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A recent class action claims that Sprint debits consumer bank accounts regularly without written authorization or other authentication.
Plaintiff Catherine Hosino allegedly experienced this issue in June 2018 when Sprint debited her account for an automated recurring withdrawal of $1,3989.94. Hosino says she had insufficient funds for this massive charge.
Hosino claims that she was not a Sprint customer when the company debited her account and she had no reason to believe she owed any sort of outstanding balance on her Sprint account that was closed in November 2017.
“Based on banking records, it appears that Sprint had Plaintiff’s debit card information on file, and without written authorization, decided to attempt to automatically withdraw the entire balance through an EFT request with her banking institution without notice or authorization, written or otherwise,” the Sprint class action lawsuit claims.
Due to this unexpected transaction, Hosino submitted a fraud dispute with her bank and her account was frozen while the bank looked into the issue. The plaintiff disputes Sprint’s claims that she owes them money.
In her Sprint class action, Hosino argues that Sprint likely initiates similar transactions with other consumers despite not having consumer authorization.
“Such conduct is inherently deceptive in that it misrepresents to consumers the right to stop automatic withdrawals and results in Defendant continuing to automatically withdraw, and to potentially overdraft, Plaintiff and the Class’s accounts,” the Sprint class action lawsuit claims.
The Sprint class action lawsuit alleges that the cellular provider violates the federal Electronic Funds Transfer Act (EFTA) by failing to acquire consumer consent before making transfers.
The EFTA was passed in 1978 to adjust to the growing prevalence of electronic banking and ATM usage. The act aimed to provide banking customers with the same amount of confidence that they had with paper checks by requiring a notice of fees, clear disclosures, and clear authorizations of transactions.
In terms of authorizing transactions, the EFTA requires that a “preauthorized electronic fund transfer from a consumer’s account may be authorized by the consumer only in writing, and a copy of such authorization shall be provided to the consumer when made.” Sprint allegedly fails to comply with this requirement by failing to get a consumer’s written authorization to debit their account.
Hosino seeks to represent a Class of individuals for whom, within the past year, Sprint initiated recurring electronic funds transfers from a debit card account or bank account number without first providing a copy of written authorization. She estimates that there are at least hundreds of individuals included in the proposed Class.
The Sprint class action lawsuit seeks actual damages or statutory damages (whichever is greater), punitive damages, injunctive relief, interest, court costs, and attorneys’ fees.
Hosino and the proposed Class are represented by Todd M. Friedman, Adrian R. Bacon, and Thomas E. Wheeler of the Law Office of Todd M. Friedman PC.
The Sprint Unauthorized Charges Class Action Lawsuit is Hosino v. Sprint Solutions Inc., et al., Case No. 3:19-cv-03223-JSC, in the U.S. District Court for the Northern District of California.
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105 thoughts onSprint Class Action Says Funds Debited Without Consent
I need to be attached to this class action suit. I keep getting continuous charges of $500 every couple of days by Sprint. Please provide additional information
The Lead sales rep wrote my agreement in writing stating that would be my cost and plan and I went ahead with what she wrote. when I got the computer print out for the agreement, I started looking over it, but she said it was the same she wrote down,but when I got my 1st bill it was all different, The Plan, The Billing, her name is Guadalupe Rodriguez in Pasadena, California Sprint store. or where ever you see her DO NOT BELIEVE HER, she is a great liar and manipulator. And the store Manager also knows she LIED and did’nt do anything about, just had her go to another SPRINT store but don’t which one. keep on eye for her… GUADALUPE RODRIGUEZ..GUADALUPE RODRIGUEZ.
Add me
i too have just had this happen to me.. i am a store manager and i used my debit card to help pay an activation fee for a potential customer.. that customer i never saw again, and told him to “pay it forward”… he went into collections and now 7 months later after what was supposed to be a good deed and they took my entire paycheck, and i am a single father, living paycheck to paycheck, all my bills due, etc… 6 hours on hold while trying to run a store for them with a positive attitude, i was given quite the run around and hours later and many calls back, i have been told 3-5 business day wait escalation, and am hoping sprint comes through.. i will report back with result..
This is exactly what happened to me. My husband made monthly payments every month, in October of 2018 I contacted Spring because my bill went from $300 to over $1,000. The retro added a “broken phone fee” then added late fees for the retro add. They removed over $1,500 from my personal bank account while I was still with Sprint and in the process of disputing my bill! I made many complaints including the BBB in which I was refunded $300, however all the time and stress over this and the fact that we had to pay them still $1500 because they kept stating we owed it. I will NEVER go back to Sprint and I will tell everyone I know about this.
Sprint fraudulently took over 500 dollars from my account without my consent on on 12/23, Really right before Christmas… . We were out of lease for over a year and paid month to month. My bill actually went up over a hundred dollars after lease was up and devices were paid and they charged more monthly for them. They would not work with me to lower the bill or even upgrade to new phones for less as they said that was for new customers only. I owed ZERO dollars on my account as seen by the Zero owing on the paper statement I received from them… Paid in full… The lease was up I went to Verizon and got new phones and a lower monthly payment. We ported our numbers. Sprint sent to us the pre-labels to ship back the old phones we did. End of story right. Nope 3 months later after I am no longer a customer and the account is closed with them the fraudulently debited over 500 dollars from my account without my consent. I refuted with my bank as unauthorized. I will be contacting the Consumer Financial Protections Bureau as well as the Attorney General for my state. Add me to this CA suit. I
Took money out of my account when I didn’t authorize them to do so. I switched my service to a different provider about 2 months ago. I disputed the charges at that time so I haven’t been a sprint customer for months and all the sudden they take money out of my account.
how can i join? Sprint doesn’t have the right to hold on to any consumer financial information after they disconnected their service with them
Sprint took 1079.35 from my bank with no authorization they keep saying they are going to put it back and they haven’t it mess my payment up for my bills I don t know what to do
I authorized a one time amount and now they feel like they can pull whatever amount they want. I authorized them to pull 336 from my PREPAID debit card. They took whatever balance was on my card. For real, how did they know how much was on my card? The transaction should have never occurred if the amount I authorized wasn’t available. They took whatever they felt like taking. This has happened for the last several months.
Sprint is constantly trying to charge my credit cards without my consent. I only gave consent to charge the one time fee.