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Acer America has reached a class action lawsuit settlement over allegations it knowingly installed a lesser-equipped version of Microsoft Windows without full recovery options. As a result, anyone who purchased an Acer computer within the past six years can file a claim to receive free software, hardware, service and/or cash refunds from the Acer computer class action settlement.
Acer Computer Class Action Settlement
By Kimberly Mirando
Acer America has reached a class action lawsuit settlement over allegations it knowingly installed a lesser-equipped version of Microsoft Windows without full recovery options. As a result, anyone who purchased an Acer computer within the past six years can file a claim to receive free software, hardware, service and/or cash refunds from the Acer computer class action settlement.The Acer settlement will resolve a class action lawsuit, entitled Embry v. Acer America Corporation, that alleges Acer marketed its computers as including a specified version of Windows, but that Acer’s version of Windows did not contain all the features and functions of the retail version, including recovery options.
The Acer computer class action lawsuit also alleges Acer did not provide any system or recover CDs in the box. As a result, if the hard drive failed, and the preinstalled version of Windows became inaccessible, users would lose all their data.
Acer denies any wrongdoing, but has agreed to a class action lawsuit settlement to avoid ongoing litigation.
Class Members of the Acer computer settlement include anyone who purchased an Acer computer in the U.S. between March 24, 2005 and May 1, 2011, excluding government entities, resale purchasers and Acer employees.
Class Members can select one of three sets of benefits from the Acer class action settlement:
(1) Obtain a free CD-rom, designed for their particular Windows operating system, that contains all the Windows recovery features that are allegedly inaccessible from the Acer eRecovery disks (estimated value $20). If Class Members replaced their hard drives and were unable to recover their operating system to the new drive, thy can also send their computers to Acer, which will reinstall the OS on the new drive for free (estimated value $99).
(2) Obtain a free 8GB USB drive, 720HD webcam, or mini optical mouse, if they were previously affected by the types of problems at issue in the case (estimated value between $11 and $16).
(3) Obtain reimbursement of money they spent to repair their computers due to a recovery issue, up to $50.
To claim any of these settlement benefits, you must submit a claim form to the Settlement Administrator no later than March 14, 2012, or 30 days after the Court grants Final Approval of the settlement, whichever is later.
Claim forms can be downloaded online at www.AcerRecoverySettlement.com. Details on how to file a valid claim form can be found in our Open Lawsuit Settlements section.
Updated November 15th, 2011
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38 thoughts onAcer Computer Class Action Settlement
I have been waiting for the restore disk for about 5 years as I need to restore my computer because of all the errors. I finally received the disk but NO other information. No instructions nor anyone to contact. Hard to believe what these conpanies have gone to. Get your money and too bad. I want to make sure the applications that were on my computer on on this restore disk. Anyone have any idea who we can contact for help?
Got my disc today but no instructions and none that I have tried to follow online are working. I’m very frustrated with this entire mess.
Received disk today—problem is my computer doesn’t use disks. I paid $10 for the flash drive version–not the “free” disk! Sent my check along with paperwork back in March…they finally cashed the check in November! Who the heck do I contact to get this fixed?
Still waiting for the disc and it is December… Makes we wonder…
I’m still waiting for disc now it November 2012
September 23, 2012 and still waiting for discs.
Posted this in July – STILL have not received the discs!
Now it’s September, and still have not received discs!!
Still waiting fro my promised Acer recovery disk
I purchased 5 acer laptops from radio shack in September 2008 and by may of 2009 they all stopped working .. The batter died and radio shack and acer refused to honor the warranty agreement that I purchased when I both all 5 laptop.
STILL have not received the discs!