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Solar company Sunrun is feeling the heat from consumers after being hit with a nationwide class action lawsuit alleging it repeatedly broke the law with its telephone calls.
In a class action complaint filed Tuesday in a California federal court, Plaintiff Sherry Moreno alleges Sunrun, Inc. violated the Telephone Consumer Protection Act (TCPA) when it contacted her to sell solar panels.
The TCPA is a federal law that was enacted in 1991 to protect consumers from telemarketers. It prohibits calling a cell phone number using an artificial or pre-recorded voice without the recipient’s prior express consent.
It aims to protect consumers from unwanted marketing communications from companies via phone, cell phone, text, and fax. It also limits the use of autodialers and robocalls. This includes text messages or robocalls from energy companies.
Moreno alleges Sunrun started calling her in July 2019 with prerecorded or artificial voice messages. She says, after the calls began, she made multiple requests to Sunrun employees to stop contacting her. Despite this, her requests were allegedly ignored, and she kept receiving calls.
“This failure to stop calling is indicative of Defendant’s failure to implement a written policy for maintaining a do-not-call list and to train its personnel engaged in telemarketing on the existence and use of the do-not-call-list,” the claim states.
Moreno says she received a call as recently as January 2021. She alleges the calls have caused her harm, including invasion of privacy, aggravation, annoyance, intrusion on seclusion, trespass, and conversion.
“Defendant’s calls also inconvenienced Plaintiff and caused disruption to their daily life.”
Sunrun engages in telemarketing using pre-recorded voice calls without the proper consent, and even after recipients request to no longer receive calls, to market its solar panel systems in numerous states throughout the nation, the claim contends.
Through the class action, Moreno is seeking injunctive relief to stop Sunrun’s alleged unlawful conduct, “which has resulted in the invasion of privacy, harassment, aggravation, and disruption of the daily life of thousands of individuals.”
She is looking to represent any United States resident sent a call using an artificial or prerecorded voice from Sunrun in the last four years. She also wants to represent a Class of people listed on the national Do Not Call Registry, a Class of people who told Sunrun not to call them again, and a Class of people who had no option to opt-out of the calls.
Moreno is seeking an order certifying the class action, damages, and injunction and a jury trial.
Meanwhile, some TCPA class action lawsuits do end in penalties for the companies. In a recent case, DISH Network was ordered to pay plaintiffs on the Do Not Call Registry who it called.
Have you received unwanted robocalls from Sunrun? We want to hear from you! Tell us about your experience in the comment section below.
The plaintiff is represented by William Litvak of Dapeer Rosenblit Litvak, LLP and Ignacio Hiraldo, Esq. of IJH Law.
The Sunrun TCPA Class Action Lawsuit is Sherry Moreno et al., v. Sunrun, Inc., Case No. 3:21-cv-03306-KAW, in the U.S. District Court Northern District of California.
Read About More Class Action Lawsuits & Class Action Settlements:
- Do You Qualify: Text Message Spam, Pre-recorded Messages, Telemarketing Calls Class Action Lawsuit Investigation
- Credit One TCPA Class Action Claims ‘Aggravation, Annoyance’
- General Motors Hit With TCPA Lawsuit Over Debt Collection Calls
- Do You Qualify: Car Dealership Text Messages and Robocalls Lawsuit Claim Review
95 thoughts onSolar Panel Company Sunrun Slapped With Class Action Lawsuit for Unwanted Prerecorded Calls
Please add me to this class action against SUNRUN TCPA case 3:21-cv-03306-KAW
Also, please add me
This company is fraudulent. I am not sure how they are still in business with so many consumers be scammed like this! False advertising, harassing customers for sales, non existent customer service, outright lies to customers. I am in Massachusetts jodi.dalto@comcast.net.
I can’t believe how many people are in the same situation. A sales person came to our home talked my husband into the solar panels saying they would save us so much money every month on our electric bill. It was a few hundred dollars a month and after the solar panels went in, it was thousands. We were told they would cut the trees down that were completely blocking the entire roof and after they put the panels on they said they couldn’t remove the trees that it would be just fine without removing them. We have called so many times trying to get talk with someone about the bill being so high and no one calls back. Another sales rep came to our house maybe a year or more after they were installed, trying to sell us solar panels! I showed her the bill and what was going on, she said she would talk to her manager. He happened to be the exact same salesperson that sold us the panels in the first place. She couldn’t understand how the panel would be put on a house where they knew it wouldn’t save any money on our electric bill. We have called numerous times now they are threatening to report us to the credit bureau. I didn’t want these panels in the first place and now they are sending every correspondence only to me and not my husband. A few months ago a technician came to the house and said he had been to so many homes, in our area alone, where people are saying the same thing and how furious everyone is and how the were led to believe they would save money and it’s costing people more money.
Please include me in your class action lawsuit. They lied and billed me when they removed the panels for new roof. Sdge was using the credits I built up and SunRun said it was maintenance! For what stacked up panels in my backyard for 5 mos. Contract was for removal and install and when I called for reinstall they added $2575 design fee???? They would not reinstall panels unless I signed new contract. My roof was not up to code and needed to be done for homeowner policy increase. No plan design – small roof. They should be banned in CA and they should be investigated for out and out fraud. This salesman keeps showing up and believe me nothing to say. Roof and electrical box should have been replaced prior to panel placement. Who can protect the the innocent consumers caught up in this fraudulent scheme they are getting away with. The contract for the panels is a 20 year which is insane but I can opt out in 5 years. Maybe another class action lawsuit be initiated to help the seniors and Los income consumers who need help. I am a senior and really wanted to believe this very young man.
Mi problema es lo contrario tengo un liqueo en el techo por los papeles y nadie coje el maldito telefono
Add me also, same issues
I had my solar panels with Sunrun. After a few months I started having problems with the battery.
I have 3 years and a half and still not repair the problem. They have changed 4 times the battery, and still not repaired.
They have sent several times technicians and doing nothing.
When they do the design, they put them on the wrong side of the house and my ceiling cracked. Then they relocating them. They put half of the solar panels facing north and still not changing the solar panels to the east side of the house.
I have called several times Sunrun and I have only given excuses and the problem still
Very frustrated,
Please help
Robo calls, tricked into a lease with false marketing practices, my solar system hasn’t worked for a year in a half, with multiple refusals to fix it, currently seeking legal help
I received countless unwanted calls and would like to be part of this lawsuit.
Just started receiving calls from sunrun, 10 calls within 2 days. please add to class action lawsuit. i blocked the number and waiting to see if that works.