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A federal class action lawsuit filed in New York claims Whirlpool KitchenAid self-cleaning ovens not only break in as little as two cleaning cycles, but that using the self-cleaning cycle five or six times “damages the ovens beyond repair.”
According to the Whirlpool KitchenAid class action lawsuit, “The Ovens feature a self-cleaning capability that, upon the first or second use, damages the control panel as a result of excessive heat, requiring costly repairs in order to begin reusing the Oven. After the fifth or sixth use of the self-cleaning cycle, the heat from the self-cleaning cycle damages the control panel beyond repair.”
Whirlpool sells these defective KitchenAid self-cleaning ovens at major U.S. retailers, including Home Depot, Sears and P.C. Richard & Sons, with a one-year factory warranty for parts and labor and a five-year warranty for specified parts if they become defective because of workmanship. These warranties are virtually useless, the class action lawsuit claims, because “the damage resulting from the self-cleaning cycle is not covered by the 5-year warranty” and “consumers often do not use the self-cleaning feature during the first year, since the Oven has not yet been heavily used and dirtied.”
The KitchenAid class action lawsuit claims Whirlpool knew about the serious nature of the defective KitchenAid self-cleaning ovens that required costly repairs and ultimately result in the destruction of the oven, yet continued to sell the ovens. Numerous customers have alerted Whirlpool about the problems with the KitchenAid self-cleaning cycle, yet “to this day, [Whirlpool] continues to conceal material information from users, consumer, and the public.”
The Whirlpool KitchenAid class action lawsuit is brought on behalf anyone who purchased a KitchenAid self-cleaning oven on or after June 3, 2008 at retail price for personal use in the State of New York. It is seeking class certification, refunds to class members, compensatory and other damages, and an order requiring Whirlpool to immediately cease its wrongful conduct and enjoin it from continuing to conceal the defect.
A copy of the Whirlpool KitchenAid Defective Self-Cleaning Oven Class Action Lawsuit can be read here.
The case is Richard Wolfson vs. Whirlpool Corporation in the United States District Court for the Eastern District of New York.
UPDATE: The Whirlpool KitchenAid Defective Self-Cleaning Oven Class Action Lawsuit was dismissed on June 27, 2012.
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100 thoughts onWhirlpool KitchenAid Self-Cleaning Oven Class Action Lawsuit
I wish I had known about the safety issues of KitchenAid ovens. While I was self-cleaning our oven for the first time, it exploded. Our oven is now full of glass. It’s a crime that KitchenAid does nothing to recall this product after so many buyers have had the same issue, but also to ensure that customers receive some kind of compensation. I’m planning to file a consumer safety report and hope that KitchenAid will do something about our oven.
My oven has now been damaged twice by the self cleaning option
We had had this same issue related to the self-clean feature on our KitchenAid Superba double wall oven happen about three times in the past 9 years, each time costing us about $200 in repairs. We were unaware of this class action lawsuit. Is it too late to attach ourselves to this lawsuit?
A $600 repair bill all because I used the self clean feature. The fuse blows, the door locks, there’s no way to get to the screws that hold the oven in place since you can’t open the door.
There should be a disclaimer stating “use this feature at your own risk” at least. I would have wiped it out the old fashioned way if I had any idea that there was this potential for self-inflicted damage that this oven would do to itself just outside of the 1 year warranty. Totally disgusted in this company and Ikea where it was purchased for no warnings about this well known problem.
This needs to be a nationwide class action and manufacturer recall. Our convection door exploded on self-clean and the frequency of consumer complaints with the same problem suggests this is a serious manufacturer’s defect. It is a serious threat to personal safety with glass blowing out of the vents all over the room.
Y have a 6 years old stove Whirpool, never use the Oven, so i didi Last weekend to baje some bread and It did work, but now It wont work again, looking over the internet found out thta this will cost me about $500 parts and labor, is crazy, so I am very interested to be part of this law action as well. By the Way I live in California.
@nd time my Kitchen Aid oven has gone out after using the self clean option. This is crazy
Have a KitchenAid self-cleaning wall model KEBS177 purchased new in December 2008. After the second regular self-cleaning run this month, the oven will not heat. Told that the thermal fuse….found way in the back of the oven will cost over $200 to replace, and it takes two repair people to get to it for replacement. Then I was advised still NOT to use the self-cleaning again after “repair”. After some wrangling with KitchenAid—They tell me “There is no recall/warranty”, they will send a repairman who will repair for free. He arrived and said that he had no authorization to fix for free…went back to KitchenAid and am now waiting for “free” “repair” (replacing the fuse-just a temporary fix–if I decide to self-clean again).
Our 5 year old Whirlpool electric self-cleaning oven is now toast. We seldom use the oven – maybe once or twice a month at the most. So after maybe 60 – 120 uses the thing doesn’t even make a good paper weight – can’t get the door open, no power, no display – nothing. I would love to be a part of this class action suit. Whirlpool should not be allowed to sell units it knows will fail after 2 cleanings.
I am having the same issue with my Kenmore Elite (Frigidaire) Range purchased in 2009. I was quoted $355.22 to replace the controller and overlay which have burned out most likely from the excessively high heat from using the self cleaning function.The repairman advised me not to use the self clean function again if I choose to get the oven repaired. Anyone else having the same issue with their Kenmore?