Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.
This settlement is closed!
Please see what other class action settlements you might qualify to claim cash from in our Open Settlements directory!
What is This Settlement About?
Updates:
- Readers reported this settlement paying out up to $1,150 as of May 24, 2022.
- Congratulations to everyone who filed a claim and got PAID!
- The appeal to the LG Refrigerator settlement was dismissed Jan. 6, 2021.
- It is not known how quickly claims will be paid.
- We appreciate your ongoing patience, as this type of settlement requires detailed claim review.
- Top Class Actions will continue to provide updates.
- The LG Refrigerator Cooling Defect Class Action Settlement was granted final approval Dec. 18, 2020.
- An appeal to the settlement has also been filed.
- Claims will not be paid until all appeals are exhausted.
- On Nov. 16, 2020, the Court granted an extension and deadlines have changed.
- The claim form deadline has been extended to Feb. 5, 2021; the opt-out and objection deadline has been extended to Dec. 10, 2020.
A $1.5 million LG refrigerator class action settlement has been reached to resolve claims that LG appliances suffer from a cooling defect. The compressor in certain models allegedly failed to maintain the temperature levels needed to preserve food, medicine and other perishables.
Who’s Eligible
Individuals who purchased a covered LG refrigerator from an authorized retailer between Jan. 1, 2014 and Dec. 31, 2017.
Claim Form
NOTE: If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.
Potential Award
Cash payments of up to $450 without proof and up to $6,000+ with proof of purchase.
Class Members who provide no additional proof and support their claims only with a statement under oath can collect up to $450 from the settlement. Exact payments will be distributed as follows:
- $50 for one or more unsuccessful repairs;
- $100 for out-of-pocket labor costs for repairs;
- $50 for repairs that were delayed by at least 10 days; and
- Up to $250 for property loss (such as food/beverage spoilage or other damages).
Class Members who provide proof of cooling defect issues or losses with their claim can recover higher payments. These payments will be distributed as follows:
- Parts and Labor: full reimbursement of these costs associated with a cooling defect issue within five years of purchase;
- Unsuccessful Repairs: Up to $1,000 for unsuccessful repairs – $180 for two No-Cooling Events, $500 for three No-Cooling Events, and $1,000 for four or more No-Cooling Events.
- Delayed Repairs: Up to $1,000 for delayed repairs – $120 for 10 day delays with payments increased by $20 for each day of delay. For over 30 days of delay, payments will increase by $25 until capped at $1,000.
- Property Loss: Up to $3,500 for property loss including the value of spoiled food/beverages/medicines/perishables or the value of other property that was damaged from the cooling defect issue.
- Replacement: $650 if Class Members replaced their LG refrigerator before Sept. 22, 2020 due to a cooling defect.
LG is also implementing an enhanced customer care program which will extend LG refrigerator warranties and provide payments for cooling defect issues in the future. Payments under this program will include at least $500 for consumers who experience three or more cooling defect events, at least $400 for delayed repairs, and up to $3,500 in property loss reimbursement.
Proof of Purchase
Receipts, invoices, photographs, payment card records, inspection records, insurance records, or other reasonable documentary proof are not required but may result in higher payments for Class Members.
Claim Form Deadline
2/5/2021 *UPDATED*
Case Name
Michael Bentley, et al. v. LG Electronics U.S.A. Inc., Case No. 2:19-cv-13554-MCA-MAH, in the U.S. District Court for the District of New Jersey and Sosenko, et al. v. LG Electronics U.S.A. Inc., Case No. 19-cv-00610, in the U.S. District Court for the Central District of California
Final Hearing
12/15/2020
Settlement Website
Claims Administrator
LG Fridge Settlement c/o Administrator
1650 Arch Street, Suite 2210
Philadelphia, PA 19103
Info@LGFridgeSettlement.com
(855) 918-4661
Class Counsel
Daniel Girard
Adam Polk
Simon Grille
GIRARD SHARP
Shanon J. Carson
Amey Park
John (“Quinn”) Kerrigan
BERGER MONTAGUE PC
Defense Counsel
Phoebe A. Wilkinson
Michael M. Maddigan
HOGAN LOVELLS LLP
Plaintiffs in the LG refrigerator class action lawsuit claimed that their appliances were defective due to a cooling defect which caused refrigerator failure. Due to the alleged defect, refrigerators failed to stay cool and therefore spoiled food.
Unfortunately, the cooling defect was reportedly not covered by LG under warranty. One plaintiff says he was forced to pay $700 to have the issue diagnosed and fixed. When the appliance failed again less than a year later, he claims he was forced to pay out-of-pocket once more for repairs.
LG has not admitted any wrongdoing but has agreed to resolve the claims against them with a $1.5 million LG refrigerator class action settlement. Under the terms of the deal, LG customers can collect cash payments depending on their situation.
Without proof of purchase, Class Members can collect up to $50 for unsuccessful repairs, $100 for out-of-pocket labor costs, $50 for delayed repairs, and up to $250 for property loss.
Proof of purchase will entitle Class Members to higher payments, including full reimbursement for labor and parts, up to $1,000 for unsuccessful repairs, up to $1,000 for delayed repairs, up to $3,500 for property loss, and $650 for replacement of LG refrigerators. More information about payments is available in the “Potential Award” section below.
LG is also implementing an enhanced customer care program which will extend LG refrigerator warranties and provide payments for cooling defect issues in the future.
In order to benefit from the LG refrigerator class action settlement, Class Members must file a valid claim form by Feb. 5, 2021. Receipts, invoices, photographs, payment card records, inspection records, insurance records, or other reasonable documentary proof are not required but may result in higher payments for Class Members.
The deadline for exclusion and objection in the settlement is Dec. 10, 2020. The final approval hearing for the LG refrigerator class action settlement is scheduled for Dec. 15, 2020.
ATTORNEY ADVERTISING
Top Class Actions is a Proud Member of the American Bar Association
LEGAL INFORMATION IS NOT LEGAL ADVICE
Top Class Actions Legal Statement
©2008 – 2024 Top Class Actions® LLC
Various Trademarks held by their respective owners
This website is not intended for viewing or usage by European Union citizens.
908 thoughts onLG Refrigerator Cooling Defect Class Action Settlement
LG refrigerator stopped cooling after 4 years. Under warranty, the LG Technician replaced the compressor that lasted for 4 months, not cooling again. Another technician came out to flush, evacuate and recharge refrigerant. That lasted 4 days and not cooling again. Contacted LG and they now say I am out of the warranty by 1 week and now does the fridge not qualify for a refund or replacement. Is that standard practice to place a band-aid fix to the larger LG problem for the sake of pushing you past your warranty so they don’t have to honor it? Lost food on three occasions, continue to buy ice and numerous hours on the phone (taking time off of work) with no results.
Is it to late to join this class action
My 2018 compressor died after 5yrs 4months. I know it’s past warranty but it’s a known defect. I hope a new lawsuit will be filed soon.Tom
Our compressor went out in July still under warranty Tech came out replaced compressor and board have tried to get LG to pay for repairs and no luck.
Is it to late for a claim on my LG compressor
LG refrigerator, paid almost $3,000 for went out after 6 years. Too late to file for class action settlement?
My LG stopped cooling today, bought 2017/2018. Lost everything in my frig while at work. Wish I can get in on this lawsuit to at least get it fixed, a lot of money on a frig to only last 5 years
Is it to late for a claim on my LG com
Hi, can any one please tell me where to go to file a claim? This just happened to our two year old refrigerator this month, Oct 2022.
Lg compressor failed after 4 years on my kenmore elite Sears home service charged me upfront to repair they couldn’t get all the parts and never sent money back. How do I get money back?
Lg told me they didn’t wanna fix my unit.
My 6 year old LG side by side refrigerator has no cooling. Compressor was changed but we had to pay for labor. It is still not working to this day. They still can’t fix it😡 still without a fridge.
Is it too late for the lawsuit?
Got a check today dated 8/2 for $850
What did you have to do to recieve that? I’ve been going in circles with lg. all they want to send is 200$z
I submitted all the documentation. And resubmitted when they said it was missing. Got denial saying we already recieved payment. Replied we didn’t. Recieved payment. Then today- stopped cooling again :(
I have not received a check or a denial. How can you check to see if your check was mailed out?
I am still in good standing as well and no check or communications.
I received my check today from LG, finally.
$1150. I hope everyone else get their checks soon as well.
The ordeal of the LG refrigerator is over. It doesn’t quite make up for the repair and eventual replacement of it after broke again 2 years later. But at least it’s something.
So as everyone else here has already stated they didnt pay any of us per the settlement rules clearly listed. Well I presented this whole scenario on AVVO and multiple attorneys answered back and they all told me to go to the lead counsel if we are all being paid wrong that it’s their job to intervene on this. So today I just now called Girard Sharpe the lead counsel and I spoke for us all. I told them that the majority of us class members speak on this website and they arent paying any of us right. This woman had the nerve to say oh we cant help you it’s on them now. I said ummm that is funny. When I presented this question on Avvo I had I know 4 or 5 attorney’s chime in and they all said the exact same thing. If we feel they arent paying us per the settlement guidelines it’s up to the lead counsel to intervene on our behalf. But I guess since you already got paid it’s one of those what do you care huh. So she took my name and number and I’m waiting on a call back now. Everyone that feels they were paid wrong needs to call them. There is power in numbers folks!
Check received today finally for $439.64! Would love to know how they figured this out. Lost food, waited for someone to come tell me (2 weeks) that it was the compressor. Before that brought my own appliance guy to confirm total loss $130. Then went and had to buy a new fridge because even those crappy LG people said they would replace the compressor BUT NOT PAY FOR LABOR… seriously! Glad I received something but expected a lot more! What a major let down! We will never buy a LG product again! LG=life is NOT good with you! Lawyers and claim administrator you could do better! You need to make this right even after I spent so much time on my claim, attached receipts and proper documentation. What a freakin joke.
I totally agree; dealing with LG was a NIGHTMARE. have not got a penny yet
LG fix my compressor 3/2021. As of today my refrigerator is doing it again. Ice maker goes out, then the freezer stops keeping thing frozen, my refrigerator should be starting to keep things cool. They gave me the same service number of the people who replaced the compressor last time.
It’s happening to me again as well. It will be my 3rd compressor…..2nd time having to pay the 700 in “cleaning” the lines and freon leak repairs that happed due to coils going bad from the bad compressors. I never even found out about this lawsuit until after it was closed….soooooo bummed. I guess I am just out of luck
So today I FINALLY received a check in the mail from them. When I opened it after all the crap they’ve put me through making me resend my proof of claim and the 20 pdf files attached I know 40 something times while they STILL kept saying nothing had been received and I went through all their horrible case management issues all caused by their extremely low standard of what doing their job means and I pushed through all of that headache with them to open up a 350 dollar check when I expected into the thousands. I was pissed!!!! I immediately put them on notice they aren’t paying claims by the standard agreed upon rate and not just in my case in many of our cases. I then said I’m about ready to personally go to the court about how this admin has ran this from the start. I sent a copy of my email to the lead counsel as well letting them know although they’ve been paid we certainly haven’t and if we have it’s not the agreed upon settlement amount we have received and we want what was agreed to and nothing less so they need to to do their damn job and get us paid properly. I also mentioned we’ve been told we’d get paid before the end of last year and that was a joke. Then when we continued to inquire on when we’d get paid they kept telling us they’re waiting on more funds from lg before they can send out anymore. I then said it seems to me like their objective is LGs budget not this class of members seeing compensation as they should be.
Diddo to literally this entire thing. I even too screenshots of every correct proof provided with attachements shown as sent. Still had to resend 20 times and hunt the lawyers down and demand action over this year and all for $350 it’s BS I claimed all losses and repairs with receipts and proof of food loss… does not make sense… something seems very sketchy the more I hear identical stories practically from everyone….
I just received my check today $281 no where close to my claim, had refrigerator repaired 3 times and finally disposed of it and paid a disposal fee to, this uncalled for. I was also sent an email to fix my claim I did. I also mailed in my claim with pictures of damage and all receipts. Made them sign off on it, and have a copy of that… I’m out thousands as well