Milliman class action settlement overview:
- Who: Milliman Inc., doing business as IntelliScript, has agreed to a class action settlement led by six consumers.
- Why: The plaintiffs accused Milliman of violating the Fair Credit Reporting Act (FCRA) by selling alleged inaccurate consumer reports to life insurers.
- Where: The FCRA settlement awaits preliminary approval in Washington federal court.
- How to file a claim: Claim-filing instructions are not yet available. Sign up for our free newsletter to receive updates when details are announced. In the meantime, browse our list of open settlements to find other claims you may qualify for.
Milliman has agreed to pay $15.5 million to resolve a nationwide class action lawsuit claiming its IntelliScript reports gave life insurers inaccurate health information.
The plaintiffs asked a federal judge to preliminarily approve the unopposed FCRA settlement. Under the Fair Credit Reporting Act, companies like Milliman must keep reports accurate, disclose full files on request and reinvestigate disputes within 30 days.
Plaintiff James Healy claims in the class action lawsuit that Milliman’s flawed matching procedures placed an unrelated person’s records on his report, leading an insurer to deny him coverage. The error flagged Healy as having serious medical conditions despite his otherwise good health.
Plaintiff Jessica Brown claims an inaccurate consumer report cost her life insurance coverage. “Brown alleges that Milliman mixed her file and medical history with those of a different ‘Jessica Brown’ who had a different middle initial and lived in a different state,” the motion says.
Milliman denies the allegations and other claims but agreed to a class action settlement that covers about 780,965 U.S. residents in three classes through June 30, 2026.
The “inaccuracy class” covers consumers whose Milliman report, sold since Oct. 5, 2015, included a medium- or high-risk medical or prescription record tied to a Social Security number differing from theirs by more than two changes.
The “reinvestigation class” includes consumers who disputed a report since Oct. 5, 2015, and received Milliman’s form response or whose dispute was not resolved on time starting December 2023.
The “file disclosure class” covers consumers who requested their files on or after March 23, 2018, and received disclosures missing information about their sources or, during later periods, other report information or criminal history shared with third parties.
Inaccurate life insurance report claimants could receive $30 to $1,000 based on points system
The class action settlement creates a non-reversionary fund, meaning no money returns to Milliman. About $9 million will go to class members who submit valid claims.
Payments follow a points system: one point for file disclosure, three for reinvestigation and five for inaccuracy claims. Inaccuracy claimants matched by the same procedure as Healy, or with a mismatched last name and birth date, receive 20 points.
Class counsel estimates payments will range from $30 to $1,000, depending on the number of claims filed.
Milliman also agreed to keep enhanced practices for at least five years, including automated mismatch checks, better dispute tracking and disclosure of reports compiled within two years of a request.
Class members will be notified by email or postcard and have at least 60 days to file a claim online or by mail.
Were you affected by Milliman’s alleged inaccurate life insurance reports? Let us know in the comments.
The plaintiffs are represented by Beth E. Terrell, Jennifer Rust Murray and Blythe H. Chandler of Terrell Marshall Law Group PLLC and James A. Francis, John Soumilas, Lauren KW Brennan and Travis Martindale-Jarvis of Francis Mailman Soumilas P.C.
The Milliman FCRA class action lawsuit is Healy, et al. v. Milliman Inc., Case No. 2:20-cv-01473, in the U.S. District Court for the Western District of Washington.
Don’t Miss Out!
Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join!
Read About More Class Action Lawsuits & Class Action Settlements:
