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Nylabone dog products are not “natural” as advertised by the manufacturer, according to a recent class action lawsuit.
Nylabone Corp. manufacturers numerous types of dog products including dental spray, dental chews, toothpaste, edible treats, and interactive treats such as chew toys which have edible treats inside.
Plaintiff Keith Scandore argues that these products are marketed and advertised as “natural” in order to appeal to “health-conscious consumers.”
However, the Nylabone class action lawsuit claims that these representations are false.
Instead, the products allegedly contain synthetic ingredients including the following: riboflavin; niacin; folic acid; citric acid; gelatin; ascorbic acid; zinc oxide; sorbitol; and more. These ingredients are produced synthetically, which Scandore argues makes the Nylabone products not natural.
“Discovering that the ingredients are not natural and are actually synthetic requires a scientific investigation and knowledge of chemistry beyond that of the average consumer,” the Nylabone class action argues.
“That is why, even though the ingredients listed above are identified on the back of the products’ packaging in the ingredients listed, the reasonable consumer would not understand – and is not, and should not be, expected to understand – that these ingredients are synthetic.”
Scandore argues that he and other consumers relied on Nylabone’s representations when purchasing the products. If they had known that the products were not natural, Scandore claims that they would not have purchased them or would have paid significantly less for them.
The Nylabone class action lawsuit claims that the manufacturer knew that customers would rely on the labeling of the dog products when purchasing. According to Scandore, Nylabone made deceptive and misleading statements about their products being “natural” in order to induce consumers to pay a premium price.
“Reasonable consumers, including Plaintiff and Class Members, value natural products for important reasons, including the belief that they are safer and healthier than alternative products that are not represented as natural,” the Nylabone class action lawsuit states.
These actions allegedly violate several federal and state consumer protection laws including the Magnuson-Moss Warranty Act.
Scandore seeks to represent a Class of consumers who purchased Nylabone dental solutions, edible treats, and interactive treats within the relevant statute of limitations. Scandore also seeks to represent a New York subclass.
The Nylabone class action lawsuit argues that Nylabone was unjustly enriched as a result of their deceptive marketing.
He seeks restitution and disgorgement of these “ill-gotten gains,” as well as compensatory damages, exemplary damages, statutory damages, punitive damages, interest, court costs, and attorneys’ fees.
Did you purchase Nylabone products believing that they were natural? Let us know in the comment section below.
Scandore and the proposed Class are represented by Jason P. Sultzer, Janine Pollack, and Jeremy Francis of The Sultzer Law Group PC; and Melissa S. Weiner and Joseph C. Bourne of Pearson Simon & Warshaw LLP.
The Nylabone Natural Class Action Lawsuit is Scandore v. Nylabone Corp., Case No. 1:20-cv-00254, in the U.S. District Court for the Eastern District of New York.
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674 thoughts onNylabone Class Action Says Dog Treats Aren’t Natural
First time I ever found mold was fairly recently. I did not know about any recall. Do we get refunded? My dogs love this product… please advise. Thank you
We have been purchasing Nubz for years and have noticed our dog having occasional GI issues. Just opened a new bag from Costco and there’s white fuzzy mold all over. Upon researching to see if there’s been a recall, I see these have been making dogs sick. I am wondering if that’s why our dog has been getting sick too.
I need to know if this product is refundable by the company? I have bought two bags as well as them being moldy.
I have been having same trouble as Lydia Papadopolos in above comments. Only I purchase from Amazon.
These killed my dog yesterday. He is 12 years old and had eaten these for some time. On Friday, I took him into the emergency vet for a distended abdomen. By Monday, he was in emergency surgery and had 2lbs of these completely undigested removed from his stomach. Less than 24 hours later, he had gone septic and was humanely euthanized. This dog was my best friend and my only family and we are pursing our own legal restitution against nylabone as the veterinary critical care specialist confirmed they are NOT DIGESTIBLE. My dog is dead now because of this company’s false advertising and I will find justice for my sweet sweet child.
I believe that is what caused my dog to have a blockage in his intestines. I had to let him go last Friday.😪
I purchased the nubz today, September 2, 2023 from the Costco in Coral springs, FL. I tried to buy them at the Pompano Beach store, but I was advised they had been recalled. Low and behold, I found them at the Coral springs store. I immediately advised an employee about the recall. He came to tell me that this was a new shipment. So I bought 3 bags. I opened one back and got three treats out. I tried to break them in half. It was impossible to do so. They were hard as rubber. I’m wondering I was misinformed at Costco and these were treats that were recalled and that’s why they are not up to par. I noticed that my dogs who adore these treats, did not eat them with the fervor that they used eat them with. I am praying that nothing happens to my angels.
I’ve been giving Nubz to my Australian shepherds for years. When they go on sale at Costco I purchase 20 or more bags every sale. I have come across mold on 1 or 2 bones in a bag. I would estimate that I found a problem bag about every 25 bags. Each time I contacted the manufacturer. They had me provide them a picture of the moldy bone, the bar code on the bag and the dates on the bag. They recommended that I throw the entire bag(s) of Nubz away and they sent me a new one or two. This continued over the past 2 years, the occasional moldy bag. At first I didn’t put too much concern into it because I figured “things happen”. Around April of 2023 I came across 2 more bags. I did what I’ve done in the past by calling the manufacturer and left a detailed message. This time nobody called me back. Costco had them on sale again in August 2023 but I couldn’t find them in the store. An employee said they had been recalled and I thought to myself “it’s about time they are doing something about this issue”. My 4 dogs love the Nubz. I would say it’s their favorite treat. Since the first time I found mold on a bone I’ve always inspected each bone before putting them into the treat jar and before handing them to each dog. I should have stopped giving them a while ago. Obviously I take responsibility for continuing to give them to my dogs but it really took Nubz a really long time to make the decision to pull them off the shelf.
They cost more then most of the treats but I thought they was natural and safe. Very discouraging. I hope my dog is ok!
I should also note that my pups did not eat all the whole treats after reading the package I took them away because they do not have their permanent teeth
I have a litter of pure bred German Shepards that I truly believe are very sick because of these treats ie. Diarra loss of appetite lethargic. I understand these are symptoms of dehydration how ever I am no stranger to ensuring that my companions are safe, happy, and above all healthy. After giving my pups these “treats” I have noticed their personality and whole demeanor have gone Mia. Something in those “treats” are poison. This isn’t the first time something like this has happened. I have also lost another companion years ago to Iams having arsenic in their food. Words cannot explain how wrong this is. You think your giving your family the best top brand and this is what you get…. to watch your loved ones suffer