the floor if it didn’t have any underlying issues.
I brought a dinning room set and living room set and when I went to make a claim with Guardian they could not find my Goof proof plan .Called bobs furniture and the same thing .It have been almost two years and still no resolution to the problem .Won’t buy the plan again cause it’s a RIP OFF
i purchased a livingroom set, dining room set and mattress. In less than a year I called Bob’s informing them that the diningroom hutch doors were jammed and the paint was chipping in addition, my mattress was already losing its form and was causing back pain. I was told that they would send someone for the hutch after I submitted photos and as for the mattress i would have to wait since it was no longer in stock. After a year later, I am now being told that its not covered under the Goof Proof Insurance and nothing could be done.
I have the same issues purchased the warranty a year later the wood frame is broken and guardian has said it’s not accidental. We want our money back.
My sofa is a little over a year old. Just out of store warranty. My daughter sat down on the center section, which promptly collapsed. Put in for warranty service. They asked what happened, I told them. They refused to cover the claim. The excuse being that it happened under “normal use”. Apparently, factory defects come under “normal use”. I hope the lawyers bend ’em over, so they can see how it feels.
Oh my goodness this is exactly what just happened to us. Say and completely caved. And they are saying is under normal use. Absolutely absurd. I want my money back.
I am in the process of filing a claim now. I was told the damage had to be claimed within 30 days of the incident although I’ve never seen it in writing. Everything I bought(two leather recliners, a table and chair set) have all had issues that based on the warranty, should be covered. But we’ll see.
I filled out paperwork over a month ago. I have scratches on my leather and the recliner ( in the area your legs go) is caving .in. No one has responded to me! What kind of a company doesn’t reply when I purchased the extended warranty! I would like to join the lawsuit.
I have purchase furniture and I have requested for my furniture to be replaced 5 times due to damaged furniture being delivered and they have delivered to me all damaged furniture every time. I’m still dealing with the good warranty to get new not scratch furniture from them. They have delivered used furniture to me and now they have damaged my house in the process of delivering furniture that was not damaged.
Purchased a recliner less than a year and a half ago then purchased the goof proof warranty. My recliner mechanism broke. They told me because it broke due to normal use. It’s not an accident they’re not going to fix it. How can they do that. Why did I spend an extra 400 for this.