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Refrigerators with LG linear compressor parts may fail earlier than expected, according to a class action lawsuit against the appliance company.
When consumers spend money on appliances, they assume that these expensive purchases will last a long time. For some appliances like freezers, consumers may only need to purchase a replacement every 20 years. For more frequently used appliances like refrigerators, consumers can reportedly expect their appliance to last between 10 and 18 years.
In a refrigerator, a compressor is the key component that helps cool the inside and keep food at the desired temperature. The compressor draws in liquid refrigerant and then subjects the liquid to extreme pressure – compressing the liquid and increasing the temperature. This turns the refrigerant into a gas.
Once the compressor converts refrigerant fluid into a gas, the gas is pushed through metal coils which allow the heat to be dispersed. Later on in the process, the gas is turned back into a liquid, absorbs heat from the evaporator coils, and is transported back to the compressor. Then, the process starts again. This continues until the refrigerator is at the desired temperature.
Problems Reported with the LG Linear Compressor
Despite the understanding that appliances will last a long time, plaintiffs in the LG class action lawsuit allege LG refrigerators reportedly fail as early as 36 months after purchasing.
According to the LG refrigerator class action, LG linear compressor components are defective which causes refrigerators to be unable to cool effectively. As a result, the food stored by customers allegedly goes bad. Plaintiffs in the LG class action argue that consumers have not gotten their money’s worth due to the defective nature of the refrigerator compressor.
“There is a lot of frustrations surrounding the failures when they occur,” the lead attorney told WMBF News. “People expect their refrigerators to last, I think, around 10 years. It’s a major household appliance, like a stove, and people rely on them to keep their food cold. But what we alleged in the complaint is when the compressor fails, the refrigerator can’t cool the food anymore and people are really left to live out of a cooler until an authorized repair person can get out and fix the unit, which could be weeks.”
When an LG linear compressor fails, consumers are forced to wait for a trained LG repair person to come to their home and diagnose the issue. While their LG refrigerator isn’t working, their food may spoil and they may be forced to spend money on eating out and replacing food. Even after this, consumers are reportedly forced to pay hundreds of dollars to fix the issue due to the costs of parts and labor.
LG reportedly cannot comment on legal matters, but said in a statement to WMBF News that “customer satisfaction is key priority at LG.”
“Our home appliances are enjoyed by millions of Americans every day, and we’re proud that our products are recognized by industry experts for their reliability and that LG has been awarded more JD Power Awards for customer satisfaction than any other appliance manufacturer,” the company stated.
Join a Free LG Refrigerator Class Action Lawsuit Investigation
If you owned an LG or Kenmore-branded LG refrigerator that you purchased after Jan. 29, 2014 and it failed prematurely, you may qualify to join this LG refrigerator class action lawsuit investigation.
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45 thoughts onLG Linear Compressor Fails Early, Class Action Claims
My LG fridge which I bought on Jan 2021 lasted only 2 years and a half and its ‘linear’ compressor failed.
I would like to get added to this lawsuit as well. (‘Life is Good’ only if you do not buy any LG staff.)
We bought our Kenmore French door refrigerator Kenmore Model # 71313, retail price $2,379.99 in March 2018. The LG compressor first failed in July 2021 but began working again after a couple of days and lasted for another month. It failed permanently in August 2021. It took 3 months to get a technician here to repair it because their extended warranty system was so messed up that they kept sending us to the wrong repair services who’d send us to another etc. etc. etc. We expected that at least the PART was covered as there’s information all over the web that LG/Kenmore are covering the cost of the compressor but not the labor. NOPE. Our isn’t covered for some inexplicable reason. The quoted price to repair was $1200.68 !! NO GUARANTEE that the replaced LG compressor wouldn’t fail just like the original did. Now we are OUT our money AND have to buy a new refrigerator because Sears won’t do ANYTHING. This is ridiculous. We had it for 3 years and it’s now land fill junk!! We want IN on any lawsuit against both LG and SEARS.
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Kenmore Model # 71313, actual retail price $2,379.99
Our lg just failed yesterday still under warranty but lg won’t do nothing about it . I want to join class action
My 2 year old LG burned up already and LG is completely useless and playing games trying to deter me from using my warranty to fix my expensive refrigerator. I want added to this suit.
I have worked on lg fridges for almost 20 years. I actually worked at lg. I told them when I was training at their place in Huntsville Alabama facility that I knew the reason of the compressor failure and could tell them how to fix it. but no one was interested. they are a training facility so they think they already have all the answers
Just bought an LG fridge in Dec 2020, based on CONSUMER REPORTS!!!?
Stopped cooling beginning of April, 4 months after install! After 2 visits nothing done, 3rd one they “say” hey will fix.
Tech told me LG says my cabinets are too enclosed/restrictive and that’s why its not working. I left fridge out in the middle of my kitchen and still 33deg freezer and 45-50 fridge. And also checked the install guide, it only states 2 inch clearance at the back, nothing about sides or top.
So yeah I am interested in this class action lawsuit!
I have worked on lg fridges for almost 20 years. I actually worked at lg. I told them when I was training at their place in Huntsville Alabama facility that I knew the reason of the compressor failure and could tell them how to fix it. but no one was interested. they are a training facility so they think they already have all the answers
We purchased our Kenmore Elite refrigerator model # 79573133410 in February of 2016, and at only 5yrs old it just quit working. We called a service technician which cost $80 for him to tell us that the compressor system which is made by LG were defective and should be able to be covered under the 10yr warranty. After calling LG they directed us to contact Kenmore to setup an appointment to have their service technician come out to tell us what we already know at the cost of $119. Hopefully the repair and parts will be covered under this 10yr warranty we were told about. After losing countless groceries and days off of work trying to get this handled I’m really hoping this can be fixed at no cost to us and that the repair will last longer than 5 yrs.
My Kenmore refrigerator, with an LG compressor, failed prematurely- in less than 5 years.