Whirlpool refrigerators class action lawsuit overview:
- Who: Kim Reed filed a class action lawsuit against Whirlpool Corporation.
- Why: Reed claims Whirlpool sells certain refrigerators that are unable to maintain a cool temperature because of a defect the company allegedly is aware of.
- Where: The class action lawsuit was filed in Delaware federal court.
Whirlpool Corp. sells certain refrigerators that aren’t able to maintain a cool temperature, a new class action lawsuit alleges.
Plaintiff Kim Reed claims her Whirlpool 36-inch Wide Side-by-Side Refrigerator stopped getting cold in both its refrigerator and freezer areas shortly after she purchased the appliance.
Reed argues she ultimately had to pay $245 out-of-pocket to purchase a new refrigerator after both Whirlpool and the store where she purchased the appliance were allegedly unable to fix the problem.
“Plaintiff was without a refrigerator for 32 days and lost approximately $730.00 in food as a result of her refrigerator breaking,” the Whirlpool class action states.
Reed wants to represent a nationwide class and New York subclass of consumers who have purchased a Whirlpool refrigerator with a defect that prevents it from being able to maintain a cool temperature.
Defect causes certain Whirlpool refrigerators to not maintain cool temperature, says class action
Reed argues certain Whirlpool refrigerators are unable to maintain a cool temperature due to a defect that causes the evaporator in the device to accumulate frost and fail to properly defrost, resulting in refrigerant leaks.
“Specifically, the thermistor in the Refrigerators is attached by a defective clip, which causes it to become loose and/or fall off due to its design defect,” the Whirlpool class action states.
Reed claims the alleged defect was confirmed by Whirlpool in a Technical Service Pointer the company released in September 2021.
“Despite its demonstrated knowledge of the Defect, the Defendant continued to sell the appliances with the Defect to consumers,” the Whirlpool class action states.
Reed claims Whirlpool is guilty of unjust enrichment, fraud, common law fraud by omission, and breach of express warranty, and of violating New York General Business Law.
The plaintiff is demanding a jury trial and requesting declaratory and injunctive relief along with an award of actual, statutory, and punitive damages for herself and all class members.
A class action lawsuit filed against Whirlpool in 2020 was dismissed last year after the company agreed to settle claims with a pair of consumers who argued it sold refrigerators with defective control panels.
Have you purchased a Whirlpool refrigerator that stopped getting cool shortly after? Let us know in the comments!
The plaintiff is represented by P. Bradford deLeeuw of deLeeuw Law LLC, Daniel C. Levin and Nicholas J. Elia of Levin Sedran & Berman, D. Aaron Rihn and Sara Watkins of Robert Peirce & Associates, and Nicholas Migliaccio and Jason S. Rathod of Migliaccio & Rathod LLP.
The Whirlpool refrigerators class action lawsuit is Reed v. Whirlpool Corp., Case No. 1:23-cv-01037, in the U.S. District Court for the District of Delaware.
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74 thoughts onWhirlpool class action claims refrigerators fail to properly cool
Our Whirlpool frostless refrigerator has had to be repaired twice for the same issue. The freezer was building frost, making a loud sound and the refrigerator was not cooling properly causing numerous items to spoil. The first time occurred approximately one year after we received it and the second time was approximately a year and a half after that.
My whirlpool has been repaired three times for not cooling on refrigerator side. It was manufactured in 03/2023. J have same problems as mentioned earlier. Can you assist ?
MOD.WRS325SDHZ08 Ice bin not working ! Food spoils quickly
Add me
I have the KRFC604 which is basically the same as the 704. The first one arrived not working, and was repaired. This was then replaced. This replacement has been repaired at least 8 times since March 2017. That means more than once a year. The control board and evaporator cover have been replaced numerous times. I would like to know how to be in this class action suit and how to have Kitchen Aid/Whirlpool replace my refrigerator. Thanks
I have 2 french door Whirlpool refridgerators. One that the icemaker doesn’t work and Whirlpool certified tech came out 5 times and couldn’t resolve the issue. He said the wire was broken, so he replaced the icemaker first then the wires and it still doesn’t work. The other doesn’t maintain the temperature in the freezer and the icemaker doesn’t work. How do I join the class action lawsuite?
Have kitchen aid Refrigerator
Ice maker not working
Bought it in March. Went out in June it’s Aug 9th still.not fixed . Repair man came out 5 times . I have take off everytime he comes. I bought it new so I wouldn’t have issues but that’s all I have is problems . I need help they wan do anything at whirlpool but say repairman will fix it . This is crazy
I have a whirlpool refrigerator that has been repaired multi times, from lights out, not cooling, leaking, etc. It was repaired multi times under warranty but the problems continued out of warranty which I have had to pay for. I have spent $$ having this unit repaired over and over. It’s the one with French doors and a center drawer & bottom freezer. Once of the “top of the line”. How do I find out if this models is included?
Same here. Mine also kept leaking out of the bottom and ruined my kitchen floor. My whirlpool side by side refrigerator is doing all of the same things that are in that big class action suit, but my model number was not listed. No help there
I do not even know where to begin… I purchased my side by side Whirlpool refrigerator model number WRS588FIHW04 in August of 2021 from RC Willey in Rocklin California. They had to replace it 5 times because of damages upon delivery, horrific noises that are not normal, The door seals not even attached to the door. A cord cut clean through, etc etc. It then was replaced 3 additional times from Whirlpool manufacturer Company due to defects since 1/2022. So I am currently on refrigerator number 8. Oh yes you read that right number 8. It is not even a year old until June 28th 2024. So it is still under manufacture warranty. In late March 2024 I heard a horrible noise I have heard before and came out to inspect. I found a giant bulge on the side of my freezer on the exterior wall has appeared yet again exactly the same as the past 2 that came directly from Whirlpool. I set up a service call with the only appliance company that works on Whirlpool in Northern California that is Lake appliance. The first time he came out he called the technician at Whirlpool and the technician actually had the nerve to tell me that that was normal?! The lake appliance technician proceeded to program my refrigerator to make it manually defrost every 8 hours. I told him that should not be done to a refrigerator that is brand new. So I again after he left set up another service call with Lake appliance through Whirlpool. The same guy came out again same attitude same technician at Whirlpool he had spoke to. I could hear him in the background on the phone asking if he was on speaker? I told him no but I can hear you perfectly. Then he proceeded to whisper. What are they hiding? He then said again there is nothing they can do it’s considered cosmetic. Even though there’s extreme condensation in the freezer and in the refrigerator it is spoiling my food. Good grief not to mention every time I open the freezer door and close it the bulge goes in and out and makes a creepy crazy noise. At my whit’s end I decided to report it to KOVR 13 news or call Kurtis for action. They have been working tirelessly on my case. They emailed Whirlpool corporate office a few times. Finally last week I received a call from Whirlpool corporate office. She was very nice at first apologizing for all that I had been through and just couldn’t believe it. But then her personality and demeanor towards me quickly changed. She told me she refused to replace it even though It wasn’t even a year old and was still under the manufacturer warranty and I had an additional 1-year warranty given to me from Whirlpool the last time they replaced it June 28th 2023 because they felt so bad. So it actually is still under warranty until June 28th 2025. She said she would give me my money back All I had to do was provide a receipt. I told her the price of side by side white refrigerators have gone up nearly $600 since then and I did not feel that I needed to pay this because I have done nothing wrong but yet I am being punished. I explained to her how I am on permanent disability and $600 to me had might as well be $6,000. I told her how this was unacceptable I was going to reach out to an attorney and talk to the guys I’ve been working with at the news. She told me I had 30 days to respond. I told her no way You need to give me at least 60 days I’ve got a lot of research to do and I am not comfortable with you backing me into the corner and essentially bullying me. She was very quiet. She extended my time to respond to 60 days. I am physically and emotionally sick from all that I have been through and I positively will not give up or give in. Please help me?! This cannot be right? I have amazing extensive notes I have pictures of every single refrigerators serial number that was delivered to my house. I don’t know what more to do.. HELP?! 😭