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Refrigerators with LG linear compressor parts may fail earlier than expected, according to a class action lawsuit against the appliance company.
When consumers spend money on appliances, they assume that these expensive purchases will last a long time. For some appliances like freezers, consumers may only need to purchase a replacement every 20 years. For more frequently used appliances like refrigerators, consumers can reportedly expect their appliance to last between 10 and 18 years.
In a refrigerator, a compressor is the key component that helps cool the inside and keep food at the desired temperature. The compressor draws in liquid refrigerant and then subjects the liquid to extreme pressure – compressing the liquid and increasing the temperature. This turns the refrigerant into a gas.
Once the compressor converts refrigerant fluid into a gas, the gas is pushed through metal coils which allow the heat to be dispersed. Later on in the process, the gas is turned back into a liquid, absorbs heat from the evaporator coils, and is transported back to the compressor. Then, the process starts again. This continues until the refrigerator is at the desired temperature.
Problems Reported with the LG Linear Compressor
Despite the understanding that appliances will last a long time, plaintiffs in the LG class action lawsuit allege LG refrigerators reportedly fail as early as 36 months after purchasing.
According to the LG refrigerator class action, LG linear compressor components are defective which causes refrigerators to be unable to cool effectively. As a result, the food stored by customers allegedly goes bad. Plaintiffs in the LG class action argue that consumers have not gotten their money’s worth due to the defective nature of the refrigerator compressor.
“There is a lot of frustrations surrounding the failures when they occur,” the lead attorney told WMBF News. “People expect their refrigerators to last, I think, around 10 years. It’s a major household appliance, like a stove, and people rely on them to keep their food cold. But what we alleged in the complaint is when the compressor fails, the refrigerator can’t cool the food anymore and people are really left to live out of a cooler until an authorized repair person can get out and fix the unit, which could be weeks.”
When an LG linear compressor fails, consumers are forced to wait for a trained LG repair person to come to their home and diagnose the issue. While their LG refrigerator isn’t working, their food may spoil and they may be forced to spend money on eating out and replacing food. Even after this, consumers are reportedly forced to pay hundreds of dollars to fix the issue due to the costs of parts and labor.
LG reportedly cannot comment on legal matters, but said in a statement to WMBF News that “customer satisfaction is key priority at LG.”
“Our home appliances are enjoyed by millions of Americans every day, and we’re proud that our products are recognized by industry experts for their reliability and that LG has been awarded more JD Power Awards for customer satisfaction than any other appliance manufacturer,” the company stated.
Join a Free LG Refrigerator Class Action Lawsuit Investigation
If you owned an LG or Kenmore-branded LG refrigerator that you purchased after Jan. 29, 2014 and it failed prematurely, you may qualify to join this LG refrigerator class action lawsuit investigation.
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45 thoughts onLG Linear Compressor Fails Early, Class Action Claims
I bought this kenmore fridge from Sears 2015 now I found out it’s made by LG …the compressor as fail I’m in th process of replacing the compressor, only 5 years so far I’m out $480.00 for a compressor and repair not counting items loss when the refrigerator went down
Never will I purchase an LG anything!!!!! First fridge we ever bought brand new 2500.00 compressor gone…4 years old!
Add me
I purchased an LG and the compressor failed. I had it replaced (compressor) entered the class action lawsuit 6-30-19 and have not heard from anyone.
I would like information on how to join the class action lawsuits against LG.
I prichased my refrigerator in 2015 and the compressor went out in 2018. Mr. Appliance was sent to fix my compressor and I was told the compressor was under warranty but I had to Pauly for the labor. I paid $450 to have the compressor replaced. nov. 11, 2019 the compressor went out again. I contacted LG again and was told that I was still under warranty and they would have ASAP Appliance come out to repair. ASAP Appliance came out to my house 6 times and replaced 2 regular compressors and 1 smart compressor. I called Mr. Appliance back to inquire about my $450 bill and was told, “back then LG on covered the parts and said we had to collect the labor from the customers. Now when we go out everything is covered by LG because they are having so many problems with the compressors. You need to get with LG on having to pay for services in 2018.”
This is ludacris !!! I’m still waiting on LG to tell me whether or not they are going to replace my refrigerator.
Add me .. Bought LG side by side refrigerator model lsxs26366s …
Seems like its going through tbe classic steps… Ice maker died about 3 months ago .. Just before my 4 year extended warranty was up …
Bought on 3/24/2015 and 05/18/2020 freezer is not freezing. Repair tech is coming out next week to confirm but seems like the issue … The fans all work ..
5 years and its a dead. Nice job LG. I hope this class action lawsuit goes somewhere.
Purchased a LG LFXS 26973S Aug 2019 works great cools good,but every 20 minutes or so I get a humming sound as if a motor of some kind is trying to start but cannot and the overload shuts it down. Tried 4 times to get the repair people to look at it OR tell me it is supposed to do this – all I get is excuses. The factory repair people will not satisfy me – the local repair that the factory has in place cannot do a service call without factory ok – factory will not ok it! I’ve done a lot of repair work and know if this is a motor trying to start and cannot because of being hung up it will destroy the overload or the motor.Wish I would have checked this out before buying. Russell is right (above) a compressor will NOT compress a liquid.
I purchased a Kenmore Elite Refrigerator on the 9th of July 2015, cost $4,000.00. The refrigerator is not cooling properly and I am having a hell of a time getting Sears to repair the refrigerator under the manufactuer (LG) Warranty which is 10 years. can you help or offer assistance?
I purchased on Aug 28, 2013 an LG refrigerator model LFX28968ST in Aug of 2019 I had to replace it since it stopped keeping my food cold. I lost all in ref. & freezer. I had called for a repair from LG but there was none in my area. I called back again LG gave me another number to call but it was a cleaners. Called LG again and told them there was someone in south Jersey but it would cost me even though it was under warranty because they were so far away. I called PSE&G for repair but they could not work on it because it was under warranty. I had to go buy a new ref./freezer because I had no food and several days already without a frig. This ref/freezer was less than 6 yrs old and not working at all. I am on a fixed income and take care of my 93 yr old Dad. Loosing all the food and purchasing a new ref/freezer was a big expense for an item that was still under warranty and not fixed.
Own an LG linear compressor refrigerator that is less than 2 yrs. old ompressor has failed
I bought an Kenmore Elite-Model 795.74023.412 in December 2017 at Sears. Now in September 2020 the refrigerator stop cooling and the technician we call said it is the compressor. I need to be included in this class action lawsuit, I’m very angry knowing that just work fine for two years and 9 month and now it’s going to cost me buying a new refrigerator or spending at least $1,000 to fix this one, that for what I’m reading, it’s going to be broken again soon.
You need to get your wording write a compressor takes in gas And compresses it into liquid through the condenser to dissipate heat allowed to be expanded its gas So I can absorb heat simple Operation. I do service work And have changed out lots of LG compressors This problem is not isolated to LG This is an economic problem this is what we get when we race to the bottom of the hill for cheap Manufacturing to maximize profit.