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Dish Network class action lawsuit overview:
- Who: Plaintiff Susan Owen-Brooks filed a class action lawsuit against Dish Network Corp.
- Why: Dish Network allegedly failed to adequately safeguard customer and employee data, leaving it vulnerable to cybercriminals.
- Where: The Dish Network class action lawsuit was filed in Colorado federal court.
- What are my options: Consumers wishing to better protect their own data may be interested in Norton LifeLock.
Dish Network Corp. is facing a class action lawsuit alleging it failed to safeguard customers’ and employees’ personal information from hackers.
Plaintiff Susan Owen-Brooks says she was notified last month about a Dish Network data breach in which the personal information of the satellite television provider’s customers and employees was compromised.
News reports indicated the Dish Network data breach was actually a ransomware attack from a Russian ransomware gang called Black Basta, Owens-Brooks says, which accessed the data on Feb. 23.
The hackers reportedly accessed customer and employee names, birthdates, addresses, email addresses, Social Security numbers, driver’s license numbers, credit card or account information and other personally identifiable information (PII).
With this PII, the Dish Network class action notes, cybercriminals are able to commit a number of crimes in the victims’ names, such as opening new financial accounts, taking out loans, obtaining medical services, obtaining government benefits, filing fraudulent tax returns and giving false information to police during arrest.
Plaintiff: Dish Network data breach increases risk of identity theft, fraud
Owen-Brooks says the putative class members’ identities are at risk due to the Dish Network data breach, and seeks compensatory damages, reimbursement of out-of-pocket costs and injunctive relief on behalf of herself and the proposed class.
The Dish Network class action notes that the company’s privacy policy assures customers that it will not share PII with third parties except in specific, defined circumstances and that it takes information security seriously.
However, Owen-Brooks says Dish Network failed to comply with industry standards and left its customer and employee data vulnerable to cybercriminals.
She notes the high market value of PII and the substantial risk of prison time for cyber theft to stress the importance of information security, and that there is high probability that the information stolen in the Dish Network data breach will be “dumped on the black market,” putting class members at increased risk of fraud and identity theft.
The Dish Network class action lawsuit asserts claims for negligence, breach of contract, breach of implied contract, unjust enrichment, and violation of the North Carolina Deceptive Trade Practices Act.
In 2021, Dish Network agreed to a settlement over claims it made telemarketing calls to phone numbers listed on the National Do Not Call Registry in violation of the Telephone Consumer Protection Act.
Were you affected by the Dish Network data breach? Tell us your story in the comments!
Owen-Brooks is represented by Mark E. Saliman of Saliman Law LLC and Mason A. Barney and Steven D. Cohen of Siri & Glimstad LLP.
The Dish Network data breach class action lawsuit is Susan Owen-Brooks, et al. v. Dish Network Corp., Case No. 1:23-cv-01168-SP, in the U.S. District Court for the District of Colorado.
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54 thoughts onDish Network class action alleges data breach compromised customer, employee info
We have been fighting with Dish since October to December 2022. Satellite needed replaced (no tv) but tech could not get to our property due to the severe weather…meanwhile we had our home for sale. it sold beginning of March, and moved in the middle of 10 plus hour hold times to get our service connected at our new address. That took an additional 6 weeks, because the tech were beyond lazy and knew they could get away with it, as it was 4-6 hours of reaching a live person. Meanwhile, we have paid every month for NO SERVICE from October 2022 (due to weather and tech rescheduling to April 2023.-May 2023). 20 year customers, still having issues as our hopper is recording the show we want but 2 shows prior and 2 shows after resulting in a 1 hour show being recorded for 6 hours. Countless hours to no avail…I am sick and tired of Dish Network with their hand in my pockets….and they are NOT offering any fix what so every. Would love to speak to an attorney about this…seem like we are not the only ones
How do I get involved in this lawsuit?
I was a loyal disk customer for 18 years. In 2022, I decided to cancel this network service for better options. In January 2024, I received emails from Dish Network stating that my account had been reactive and that I owed them a few $100 for services that I never requested. I contacted Dish Network regarding the bill and was told the only way it could be turned back on was if I did it for my web portal, not realizing at the time that there was a major data breach affecting hundreds of thousands of Dish Network customers. I was told that it was all taken care of and my bill would be zeroed out, and it was, but my service was reactivated again In February of 2024 without my knowledge or permission. One major issue with Dish Network is that you cannot access your account to change your passwords or usernames if you are not an active client. As an inactive customer, when I log on to a Dish Network account, I only have the option to reinstate the account. I do not have any option to protect myself.
We have been going through this same, now just today, they said dish network could not get our other TV’s turned back on unless we agreed to a new system, still no TV’s r working, paying for something I can not watch, do you have a phone number for attorney
i was never notified of the data breach in February and Dish’s system has been down since at least Sunday and is unable to process repair request. My belief is another cyberattack possibility. Dish has no explanation for the issue.
My Service Was Cut Off Even Tho I Had Just Paid My Bill, Customer Service Number Would Not Work, Website Was Down For Weeks, And After Almost A Month When I Did Get Customer Service On The Phone I Was Informed My Account Was Suspended Because My Bill Was 800$ And I Refused To Pay It And Because I Had The Account With Draw On My Bank Account That I Had Paid The Month Because It Was Automatically Drafted Every Month For The Past 3 Years And They Refused STILL To Reconnect My Service So I Packed Up The Equipment And Sent It Back.Meanwhile My 80 Year Old Mother Who Is Home Bound Due To Cancer Now Has No Tv To Watch Because We Are To Far Out In The Country And Have No Access To The Internet Yet. Not To Mention The Fact That The Last Few Months Before The Attack My Dish Bill Was Going Up Every Time I Got A New Bill!
I was an employee at Dish with the Senior Resolutions Team at the time of the breach. Info given to us to relay to customers was sketchy at best and led to a lot of distrust with the corporate side and the CS side of Dish. We were told that it was an “apparent” cyber attack through an open IT window that could have possibly exposed personal info of employees, both my info and my wife’s info were exposed and we locked our credit reports at that time. Certain personal info such as address and phone info tying back to us has become more and more evident with the number of angry calls we get from Kansas phone numbers due to some scammers using info that was leaked. The only company that my home number would be attached to with my name is info that was leaked from Dish I have been receiving these harassing phone calls due to that info being leaked out. I do not give my home number to any companies due to the main reason we have it is for the kids to keep in touch and we rarely use it. Dish should be held accountable for allowing our info to be leaked or stolen.
Kenneth Wilbanks
I was completely shut off of everything. No help from customer service. Sketchy site to pay bill. Please add me.
Add me to the list been with them for years. Couldn’t pay the bill or get a representative on the phone. Then they cut me off.