Neopets class action claims hack exposed player data

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Neopets hack class action overview: 

• Who: A Neopets player sued the company that makes the game, JumpStart Games.
• Why: The plaintiff says their data was exposed in a Neopets cyberattack that could have been prevented.
• Where: The Neopets hack class action was filed in a California federal court.

A Neopets player sued the company that makes the game, JumpStart Games, alleging a Neopets cyberattack that could have been prevented exposed her private data.

Plaintiff Biankha Negrin filed a class action complaint against JumpStart Games Inc. Jan. 6 in a California federal court, alleging negligence.

In July 2022, Neopets announced that a data breach compromised the information of 69 million of its users. Neopets is a website that was launched in 1999 and allows members to care for virtual pets. 

According to the Neopets class action, JumpStart failed to properly secure and safeguard customers’ personally identifiable information provided to Neopets, including names, email addresses, usernames, dates of birth, genders, IP addresses, Neopets PINs, hashed passwords, data about a player’s pet, game play and other information.

The lawsuit seeks to hold the company responsible for harm the “massive and preventable cyberattack” that occurred from Jan. 3, 2021, to July 19, 2022, caused its users, it says.

JumpStart didn’t inform users directly for more than a month, Neopets class action alleges

Through the attack, cybercriminals infiltrated Neopets “inadequately protected network servers” and accessed highly sensitive personal information belonging to both adults and children, which was being kept unprotected, the Neopets class action alleges.

Negrin says she received information regarding the Neopets hack more than a month after it ended in a letter dated August 29, 2022. 

“Representative Plaintiff was not aware of the Data Breach—or even that Defendant was still in possession of her data until receiving that letter,” the lawsuit states.

Negrin and other players “remain, even today, in the dark regarding what particular data was stolen, the particular malware used, and what steps are being taken, if any, to secure their PII going forward,” according to the Neopets hack class action.

She seeks to represent a nationwide class of individuals in the United States whose personal identifiable information or financial information was exposed to unauthorized third parties as a result of the data breach, plus a Florida subclass.

Negrin sued for negligence, breach of contract and breach of fair dealing and seeks certification of the class action, damages, increased cybersecurity measures, fees, costs and a jury trial.

Was your data exposed in the Neopets hack? Let us know in the comments! 

The plaintiff is represented by Cody Alexander Bolce of Cole & Van Note and Daniel Srourian of Srourian Law Firm P.C. 

The Jumpstart Games Neopets class action lawsuit is Biankha Negrin et al., v. Jumpstart Games Inc., Case No. 2:23-cv-00089, in the U.S. District Court for the Central District of California. 

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