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Lennox HVAC systems may be of poor quality, according to consumer reviews of home appliances on websites like the Better Business Bureau’s.
What Is an HVAC System?
“HVAC” stands for heating, ventilation and air conditioning and are found in most new homes. HVAC systems may vary depending on their age and brand, but most modern systems are forced-air.
When cooling air, HVAC systems use a refrigerant to cool the indoor air. This air is then cycled back through the home. This process continues until the air in the home reaches the temperature chosen on the thermostat.
Heating air uses a similar process but, unlike air conditioning, relies on gas and a pilot light to create heat instead of using a refrigerant or other chemical. After cool air is heated through the burner system, air is distributed through air ducts until the house warms to the desired temperature.
Regardless of exactly how a home’s HVAC system works, most consumers want their heating and cooling appliance to be of high quality. Whether they need to stay warm in the winter or avoid the summer heat, a quality HVAC system is essential to a homeowner’s comfort. Unfortunately, not all HVAC systems are up to par – leaving some consumers literally out in the cold or stuck in the heat.
Are Lennox HVAC Systems Good Quality?
According to the manufacturer, Lennox HVAC systems have been “engineered to deliver best-in-class comfort and efficiency” and can provide “truly outstanding” results when two or more Lennox products are used together.
Unfortunately, despite these promises, some consumers have reported serious problems with their Lennox HVAC systems. Several consumers have taken to online forums such as the Better Business Bureau to detail their problems with an HVAC system from Lennox.
In September, one complaint detailed a problem with the evaporator coil in an air conditioning system. Unfortunately, the reviewer said that Lennox has failed to get back to them about fixing the problem under warranty.
Another complaint from August said that, since having a roof unit installed five years ago, the homeowner has had a significant service bill each year “without fail.” This year, the homeowner’s system allegedly showed issues with the evaporator coil leaking. Even after spending up to $2,000 each year on repairs, the homeowner was allegedly told they would need to pay nearly $9,000 to fix this year’s evaporator coil problem.
“Every year we are spending 1,000 to 2,000 on repairs and maintenance for this unit,” the complaint revealed. “These are the worst A/C units.”
Unfortunately, problems with a Lennox HVAC system could prove costly – as shown in the complaint above. Repairs can run thousands of dollars with additional money required to resolve damage from leaks or other problems.
Is There a Lennox HVAC Class Action Settlement?
In 2015, Lennox Industries Inc. agreed to a class action settlement to resolve claims that their evaporator coils were defective.
Plaintiffs in the Lennox class action lawsuit claimed that these evaporator coils were made with copper tubing – a design flaw which reportedly resulted in corrosion. This corrosion was reportedly caused by a chemical reaction with the coils that lead to microscopic tunnels in the products. As a result, the evaporator coils allegedly leaked refrigerant.
The plaintiffs argued that Lennox should have been aware of this issue and taken steps to fix it, including coating evaporator coils to reduce corrosion and subsequent leakage.
Lennox didn’t admit any wrongdoing but agreed to a class action settlement to resolve the claims against them. The deal benefited individuals who purchased a Lennox brand, Aire-Flo brand, Armstrong Air brand, AirEase brand, Concord brand, or Ducane brand evaporator coil covered by warranty between Oct. 29, 2007 and July 9, 2015.
The settlement provided several forms of relief including a $75 service rebate, replacement of defective coils, and up to $1100 in labor reimbursement for original or replacement coils.
Although this Lennox HVAC class action settlement resolved claims surrounding the company’s evaporator coils, consumers may still be able to take legal action or join a pending class action lawsuit against the company.
Can I File a Lennox Class Action Lawsuit?
If you experienced issues with your Lennox HVAC system, you may be eligible to take legal action against the manufacturer. In some cases, this could mean filing your own lawsuit or class action lawsuit against Lennox. However, you could also be eligible to join an existing case as an additional plaintiff.
Filing a Lennox HVAC class action lawsuit could be your way to secure compensation for property damage and other issues resulting from a product defect. An experienced HVAC attorney can review your case to see if you’re eligible.
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196 thoughts onShould You Join a Lennox HVAC Class Action Lawsuit?
Found out today that the Lennox air conditioner we had installed in 2013 has a rusted coil, and that the refrigerant is leaking. Started having cooling problems with the A/C at least a couple of years ago, now I know why. The repairman told me about Lennox and their use of faulty coils. We are now trying to decide if a new A/C vs. fixing it is best route. I’m very disappointed, to say the least. Would be interested on info for class action lawsuit.
We are now having to replace our evaporator coil in our Lennox air conditioner. Being in the Arizona heat this is the worst time for our system to go down. What is being done for these new cases?
Lennox AC same problems with leaking is there another class action suit???
Did anyone ever get back with you? I’m having the same problem with my 5 year old Lennox evaporator coils and Lennox told me my warranty expired 2 months ago and there is nothing they can do. I’m all for joining a class action law suit or starting another one. What do I have to do to get started?
Purchased new Lennox air conditioner in October 2016. In April [2021], the copper evaporator coil began to leak and the AC unit no longer worked. Lennox replaced the faulty coil with a new aluminum coil for free but we had to pay $1100. for the labor to have the new coil installed. We’re retired and this is an unexpected financial burden. Please help us.
Purchased a second home in December 2020. This home is 5 years old and has a Lennox AC system. Like all of the other comments our coils are rusted & leaking and I have no freon at all. As a second owner of this home, only 5 years old do I have any recourse since this is getting to be very expensive?
Home built in 2015, and was never lived in until we bought in 2017. I was informed today about the Lennox lawsuit and the issue with condenser coil in their units.
Have to replace the coil due to leak, and add freon.
I should qualify for parts, but seems like labor is not covered and it is not cheap.
Please send me the information about the lawsuit, so I can check I qualify for any reimbursement on the labor.
Add me to the list. Built new home in 2019 and unit has defective coil. Part covered but not the labor / freon.
Home built in 2018 – have had to refill the system last year and now again today. Part is being replaced under warranty (NOT labor/refrigerant) and the defective part is now on backorder with no ETA so just more time for more refrigerant to leak. Total POS
Lennox is garbage
Home built in 2015/2016. Lennox system added to new home. Found out today there is leak in condenser coil in air handler. Like mentioned by someone above, service guy told us about the Lennox class action suite. Please send me the information so we can determine if we are eligible. We are now deciding if we need to replace the whole unit or just band aide it. Thank you
Please add me home built in 2019 and now the coil is leaking and needs replaced. The part is covered but installation and freon is not. It will be 550 for labor and up to 700 for replacement freon. We also had to the the freon refilled two weeks before the coil leak was found which was 400.