Logitech class action alleges company ‘wiretaps’ website conversations

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Logitech class action overview: 

• Who: A Logitech customer sued the computer accessories brand.
• Why: The plaintiff says the company illegally records the private conversations of consumers using the chat function on its website.
• Where: The Logitech class action lawsuit was filed in a California federal court.

Logitech illegally records the private conversations of consumers using the chat function on its website, a new class action lawsuit alleges.

Plaintiff Jose Licea filed the class action lawsuit against Logitech Inc. Oct. 2 in a California federal court, alleging violations of the California Invasion of Privacy Act (CIPA). 

According to the lawsuit, Logitech secretly wiretaps the private conversations of everyone who communicates through the chat feature at www.logitech.com and allows a third party to eavesdrop on such communications in real time.

At the same time, Logitech does not obtain visitors’ consent to either the wiretapping or the eavesdropping, the Logitech class action alleges.  

Logitech class action alleges company allows third party to ‘eavesdrop’ on conversations

The vast majority of website operators comply with the CIPA by conspicuously warning visitors if their conversations are being recorded or if third parties are eavesdropping on them, the Logitech class action states.

“Instead, Defendant both wiretaps the conversations of all website visitors and allows a third party to eavesdrop on the conversations,” the lawsuit claims.

To enable the wiretapping, Logitech covertly embeds code into its chat feature that automatically records and creates transcripts of all such private conversations, the Logitech class action alleges. 

To enable the eavesdropping, the lawsuit claims Logitech allows third-party business Zendesk to intercept the conversations in real time.

“Zendesk boasts that it harvests data from the chat transcripts it intercepts, eavesdrops upon and stores,” the Logitech class action states.

Licea looks to represent anyone in California who communicated with the company via the chat feature and experienced eavesdropping. He seeks certification of the class action, damages, fees, costs and a jury trial. 

Meanwhile, Hot Topic, Meta Platforms, Michaels, Pet Supplies Plus, Microsoft, GameStop, Zillow, Lowes and Expedia all face similar recent claims that they track their website visitors’ browser activity. 

Have you used the Logitech website? Let us know your thoughts on these claims in the comments! 

The plaintiff is represented by Scott J. Ferrell of Pacific Trial Attorneys.

The Logitech class action lawsuit is Jose Licea v. Logitech Inc et al., Case No. 3:22-cv-01490-BEN-MDD, in the U.S. District Court for the Southern District of California. 

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