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This settlement is closed!
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Lennox Industries Inc. has agreed to settle a class action lawsuit alleging it manufactured and sold defective evaporator coils. If you purchased at least one uncoated copper tube Lennox Aire-Flo, Armstrong Air, AirEase, Concord or Ducane brand evaporator coil, you could be eligible for benefits from the class action settlement.
The evaporator coil class action settlement will resolve allegations that Lennox manufactures and sells air conditioning and heat pump systems that contain defective evaporator coils that are susceptible to corrosion. The plaintiffs allege the evaporator coils, which are made with copper tubing, experience a chemical reaction that causes microscopic tunnels to form and causes the coils to leak refrigerant.
The Lennox evaporator coil class action lawsuit alleges Lennox knew or should have known about the evaporator coil defect, and that it should have informed customers about the defect. According to the plaintiffs, Lennox should have replaced the coils instead of the refrigerant in the unit when the evaporator coils leaked. The plaintiffs also claim that Lennox should have manufactured the evaporator coils with coated copper or aluminum tubing to decrease the risk of corrosion and leakage.
Lennox denies the allegations but has agreed to settle the class action lawsuit to avoid the risk and expense of ongoing litigation.
UPDATE: Beginning late March 2016, the Settlement Administrator will start notifying individuals who filed a Claim Form about their status. Class Members can visit the “Check Claim Status” page on the Settlement website to check on their claim.
Who’s Eligible
Class Members of the Lennox evaporator coil settlement include “all U.S. residents who, between Oct. 29, 2007 and July 9, 2015, purchased at least one uncoated copper tube Lennox brand, Aire-Flo brand, Armstrong Air brand, AirEase brand, Concord brand, or Ducane brand evaporator coil, covered by an Original Warranty, for their personal, their family, or their household purposes, that was installed in a house, condominium unit, apartment unit, or any other residential dwelling located in the United States.”
The evaporator coils may have been purchased separately, as part of an air handler, or they may have been included as part of a packaged unit.
Potential Award
Class Members who submit timely and valid claims for the Lennox evaporator coil settlement will be eligible to receive:
- A one-time $75 service rebate;
- An aluminum tube or coated copper tube replacement coil after the first coil replacement;
- Up to $550 as a retroactive reimbursement for labor and refrigerant charges for the replacement of the original coil (in the event there is more than one coil replacement); and
- Up to $550 as reimbursement for labor and refrigerant charges for each uncoated copper tube coil replacement after the first replacement.
Note: To be eligible for benefits, the Class Member must have experienced a leak that required replacement within five years after installation.
Proof of Purchase
Class Members must provide documentation of purchase, repair, and service dates and costs, as applicable.
Claim Form Deadline
2/1/2016
NOTE: If your original coil is replaced with a replacement coil within five years of the date of installation and on or after Dec. 4, 2015, you must submit a Claim Form within 60 days after the date on which the original coil was replaced.
Case Name
Thomas v. Lennox Industries Inc., Case No. 13-cv-07747, in the U.S. District Court for the Northern District of Illinois
Final Hearing
12/2/2015
Settlement Website
Claims Administrator
Thomas v. Lennox Industries Inc.
Settlement Administrator
P.O. Box 43374
Providence, RI 02940-3374
1-888-841-1363
admin@EvaporatorCoilLawsuit.com
Class Counsel
Jonathan Shub
Neil Glazer
KOHN SWIFT & GRAF PC
Jeff Leon
QUANTUM LEGAL LLC
Defense Counsel
Norman K. Beck
WINSTON & STRAWN LLP
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82 thoughts onLennox Evaporator Coil Class Action Settlement
Bought a air flow furnace and heat pump and air conditioner. I got a notice from Lennox about a recall so I got ahold of the company that I bought it from and they told me that it was a salt water issue along the coasts so I dropped it now I need to replace coils priced at 7 to 8 thousand dollars do I have any recourse
I ran into the same issue. Brand new house closed on Jan ,2015. Freon leaked due to same bad evaporator in Aug 2020. Could not imagine of this crap on brand new house that quick. Called the company who installed it and they asking for $3000 to replace the coil stating it is out of warranty of 5 years. Ironically builder had stated that the system is under warranty for 10 years. I filed the claim hoping to hear back. Any other idea to who to turn to get this covered at least the part ??
Any luck on this matter having the same issues.
The builder or you should have registered the unit in order to extend the parts warranty to 10 years. My technician called Lennox to very my warranty even though I found the document. My unit was struggling before five years but I kept telling myself it was too new. Now at 5years and 5 weeks I need an evaporator coil. It is covered but no recourse on the huge labor cost.
Home built in 2015, coil leaked and replaced in 2017. Turned in paperwork and checked on status at lennox, was told they never received paperwork. 60 day window closed by then. Replaced coil again in 2020 and went to try to file another claim only to discover I already had a claim number for the first bad coil which said denied due to lack of information, and that a postcard was sent telling me what was missing. I never received any such card especially when I was told they never received it. I will file again for the second coil replaced 2020 but I wouldn’t hold my breath. $2,000 stuck into a 5 year old unit. Biggest piece of crap I’ve ever owned. Lennox can kiss my arse. Putting in a Trane in 2022 when this one leaks again. STAY AWAY FROM LENNOX PRODUCTS………….Doug
You’ll want to stay away from trane they are having the same issues now too
I never knew of this class action lawsuit until today. I have changed my Lennox AC coil it’s still leaking. Trash products.
Has anyone received any response regarding this matter? If so, what was the result. I bought a new home in 2011 and experienced the same issue with the coil.
I happened to be one of you. My builder installed the defected system including the defected coil in my new house in 2015. The Dealer, the builder and Lennox were involved in this scam. They all were aware of the Defect with this Coil. My advice to all of you Homeowners; Ask the Dealer who installed the system, not Lennox to replace the Coil, DO NOT PAY FOR LABOR. Again, the Coil should be replaced at the Dealer’s cost.
How do you find out who the dealer was? We bought our home in 2017 from the original owners that had it built in 2014. We’ve already had the coil replaced in 2018 by the homeowners warranty that came with the purchase of the house for our downstairs unit. And now it looks like we’ll have to do the same for our upstairs unit.
I submitted all the paperwork for my Lennox evaporator coil replacement. I did receive confirmation back stating that I was in the lawsuit. I would get updates once in a while and everything has stopped. I’ve never received my $550 or labor costs or heard anything for a very long time. Now I’m having the same problem again.
Me too!
I have a Aire-flo AC and heating unit that was installed in 2014. Last summer the AC wouldn’t work. I was informed the refrigerant leaked out. So the HVAC guy put stop leak with dye that was $400. It ran most of the summer but started to have warm air in early fall. When we attempted to run it last week, there was just hot air. My HVAC guy just told me the coil failed and its being repaired tomorrow for $1100.00. I will have over $1500 worth of repairs invested in this 5 year old unit. I was told the coil was is an Aire-Flo copper coil and manufactured in 2013. Are there any options for me?
I had my Aire-Flow heat pump put in in 2010. I submitted my paperwork and was told it was received. After the AC company replaced going on the forth time I was told I never submitted a claim but they would escalate it. Nothing ever come of it. I could have bought a new better unit. I spent over $3000.00 thinking they were going to reimburse me. Not to mention. Replacing the coil only if they did that.. Think of the damage my heat pump had taken from being low on freon that many times.. I will never buy another unit from this company or any affiliate of them.
I have a 14-month old Lennox split system (installed 12/2018). The system wouldn’t cool. I had it serviced and was told that a joint had to be rebrazed. It leaked all of its R410a and I was charged $400. Three weeks later, same problem. I was told that the issue was in a similar location. I have not paid for these services yet. I am wondering if Lennox ever redesigned the components that were the subject of these class-action lawsuits?
New Lennar home built 5/2016 in central Florida. Del-Air Heating and Air Conditioning did the AC install. Less than 12 months after closing on our new home, the evaporator coil was bad in the Air Handler model CBX27UH-042-230-6-04. Lennar took care of the first replacement coil because we were inside of our 12 month home warranty (October 2017).
In September 2018 the evaporator coil had to be replaced again because it was leaking again! This time Del-Air said we would be getting an all aluminum evaporator coil as a replacement. They LIED! Del-Air installed a coated copper/steel coil on October 3, 2018. This coated coil lasted until June 04, 2019 when our home wasn’t cooling properly again. This time we hired Terry Strickland from Polar Express to help us. What a mistake that was! He charged us $536 and told us our coil is leaking again without even checking it. He recommended we try a leak sealer that he charged us $149 for and also charged us $288 for the 410A to top off our unit.
In late February, 2020, when temperatures were in the 40’s, our Lennox system would NOT heat our home! I noticed the condenser outside would not energize to run the heat pump. We called Bayonet Plumbing and AC to come check our system. We were told the condenser was shorted out. Model 14HPX-036-230-19. It tripped the breaker and would not power up. We were told it would cost $1509 just for the labor to replace the condenser! At this same time my wife was a week out of spine surgery and recovering at home. The temperature in central Florida was approaching 90 degrees and we had no AC! The tech Kassidy from Bayonet told us he put a rush on the parts. More than 24 hours passed and we didn’t hear from Bayonet at all.
My wife and I hired Duncan’s Air Conditioning and Heating Inc to give us an estimate on a new TRANE system as well as an estimate for the condenser replacement. Duncan’s estimate for the condenser replacement was >$300 less than Bayonet’s estimate! We ultimately decided to replace the complete TRASH LENNOX unit that we’ve had nothing but problems with since buying our new home. Every AC tech that had been to our home to service the Lennox told us that Lennox units are the worst in the industry and they have absolutely nothing but PROBLEMS! Every home in our new community has a Lennox unit installed, some bigger homes have two units! Every one of them have problems.
We are among the top 2% smart enough to replace the crappy Lennox unit with a Trane!!! The Trane comes with an all aluminum coil. Something Lennox still hasn’t figured out! We’re not happy about being completely ripped off by Lennox! We bought a new home in October 2016 and by March 2020 we had to replace the entire AC/ Heat Pump system!!!! Unbelievable Lennox!!! You ought to be ashamed of the complete FAILURE of your brand! I will go out of my way to make sure others know how poor your quality (or lack thereof) is and not to buy a Lennox. You should be paying for my new unit!!!
I was sent paperwork ref. Lennox coils. Evidently, the lawyers for class action lawsuit against Lennox had all my information. They mailed me. I made copies of everything (I fell into time frame for 2 times I had to replace coils due to leak)
On American Greed , it showed how attorneys pocket a lot of the money-never paying the people they solicited only to add them to class action.
Yes, I contacted the administrator for lawsuit- they have no record of me-not my phone number or address- etc. Yes, I’m gathering all the paperwork because I sold house last year. What law firm handled suit. Yes, I contacted several times-where does the $ go? Where is proof-its public record- is my name on lawsuit with others that never received a dime. This $ is not much considering my cost for AC companies to come out-my electric bill,and air not cooling. Lennox settled.Where are the attorneys that filed suit?