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Vivid Seats Class Action Settlement Overview:Â
- Who: A federal judge gave final approval of a $7.5 million class action settlement between Vivid Seats LLC and its customers.
- Why: Ticket buyers claimed Vivid Seats changed its event cancelation refund policies following the onset of the COVID-19 pandemic.
- Where: The class action lawsuit was filed in Illinois federal court.
The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois.
The judge extended Class certification to all residents of the United States or Canada who bought a ticket from Vivid Seats to an event that was canceled, rescheduled, or postponed due to COVID-19 before the settlement’s preliminary approval in April.Â
Money from the class action settlement will be used to reimburse customers who purchased tickets from Vivid Seats for canceled events. The agreement also extended the deadline for credits given by the company to be used until Dec. 31, 2022.Â
The plan is to refund customers for the same amount they paid for tickets to canceled events, however, if new claims overstretch the settlement amount, each Class Member will have their fund amount reduced by an equal percentage.Â
Vivid Seats Class Action Claimed Customers Denied Refunds for COVID-19 CancellationsÂ
Ticket buyers claimed Vivid Seats was guilty of unjust enrichment, breach of contract, and negligent misrepresentation — in addition to multiple state consumer statutes — by denying customers refunds for events disrupted by the COVID-19 pandemic.Â
Ticketmaster and its parent company, Live Nation, faced a similar class action lawsuit for allegedly changing their refund policies to force consumers to cover the costs of events suspended during the coronavirus outbreak.
Were you denied a refund for a ticket you purchased to an event that was canceled, postponed, or rescheduled due to COVID-19? Let us know in the comments!Â
The plaintiffs are represented by Steven D. Liddle and Nicholas A. Coulson of Liddle Sheets Coulson P.C.Â
The Vivid Seats Canceled Events Refunds Class Action Lawsuit is Nellis, et al., v. Vivid Seats LLC, Case No. 1:20-cv-02486, in the U.S. District Court for the Northern District of Illinois.
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112 thoughts on$7.5M Vivid Seats COVID-19 Refund Class Action Settlement Gets Final Nod
I purchased three tickets for Elton John in April 2020. I even purchased insurance for the tickets and tried to submit a request for refund. I never got a refund. Wasted $750.00.
Has anyone heard anything?
As far as them starting the payouts??
I received a FULL refund check yesterday. I am in shock.
It is now 9/19/22 and we still haven’t received an email or letter or any kind of update about payout or refund. Said it could take up to a year. I’m pretty sure November marks a year from final approval date. I still thought we would have heard something by now. It just says be patient.
add me
I purchased tickets in 2020 for a concert that has been rescheduled for tonight never received tickets never received a refund this whole thing has been a nightmare. Will never go throw vivid seating again 416.90 lost
I am on the list for the lawsuit and I am still waiting for a refund.
We purchased tickets to the Kansas concert originally scheduled in March of 2020 and has been rescheduled three times. We have approximately $300 and have yet to be refunded anything. What can we do to make sure we’re in the class action lawsuit?
Purchased tickets for Casting Crowns was rescheduled and then eventually canceled. Filled out the claim form but still haven’t received my refund. Almost $400!!
Would like to know if this has been settled
It has. I emailed and finally received an email back from them stating they plan to payout by the end of June
It has been And the email I received said they were gonna pay out before the end of June but it looks as though they’re running out of time
I purchased tickets (2) for Elton John in 2019 and have not received a refund. Show was canceled.
I purchased tickets to letterkenney in October 2019. The show has been postponed and then rescheduled twice and I cannot attend. I get o help from their customer service as they say the show is not canceled. I did fill out a paper about this lawsuit last year but have heard nothing about it since. They held my almost $800 for 2 1/2 years and are completely unhelpful and rude. Please contact me
The Law firm was able to find our home address and mail the form to join the Class Action but unable to give us an update of where we stand? I think we should get together and find another Law Firm to represent us and make people accountable!
Purchased 11 tickets through vivid seats for Kenny Chesney and Florida Georgia Line never got the tickets and never got the money back