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GetARoom.com has been hit with a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods and charges customers massive fees.
Plaintiffs Christian and Jonna Sander state that Consumer Club Inc. d/b/a GetARoom.com misleads consumers into thinking they are booking a room with the hotel itself and don’t disclose that they are a third-party vendor.
Sander says she made a reservation for a stay at the Scandic Patria hotel, thinking that she was on the hotel website. She paid $141.14 for the stay, which was the advertised rate.
When she received an email confirmation, the plaintiff learned that the reservation was booked through GetARoom.com and not the hotel itself.
“Upon information and belief, Plaintiffs believe that Defendant created a website to mimic or redirect them from the official website of the Scandic Patria in order to falsely induce Plaintiffs into reserving through Defendant instead of directly through the hotel,” the Get A Room class action lawsuit states.
In addition to fraudulently inducing the plaintiffs into booking a hotel reservation through its website, GetARoom.com also charged the plaintiffs a $100.76 in “Tax Recovery Charges & Service Fees,” which was not disclosed when the plaintiff was making the reservation.
The defendant is a middleman and takes reservations for hotel rooms from consumers in lieu of the customer booking a room directly with a hotel, claims the plaintiffs.
The plaintiffs say when they contacted the defendant via telephone, Get A Room representatives identify themselves as the “reservations department.” In addition, when asked by customers if the number they dialed is the hotel, the representatives affirm that this is true, according to the plaintiffs.
Only after customers receive a confirmation of the reservation do the plaintiffs find out they have booked a room through GetARoom.com and not directly through the hotel, the plaintiffs allege.
The Get A Room class action claims that the defendants charge more for their rooms than what is originally quoted prior to booking.
Allegedly, when consumers try to cancel their reservation because they are paying more than what is quoted, they are told there is a “no cancellation policy” so the reservation cannot be canceled.
The plaintiff claims that Get A Room representatives do not tell consumers about the no cancellation policy while on the phone. In addition, when consumers are booking a room online, they have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy, according to the GetARoom.com class action lawsuit.
Moreover, the plaintiffs state that if they contact the hotel to cancel their reservation, they are informed that if they booked their room directly with the hotel itself, they would have been able to cancel the reservation.
The GetARoom class action claims that there have been thousands of complaints about Consumer Club to the Better Business Bureau regarding their actions, but nothing has been done to fix the problems that the plaintiffs have encountered.
“Plaintiffs suffered an ascertainable loss as a result of Defendant’s omissions and/or misrepresentations associated with the cancellation policy and its purported ‘service’ fees,” the GetARoom.com class action lawsuit states.
Did you book a room through GetARoom.com? Let us know in the comments section below.
The plaintiffs are represented by Todd D. Carpenter and Katrina Carroll of Carlson Lynch LLP, Joseph G. Sauder and Joseph B. Kenney of Sauder Schelkopf LLC, and Daniel O. Herrera of Cafferty Clobes Meriwether & Sprengel LLP.
The GetARoom.com Class Action Lawsuit is Christian and Jonna Sander v. Consumer Club Inc. d/b/a Gettaroom.com, Case No. 2:20-cv-01363, in the U.S. District Court for the Central District of California.
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305 thoughts onGetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
Same experience. Thought I was booking through the hotel site. Had a price on room. Next thing I know I get an email confirmation the next, but price was far more, there was a $900 plus tax recovery fee, and it was non refundable. Told me I’d be charged almost $3,000 if I canceled. AND the money was already out of my account. The hotel said, I was “scammed” and had no idea what the “tax recovery and other services with the hotel ” was about. They were unhelpful when I complained and blamed me. Also blamed the hotel for telling me a different price “than the one I agreed to.” I did NOT agree. If I had seen these other bogus charges I never would have. I don’t know how they get away with this. I’m basically screwed out of more than $1000 but to cancel would cost me $3000, 00 and than I’d have to pay for a new booking anyway. I hope you get these guys.
I never use 3rd party vendors for booking hotels. I always go directly to the hotel. Booked what I thought was directly with Quality Inn. Only when I received my confirmation email did I realize it was with getaroom.com and that the money was non-refundable. Plus, my confirmation also added $8.99 from “reservations center” on top of the $158.40 for the room (which was more than what I would have paid had I booked directly with Quality Inn). In looking them up online, I see where they were the defendants in a class action lawsuit from 2020 & they’re still doing the same stuff three years later. Disgusting.
We were in Italy and had an overnight in Istanbul, Turkey. I read about a hotel in Istanbul in Rick Steve’s Istanbul travel book – the Apricot Hotel – and searched “Apricot Hotel Istanbul Turkey”. The first site that popped up said apricothotelreservations, and it did not have the word sponsored above it. So, figuring it was the Apricot Hotel in Istanbul, I booked a night’s reservation, with the cost totaling $195.12. I immediately received a confirmation for a hotel in Hanoi, Vietnam named the Apricot Hotel! Needless to say, I immediately got on the phone with this company and told them what I thought was “my” mistake and could I cancel the reservation and get a refund. The man in Allen, TX was at first nice – “Oh, yes. We can cancel your reservation. We all make mistakes.” But, then he said he could not refund me the money because it was nonrefundable. I couldn’t believe it. I asked to speak to a supervisor, but because it was 1 am in Allen, TX, there was no supervisor available. I asked for one to call me. They never called me back. I called them from Thursday, 9/28/2023 until Saturday, 9/30/2023, and got the same story – that it was my mistake and they could not offer me a refund. On Saturday, 9/30/2023, I called one more time and the representative said why don’t I call the hotel directly? So I did. Again, because of the time difference (Chicago v. Hanoi, Vietnam), it was the middle of the night and the man at the Apricot Hotel desk could not help me. He did take my information and even sent me an email to confirm my email address for the supervisor to use. He said a supervisor would get back to me. That was 9/30/2023. By 10/01/2023, I had not gotten any response from the hotel, so I emailed again. The person at the hotel said to wait, the the supervisor would email me. On 10/02/2023, I called again and talked to the E-Commerce manager of the Apricot Hotel who basically told me I wouldn’t get a refund because I had called too late – due to the time difference, I was calling at 9:15 pm and it was something like 8:15 am the next day. She kept saying it is October 3rd. You are too late. She asked why I hadn’t called the hotel direct to cancel and if I had I would maybe have gotten a refund. Every one was telling me something different. And, GetaRoom.com was of no help. So, I am out $195.12 plus an international phone call fee of $78. Scam upon scam.
I got duped twice. Once for a booking at Hampton Inn Seattle airport July 2023. Thought I was on hotel site, non cancellable and extra cost. Secondly, in August I booked a hotel in Porto, Portugal for three nights November 2023. Again thought it was hotel site. Got confirmation saying it was non cancellable and all payment taken up front … plus their fees pushed it up $100 a night. Realized immediately but impossible to reach human being to complain. Tried contesting through Amex, that only delayed payment a cycle. They are total scam artists, and there has to be a way to stop them.
Back on September 2nd 2023 I tried booking a room through Hampton Inn and was redirected through getaroom.com. They claimed better rates which is a fraud. The room was $152 and they added $93 in fees for a one night stay. I also thought I was on the Hampton Inn website did not see the extra fees until after confirming with my credit card.
I contacted the Embassy Suites website reservation number. Getaroom was not identified as the third party and I never got an email reserving the rooms but I was charged for a room that was never reserve and they won’t reimburse for the second room that was reserve for 4 nights and I stayed for 3 nights. I lost $1427.31. I have disputed with the credit card and I also contacted Consumer Financial Protection Bereau with no success. THIS IS FRAUD
We thought we were booking directly with Disney. Surprise trip for our children. Didn’t hit the confirmation button when all of a sudden, we received a confirmation email for $3,777.00 for 3 nights (Disney sells for $2,400). We called them to review the situation and they recommended we cancel the reservation. We canceled and now have received two emails from customercare@pps.priceline.com stating: We have reached out to our hotel partner to request for a penalty waiver on behalf of our mutual customer. However, after several attempts, we are not able to obtain a positive response from them. Therefore, the reservation remains non refundable and was charged in full. I called them and asked what company is this, and a Durrel Trapp replied that the company is Getaroom.com. I asked are you owned by Priceline.com and Durrel said yes. I mentioned to Durrel that at a minimum give us the reservation since I am paying $3,778. After being off and on hold for 45 minutes they hung up on me. This isn’t right, Getaroom is flat out stealing from us.
This just happened to me today. Thought I was online directly booking a room at Hilton Downtown Nashville, for a next day booking, and this afternoon I received an email confirmation from GETAROOM. Additionally, received an alert from American Express regarding a charge to my card at GETAROOM for well over a $100 more than the rate I was quoted. Then logged into my Hilton Honors account and the room is not showing up on my activity. UGH
After booking a room for the Pontchartrain Hotel in New Orleans, at a rate of $107.88 plus taxes (which is 16.5% in New Orleans) I was shocked to receive a reservation confirmation that added $66.82 (well beyond the taxes) to my single night stay. This confirmation was also the first time I was noticed that the booking was not refundable. This was complete scamming on the part of getaroom.com. The booking process online appeared to be a booking directly through the hotel. Only later, after reviewing the details in the conformation email I received, did I begin to realized that getaroom.com had scammed me. I want to be a part of this lawsuit. This is 100% predatory.
I booked (unknowingly) through getaroom.com. I was charged almost $200 more than what my folio said at checkout. I called the number on my confirmation email and got the same stories as above. They are a scam. I’m disgusted that I fell for this.