Sarah Mirando  |  April 19, 2011

Category: Legal News

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Netflix Hit with Another Privacy Class Action Lawsuit

 

By Kimberly Mirando

NetflixNetflix (NFLX) has been hit with another class action lawsuit concerning its policy of retaining the rental history and video preferences of former members long after they’ve canceled their subscriptions.

 

Plaintiff Peter Comstock filed the Netflix class action lawsuit in California federal court, claiming the online video rental service is violating the Video Privacy Protection Act by keeping all the information it collects from its users “indefinitely,” even after they cancel their accounts. In addition to the names, addresses and credit card information of former users, Netflix retains their complete rental histories, ratings given to movies rented and lists of movies to be rented, the class action lawsuit says.

 

Under Section 2710(e), the law requires video rental businesses to destroy their customers’ rental histories no later than one year “from the date the information is no longer necessary for the purpose it was collected.”  The class action lawsuit alleges Netflix retains the information far beyond the one-year limit.

 

”Subscribers do not realize that Netflix maintains this video-viewing information, along with confidential subscriber payment information, … in its databases long after subscribers cancel their Netflix subscription,” the complaint says.

 

The Netflix class action lawsuit is brought on behalf of a proposed nationwide class of all former Netflix subscribers who canceled their accounts more than one year ago. In addition to class certification, Comstock is seeking damages of $2,500 per violation of the Video Privacy Protection Act and $3,000 per violation of California’s Customer Records Act, costs, injunctive relief, and attorney fees.

 

The case is Comstock et al. v. Netflix Inc., No. 11-CV-1218-HRL, U.S. District Court for the Northern District of California. You can read the previous Netflix privacy class action lawsuit here.

 

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Updated April 19th, 2011

 

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59 thoughts onNetflix Hit with Another Privacy Class Action Lawsuit

  1. Carlos Josue Cardozo says:

    Add me please

  2. Carlos Josue Cardozo says:

    Add me

  3. REBECCA WHITE says:

    Please add me. I just got another increase.

  4. Faith McLaughlin says:

    Netflix advertises $8.99 per month and then gives you a screen that says you get a free upgrade to the $12.99 per month option at the $8.99 price but then tries to run the card for $12.99

    1. Hev says:

      I received an email saying I will be getting another price increase in February 2021

  5. Emily Grimes says:

    Cancelled Netfix September 14th, 2020 was billed again on October 10th & for November before caught. Was told account was activated on one of our devices…apparently if a 5 yr old child opens the app and clicks ok, it restarts your account! Is this legal? They were only willing to refund one month.

  6. Eileen Karcich says:

    Add me

  7. Benita Austin says:

    Add Me

  8. Gloria T. Estrada says:

    My bill has continously gone up since I first subscribed years ago. Add me please!!

  9. Frankie Madlock says:

    Add me please. Bill goes up whenever they feel like it. Customer since 2013

  10. Anonymous says:

    Netflix Hit with Another Privacy Class Action Lawsuit
    I been a customer with Netflix since 2007!
    I hope they get it taken care of!

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