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GetARoom.com has been hit with a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods and charges customers massive fees.
Plaintiffs Christian and Jonna Sander state that Consumer Club Inc. d/b/a GetARoom.com misleads consumers into thinking they are booking a room with the hotel itself and don’t disclose that they are a third-party vendor.
Sander says she made a reservation for a stay at the Scandic Patria hotel, thinking that she was on the hotel website. She paid $141.14 for the stay, which was the advertised rate.
When she received an email confirmation, the plaintiff learned that the reservation was booked through GetARoom.com and not the hotel itself.
“Upon information and belief, Plaintiffs believe that Defendant created a website to mimic or redirect them from the official website of the Scandic Patria in order to falsely induce Plaintiffs into reserving through Defendant instead of directly through the hotel,” the Get A Room class action lawsuit states.
In addition to fraudulently inducing the plaintiffs into booking a hotel reservation through its website, GetARoom.com also charged the plaintiffs a $100.76 in “Tax Recovery Charges & Service Fees,” which was not disclosed when the plaintiff was making the reservation.
The defendant is a middleman and takes reservations for hotel rooms from consumers in lieu of the customer booking a room directly with a hotel, claims the plaintiffs.
The plaintiffs say when they contacted the defendant via telephone, Get A Room representatives identify themselves as the “reservations department.” In addition, when asked by customers if the number they dialed is the hotel, the representatives affirm that this is true, according to the plaintiffs.
Only after customers receive a confirmation of the reservation do the plaintiffs find out they have booked a room through GetARoom.com and not directly through the hotel, the plaintiffs allege.
The Get A Room class action claims that the defendants charge more for their rooms than what is originally quoted prior to booking.
Allegedly, when consumers try to cancel their reservation because they are paying more than what is quoted, they are told there is a “no cancellation policy” so the reservation cannot be canceled.
The plaintiff claims that Get A Room representatives do not tell consumers about the no cancellation policy while on the phone. In addition, when consumers are booking a room online, they have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy, according to the GetARoom.com class action lawsuit.
Moreover, the plaintiffs state that if they contact the hotel to cancel their reservation, they are informed that if they booked their room directly with the hotel itself, they would have been able to cancel the reservation.
The GetARoom class action claims that there have been thousands of complaints about Consumer Club to the Better Business Bureau regarding their actions, but nothing has been done to fix the problems that the plaintiffs have encountered.
“Plaintiffs suffered an ascertainable loss as a result of Defendant’s omissions and/or misrepresentations associated with the cancellation policy and its purported ‘service’ fees,” the GetARoom.com class action lawsuit states.
Did you book a room through GetARoom.com? Let us know in the comments section below.
The plaintiffs are represented by Todd D. Carpenter and Katrina Carroll of Carlson Lynch LLP, Joseph G. Sauder and Joseph B. Kenney of Sauder Schelkopf LLC, and Daniel O. Herrera of Cafferty Clobes Meriwether & Sprengel LLP.
The GetARoom.com Class Action Lawsuit is Christian and Jonna Sander v. Consumer Club Inc. d/b/a Gettaroom.com, Case No. 2:20-cv-01363, in the U.S. District Court for the Central District of California.
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304 thoughts onGetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
Contacted Best Western and was given an 800 number for reservations. Booked a two night stay for April and was given all the details including dates, confirmation numbers and cancellation policy which was supposed to be up to 24 hours prior to check in. The two night stay ended up being for January dates. We were immediately charged. When we checked them out by calling again we were told they would listen to the tapes of the reservations call and if it was true that they booked and charged for the wrong nights we would be reimbursed and it would take five to seven days for this to happen. It never happened so we tried calling their number and waited…and waited as their sophisticated technology would place our call in order received. 10th in line to 11th in line to 10th in line to 9th in line, back up to 10th in line, so we hung up and tried again later. After about ten minutes we were cut off. Ended up calling the Hotel directly and were given the run around regarding “third party” reservation agents, taking no responsibilities for those parties being “connected” to the hotel. We were given the name Getaroom which we never heard of before as the original third party used another name and number. So we’re out of pocket $223.53 plus $15.99 service charge.
I would love to join a class action lawsuit against Getaroom.com.
I thought I was booking a room directly with the Copley Square Hotel in Boston for a room tonight. As soon as I submitted my credit card information, I received a receipt from Getaroom.com with a $127 added fee. I called immediately to try to cancel and they refused. I called again after my flight landed in Boston tonight, and they finally said they would contact the hotel… but they never did. The walk up rate for the hotel (including tax) is $82 cheaper for the same room than I was charged. I have two complaints (1) they hid that they were a third party site, not the hotel; and (2) After I submitted my credit card information, they added a $127 fee for just one night stay for what they called taxes and other fees.
Getaroom.com consciously cheat people out of money. I was charged 189.00 for tax recovery & SERVICES fees. Wasn’t provided knowledge of this extortion fee when booking reservation costs…Once I booked, they immediately prepaid my 2 day reservation and included the 189.00 on my CC. Then emailed a reservation confirmation containing the addition cost. In terms it reads; This charge includes the estimated amount we pay the hotel for occupancy related taxes owed by the hotel and any amounts charged to us for resort fees, cleaning fees, and other fees. The balance of the charge is a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services.
Nice of them to make that decision with my money.
…something really needs to happen, unwanted stress!
Please file a class action suit against Getaroom! I believed I was selecting the direct hotel link to reserve. The link is designed to look like the original hotel website, complete with the logo: Super 8 by Wyndham. The man did not identify himself as an agent Reservationdesk.com or Getaroom, which is deceptive and deceitful. • The agent quoted $239 per night. I said, “That’s what Expedia’s price is for a non-refundable room.” I told the agent numerous times, “I need this price to include free cancellation.” While on the phone, he did not disclose the cancellation policy, nor did he inform me of the $15.99 service fee or the additional fees added to the “fees and taxes” for the total price. • On the phone, the agent did not disclose or ask me to agree to any terms that reflect a consumer’s understanding there is a severe cancellation fee once the room is booked. Additionally, he said nothing to indicate payment is required in advance. • In the Getaroom documentation, they admit that the cancellation policy was emailed to the cardholder at the time of booking. That is, they emailed it AFTER talking to me on the phone when they did NOT disclose their true intent to deceive. When I called to cancel, they said the cancellation fee would be $1,268 on a $1,650 for a 5-day stay. My credit card company put the charges on hold but then put them back on when Getaroom responded with their “documentation.” These people need to be stopped!!!
I booked on what I thought was the website for Harrah’s Casino and thought I was booking 3 nights @ 45./night. After providing my credit card info and receiving the receipt via email, it showed the cost of over 325.00. I immediately called to cancel. Was offered 10% off, then 15% off and then 20% off if I kept my reservation. I explained that even with a 20% discount, it still over $100.00 than what was originally shown. I requested a full refund, they said all they can do is cancel the reservation, which I have a cancellation #. However, once the original price of over 325.00 was charged to my debit card, I tried to contact them again on Monday and was told by a very rude supervisor that it was my fault and I should have read their cancellation policy.
I booked two nights accommodation at ‘The Jensen’ Potts Point Sydney Australia. As previously highlighted by other victims ( we are and not too proud to admit it) I believe I was booking directly with ‘The Jensen’ homepage, only to find later on receiving a confirmation email from GetARoom.com that the amount had gone from $256.54/night or $513.08 AUD getARoom who were behind the scenes charged $237.51 in there own booking fee of 46.29% of the actual acco.odation charge. On top of this, the overall cost balloned to $773.00 with FOREX charges, when I believed this was an Aussie dollar transaction tion which was stayed on the front page of the Jensen. I was booking with an Aussie business in Sydney. This company GetaRoom.com needs to be investigated and dubious transactions like mine fully refunded. Equally important people shoukd be charged with ‘ obtaining g property by deception’.
Like many of your clients, I paid Euro 906 to GETAROOM for room bookings and they charged me an additional Euro 457 for ‘taxes, cleaning, recovery fees’!! They disguise their website to look very like the hotel website which is part of the trickery. They seem to be linked to guestreservations.com. I have emailed them to no avail.
I booked 5 rooms for a business trip (@ $161.00 per room per night) through what I thought to be the hotels web site. After completing the booking I received and email from getaroom.com, which had an inflated price. That was bad enough, but I figured fool me once it’s on me, then they hit me with the following. I needed to remove the last night from the stay due to work, after calling six times I discovered that my choices were to check out early and hope for a partial refund or completely cancel the reservation. If I canceled I would be charged $713.04 per room for a total of $3,365.20 in cancelation fees, only refunding me $1,297.35 total. Which if you do the math they are wanting to charge me $178.26 per room per night to cancel.
Getaroom.com charged me, charges, the hotel never charged which was almost 50% of my stay. I would like a cancelation and a full refund. My hotel has a full refund policy. I was diverted to Getaroom.com and not IHG. I am launching a dispute with my credit card company; I want a full refund. I had to book directly with the hotel. These are full scamps, they even hung up on me after 30+ minutes on the phone. These Getaroom.com are scam artists, taking persons hard earned cash
I was looking to make a reservation at Aria in Las Vegas for my granddaughter’s wedding in May. Went to the Aria site and looked around but did not follow through till later. However, I started getting emails saying my reservation was guaranteed and paid for in advance $1666. When I downloaded it to Quicken it showed I had been charged twice for the same amount. I went to the Aria sight and neither of the two “supposed” reservations were shown. I took screenshots of both and pulled up the real reservation that I made through MGM Resorts. This is blatant fraud and I don’t know how this happened but I will not pay $3500 for nothing. I have filed a fraud claim through my Mastercard provider. How do they do this so blatantly stealing from the public? Donna Brunkenhoefer