A Sony lawsuit alleges defective headphones and denied warranty repairs.
Did your Sony headphones break after regular use? You may be eligible to join a Sony lawsuit and seek compensation for allegedly defective headphones.
Complete the form on this page to check your eligibility and learn more.
A recent class action lawsuit alleges that Sony designed, manufactured and sold defective headphones that are prone to breaking after normal use. The lawsuit specifically points to the Sony WH-1000XM5 model, claiming a hinge defect can cause the earcups to detach from the headband.
The complaint further alleges that Sony denied valid warranty claims when consumers reported the issue and sought repairs or replacements, leaving some to pay out of pocket for costly repairs or new Sony headphones.
If this sounds familiar, it is not too late to join this Sony lawsuit, but you may need to act soon to protect your rights.
Do you qualify?
Consumers who purchased Sony WH-1000XM5 headphones and experienced an earcup breaking or detaching from the headband may be eligible to take part in a Sony lawsuit.
Complete the form on this page to share your experience with these allegedly defective headphones and find out if you qualify.
Fill out the form on this page for more information.
The law firm responsible for the content of this page is: Migliaccio & Rathod LLP; Washington, D.C.; 202-470-3520; classlawdc.com.
How the Sony WH-1000XM5 defect causes premature breakage
The Sony WH-1000XM5 headphones feature an over-the-ear, noise-canceling design with swiveling earcups that allow the headphones to fold for improved portability. According to the lawsuit, the hinge mechanism that enables this movement contains plastic components that are not durable enough to withstand normal use.
The complaint alleges that repeated swiveling places stress on the hinge, causing the plastic to crack, deform or separate. Once this occurs, the earcup may detach from the headband, leaving the Sony headphones inoperable.
Consumer complaints about Sony headphones
Multiple consumers have taken to online forums to share their experiences with Sony WH-1000XM5 headphones.
One individual shared their experience on Reddit:
“It broke just above the Sony logo. Within a month of buying the headphones. Tried to contact Sony support…but they refused to honor the warranty despite the headphones being store-bought. They asked for half the price of the headphones to replace the entire head band assembly because it includes the hinges on the side.”
Another individual shared their experience on a Sony community forum:
“I purchased my Sony WH-1000XM5 headphones brand new from Best Buy in March. Last Friday, while wearing them during regular use, the right hinge unexpectedly cracked. I immediately reached out to Sony customer service for assistance, knowing that my headphones were still under the 1-year manufacturer’s warranty. Unfortunately, my experience with customer service has left me deeply disappointed. Without requesting photos, my serial number, or proof of purchase, the representative classified the issue as “physical damage” and directed me to your third-party repair partner, Encompass, to pay for repairs myself.”
How to join the Sony headphones class action lawsuit
If your Sony headphones broke at the hinge, you may be eligible to take part in a class action lawsuit.
To get started, complete the form on this page. Your information will be reviewed by a legal professional to determine whether you qualify.
The process only takes a few minutes and is completely free.
Fill out the form on this page to see if you qualify for a free case evaluation.
After you fill out the form, an attorney(s) or their agent(s) may contact you to discuss your legal rights.
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