Status: In progress

Rossi, et al. v. Postmeds Inc. d/b/a Truepill

Postmeds allegedly failed to properly safeguard patients' personally identifiable information and protected health information from hackers.

  • Deadline to file a claim: TBD
  • Proof of Purchase Required: No
  • Potential Individual Reward: TBD
  • Total Settlement Amount: TBD
  • States Involved

Jon Styf  |  November 13, 2023

Category: Data Breach
Close up of a woman holding her smartphone and a pill bottle to refill a prescription, representing the Postmeds data breach class action.
(Photo Credit: Lee Charlie/Shutterstock)

Postmeds data breach class action overview: 

  • Who: Postmeds, doing business as Truepill, is facing a class action lawsuit from Plaintiffs John Rossi, Michael Thomas and Marissa Porter over a data breach. 
  • Why: The Postmeds data breach happened before Aug. 31, with clients’ medical prescription information and physician compromised attached to a name and demographic information.
  • Where: The Postmeds data breach class action was filed in California.

Postmeds Inc., which does business as Truepill, is facing a class action lawsuit over a late August data breach that compromised customers’ names, demographic information and prescription information.

The company sent letters to customers about the data breach on Oct. 30 and filed notice of the hacking incident with the attorney general of Texas on Oct. 31.

Postmeds said it detected unusual activity in its system Aug. 31 and found that an unauthorized user had accessed its computer systems between Aug. 30 and Sept. 1. That access included sensitive patient information, the class action said.

Postmeds data breach included names, prescription and physician information, lawsuit says

The accessed data that Postmeds collected includes names, demographic information, prescription information, medication type and the names of prescribing physicians.

“Plaintiffs and ‘Class Members’ were, and continue to be, at significant risk of identity theft and various other forms of personal, social, and financial harm,” the Postmeds class action says. “The risk will remain for their respective lifetimes. The private information compromised in the data breach contained highly sensitive patient data, representing a gold mine for data thieves.”

Plaintiffs John Rossi, Michael Thomas and Marissa Porter claim Postmeds did not properly safeguard the sensitive information and did not have proper systems in place to prevent a breach or theft of patients’ medical information and prescriptions.

The Federal Trade Commission (FTC) will now be requiring non-bank financial institutions to report data breaches and security incidents to the commission in the event the data of at least 500 consumers has been acquired without authorization. 

Were you affected by the Postmeds data breach? Let us know in the comments.

The plaintiff is represented by Kyle McLean, Mason Barney and Tyler Bean of Siri and Glimstad LLP.

The Postmeds class action lawsuit is Rossi, et al. v. Postmeds Inc. d/b/a Truepill, Case No. 3:23-cv-05732-KAW, in the U.S. District Court for the Northern District of California.


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50 thoughts onPostmeds class action alleges data breach compromised customer personal, health info

  1. Lynn says:

    I received a letter in October 2023 as well, nothing since

    1. David G says:

      Same received a letter and no update since then

  2. Julie Mora says:

    Yes, I got the letter informing me I was affected. Received one from welltok, INC. as well!

  3. Heather pack says:

    I also got the letter saying my info was stolen by a bad actor. That they discovered it on August 31st 2023 and I just got the letter on October 30th 2023. 2 months later. No wonder my phone has been acting up and all my apps, and I’ve gotten calls about bank accounts being set up in my name and people trying to get loans, I am gonna have to worry about my name and my info being in some weirdos hands for the rest of my life. Not to mention, they now know what meds I take, who my Dr is, and all about my medical info. That’s not right!! I want something done about this, I’m sure we all do!!!

    1. C williams says:

      Wow happened to me too and my DR cut me off this is horrific.

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