Jon Styf  |  October 19, 2023

Category: Data Breach
Coinbase logo displayed on a smartphone screen, representing the Coinbase lawsuit.
(Photo Credit: salarko/Shutterstock)

Coinbase lawsuit overview: 

  • Who: In a new lawsuit, Plaintiff Mignon Eugenie Guishard-Pole accuses Coinbase of not protecting her account. 
  • Why: Guishard-Pole claims Coinbase allowed a hacker to gain access to her account and withdraw 10 Bitcoin, worth $488,260.90 when originally deposited.
  • Where: The Coinbase lawsuit was filed in federal court in New York.

Coinbase faces a lawsuit claiming it did not protect a user from a hacker that entered the client’s account and stole 10 Bitcoin.

The Bitcoin were worth $488,260.90 when originally deposited. Plaintiff Mignon Eugenie Guishard-Pole seeks $842,450.10 in damages.

The 70-year-old Guishard-Pole founded Absolute Home Health Care in Mount Vernon, New York, and the lawsuit says, prior to the Coinbase hack, she planned to retire this year.

The plaintiff says she relied on Coinbase’s claims of being “the most trusted crypto exchange” yet her account was allegedly hacked and drained of assets on Aug. 18, 2022.

“Coinbase allowed the transfers to occur even though there were red flags,” the Coinbase lawsuit claims. “For instance, all the transactions pointed to a foreign IP address that Guishard-Pole never used. Furthermore, Coinbase did not require photo identification to withdraw funds, even though this was required to set up and recover an account.”

Plaintiff claims Coinbase platform was safe, secure, lawsuit says

Coinbase is a large corporation that holds $128 billion in assets and $92 billion is traded quarterly on the app, according to the Coinbase lawsuit. The founders made $1.2 billion in share sales as of May 27, 2022, when the platform went public.

The plaintiff says she believed Coinbase would have the “safe, secure,and easy-to-access platform it promised” and she would not be subject to events like the Coinbase hack.

In other Coinbase news, in July, a Georgia federal judge allowed the company to arbitrate a class action lawsuit alleging the cryptocurrency exchange failed to keep customers’ accounts secure and therefore allowed financial losses from account breaches and unauthorized transfers.

Have you ever had money or assets stolen by a hacker? Let us know in the comments. 

The plaintiff is represented by Glen H. Shrayer of Shrayer Law Firm LLC.

The Coinbase lawsuit is Guishard-Pole v. Coinbase Inc., Case No. 7:23-cv-08751-PMH, in the U.S. District Court for the Southern District of New York.


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22 thoughts onCoinbase lawsuit claims company failed to protect her from hack

  1. Julio G. Rabbi says:

    Got coinbase account released and funds returned today after 5 months locked out. Big thanks to Phil at forex fraud team for the help.

  2. Ellen Damascus says:

    Need help ! How do I reach the firex fraud team and what do they charge for this service ?

  3. Deborah says:

    Thank you team “ Forex Fraud Investigators “ . Coinbase responded this morning and retuned access to my account and locked funds . Thank you guys.

  4. Joe Hansel says:

    I just got my coinbase account and stolen bitcoin back. I found forex fraud team by the grace of God. They took over my case and made sure coinbase refunded my $83,000 stolen money via Bitcoin . Before FFT involvement, they were sending me generic responses . The forexfraudteam_at_gmail_com service isn’t cheap but I’m glad it was a success.

    1. Joalene H. Davidson says:

      Thank you. I just got in touch with them. They seem highly knowledgeable. In hopes to recover my money from coinbase theft with their service .

  5. Lisa Miller says:

    I lost all of my Bitcoin through Coinbase too. They even knew it as soon as I called them, they were able to tell that I live in St. Louis and the bitcoin was taken by someone in New York. Can you help me get mine back too>

    1. Jenny Schuman says:

      I was scammed out of a lot of money as well. Have pages of documentation. Who do I contact for assistance?

  6. Becky Bowden says:

    Still trying to recover my account . Both of them. They closed one that I didn’t even know about.

    1. Garrick Leone says:

      Hi, I believe you can get some help with that through private investigators if you don’t make parting with a few bucks . I took this approach with coinbase out of desperation and frustration. Forex fraud team took all that away. They got in touch with coinbase on my behalf to fight and win my case for me. My account was released with all of my asset .

  7. Carlos Majone says:

    Got my account and money back from coinbase. I encourage victims to send a complain to Forecfraudteam@gmailcom . They handled my case and were %100 successful. Without stressing me which I very much appreciate.

    1. Carlos says:

      Forexfraudteam gmail.com

  8. DEBORAH ANN HERNANDEZ says:

    This happen to me as well during a time when I just lost my son. My account was hacked and they locked my email so I couldn’t reset my password. I informed coinbase and they told me it was nothing they could do about it. I have my snapshot of the transactions and the day they hacked my account, a few thousands of dollars. I want compensation for my pain and suffering during the most trying time in my life.

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