Robocall Warning Issued to Telecom Cos by Regulator

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Robocall Warning Letters Overview: 

• Who: The Federal Communications Commission issued a warning letter to Duratel LLC, Primo Dialer LLC, and PZ/Illum Telecommunication LLC.
• Why: The FCC warned the three telecom providers that they needed to stop transmitting illegal robocall campaigns.
• Where: The telecom providers are based in the United States, but the FCC says many of the robocalls come from overseas.

Robocall companies, or three telecoms who allegedly help generate such calls, got a warning from the Federal Communications Commission (FCC). 

The FCC’s enforcement bureau warned Duratel LLC, Primo Dialer LLC, and PZ/Illum Telecommunication LLC to stop transmitting illegal robocalls from one or more of their clients. 

The warning letters were sent out after FCC investigators discovered illegal robocall traffic — many from overseas — was originating from the telecom providers. 

“You should investigate, and, if necessary, cease transmitting such traffic immediately and take steps to prevent your network from continuing to be a source of apparent illegal robocalls,” the FCC wrote. 

Robocall Companies Given Days to Act

The telecom companies will be required to “effectively mitigate illegal traffic within 48 hours,” and inform the FCC within 14 days of the steps it is taking to keep its customers from placing illegal robocalls.

“These cease-and-desist letters should serve as a warning sign to other entities that believe the FCC has turned a blind eye to this issue. We haven’t,” said FCC Acting Chairwoman Jessica Rosenworcel, in a statement. “Our latest action makes it clear to companies like these that we will intervene when necessary to protect American consumers. The FCC is putting its full force behind stopping these junk calls.”

The FCC threatened the companies with removal from the Robocall Mitigation Database if they didn’t comply with the bureaus request to stop knowingly or negligently supporting illegal robocall campaigns. 

Intermediate service providers and terminating voice service providers are required to stop accepting any traffic from telecom providers who are not in the database, according to the FCC’s letter. 

The FCC says it used information from the Industry Traceback Group and the Social Security Administration Office of the Inspector General to determine the telecom providers were hosting the illegal robocalls.

A class action lawsuit was filed last month against Vacation Experts by consumers who allege the timeshare company harassed them and violated their privacy with robocalls. 

Have you been on the receiving end of an illegal robocall campaign? Do you believe the FCC is doing enough to tackle the issue? Let us know in the comments! 

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• Timeshare Rental Company Violates, Harasses Consumers With Robocalls, Class Action Alleges