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Consumers are still finding themselves disappointed with the performance of their LG refrigerators due to an alleged cooling defect.
The refrigerators in question are reportedly equipped with a linear compressor which is responsible for the cooling of the appliance. These components cool refrigerators by cooling refrigerant gas which in turn increases pressure and temperature until the refrigerant gas turns into a liquid. Once the refrigerant is converted into a liquid, it is passed through coils where it absorbs heat from the fridge – creating a cool environment.
A defect with the LG refrigerator linear compressor reportedly causes the appliances to fail. This allegedly causes food within the refrigerator to spoil. In some cases, the affected refrigerators allegedly fail within a few years of purchasing the appliances despite LG representations that their refrigerators can last up to 20 years.
Consumers claim that the issue is causing their refrigerators to fail and that LG’s response has been lackluster. One consumer wrote a review on Consumer Affairs, claiming that the experienced repairman was unsure that repairs as drastic as rewiring the whole fridge would fix the issue. This was reportedly after the consumer was forced to pay for a part that did not work with the model as well as repair labor.
One customer asked, “How long before LG is proactive with correcting the problem, and at what cost to us in terms of no cold storage?”
Although one settlement has been reached regarding another LG refrigerator cooling defect, consumer dissatisfaction has prompted new legal action against the appliance maker.
In April 2019, several plaintiffs filed a class action lawsuit against LG. The consumers argue that LG did not disclose that their appliances were prone to defects and instead portrayed their refrigerators as effective and capable of lasting up to 20 years.
“Although refrigerators last 13 years on average, the LG Refrigerators have been failing en masse within 36 months,” the LG refrigerator class action lawsuit claims.
Purchasers allegedly rely on LG representations when shopping for appliances. The plaintiffs argue that they would not have purchased LG refrigerators or paid what they did if they had known about the issues that allegedly cause failure of the appliance.
According to the class action lawsuit, the consumers demand that LG takes steps to “cure the defect and ensure the accuracy of its representations about its refrigerators.”
Despite consumer outrage about LG refrigerators and cooling issues, LG reportedly stands by their products and maintains that they will repair any appliance under warranty.
“At LG, customer satisfaction is paramount. LG home appliances are enjoyed by millions of Americans every day, and we’re proud that our products are recognized by industry experts for their reliability and that LG has been awarded more JD Power Awards for customer satisfaction than any other appliance manufacturer,” an LG spokesperson told Digital Trends.
The LG Refrigerator Compressor Defect Class Action Lawsuit is Case No. 8:19-cv-00610, in the U.S. District Court for the Central District of California.
Join a Free LG Refrigerator Class Action Lawsuit Investigation
If you owned an LG or Kenmore-branded LG refrigerator that you purchased after Jan. 29, 2014 and it failed prematurely, you may qualify to join this LG refrigerator class action lawsuit investigation.
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131 thoughts onLG Refrigerators Still Plagued With Cooling Problems
Bought my LG refrigerator
On 1/10/2021 refrigerator compressor went out on 8/14/2023 LG was suppose to fix the problem but they didn’t the compressor that came out my refrigerator is small I have the faulty compressor I would love to sue LG only gave me $250 for my spoiled food I had over $300 in my refrigerator in there policy says up to $300 but only gave me $250 that really got under my skin it take them 20 days to fix it the first appointment to repair my refrigerator was cancelled it was like 7 days I had to wait for them so I tried to safe my food I had two big coolers for that 7 day I bough two bag of ice a day that don’t give me the money back for all the ice I tried to sue my food LG didn’t care when they cancelled the appointment I ave up on the food I did like the the way LG didn’t care it was like I was bothering them for there junk refrigerator is there any thing I can do please text me if I can thank you mike del Rosario
I purchased my LG side by side on 2/28/17 from Home Depot.Now I have a compressor problem.Home Depot 5 year warranty expired 2 months ago. I have a contract with my gas company.They refuse to touch LG and Samsung products.Too many law suits.I now have to pay $550 so LG for a repair person to come and put in a new compressor tomorrow with little guarantee.
We bought lg fridge from home depot. Worked great for 6 months and then premature food spoilage became a major issue. Sometimes it does ok. Other times, not so ok. We’ve had this fridge for about 3 years now and getting sicker and sicker. Gall bladder has been severely compromised. Muscles atrophic now. How do we sign up on the class action lawsuit?
Please add me to lawsuit
I would like to join a suit against LG.
We bought our LG refrigerator new in March 2022. The compressor has already gone bad. Waiting for warranty assistance. We would like assistance getting our money back.
I purchased LG refrigerator in 2019 and the cooling system when out couple days ago. I also purchased LG dishwasher and gas range in 2018. I am having issues with them as well. Poor customer service! I will never purchase LG products again.
PLEASE add me to your class-action lawsuit. I purchased a LG French door in 2017. The refrigerator compressor has been replaced and another service call because the ice maker was not working, all in 2022 just as the was the warranty was expiring. I’m furious right right now because I am still having cooling problems and had to threw out food and milk. It’s the holidays and I can’t afford the repairs until next year. I’m a senior citizen on fixed income and cannot afford repairs every time there is an issue and should not have to.
Please add me to the The LG Refrigerator Compressor Defect Class Action Lawsuit is Case No. 8:19-cv-00610. I bought mine in 2014 with 3 other major appliances from Home Depot and purchased the 5 year extended warranties which were to begin after the 2 year Home Depot warranty! Talked with them and he said I’m out of my warranty and they don’t make them like they used to! I am so upset and on a fixed income, they need to be held accountable for the faulty products!
Kind of funny the class the class action lawsuit is closed and they kept selling these faulty LG refrigerators I bought one in 2020 And 2 years to the day it go out. LG should have to pay for my food that got spoiled and repairs but having to wait, they do not care