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Samsung’s kitchen products that feature the “premium design” of a black stainless steel finish prematurely degrade and put consumers at risk of eating plastic, a nationwide class action lawsuit claims.
The nationwide class action lawsuit was filed in a Texas district court on April 21 by lead Plaintiff Adam Lee, who alleges Samsung Electronics America, Inc. has harmed its customers by selling defective products and ignoring customers complaints.
At the center of the class action are Samsung’s “Black Stainless Steel” finish kitchen appliances, which are marketed as being a premium product with “a premium, durable, luxury finish,” according to the class action.
However, the company conceals and omits that the finish is a thin plastic coating that is prone “to peel, chip, flake, and prematurely degrade through the ordinary use of the Black Stainless Steel Appliances,” the class action claims.
Lee says that in 2016 he bought a $450 Samsung microwave, a $1000 Samsung dishwasher, and $1,178.32 Samsung gas range – all with the black stainless steel finish and all with life expectancies of around 10 years.
Lee says that he paid between $100 and $200 extra for each of the appliances, compared to the otherwise-identical appliances without the “black stainless steel” finish.
After only a few years, Lee says that the finish on his oven started to peel, flake, and degrade.
“As a result, Plaintiff is concerned by both the severe deterioration in the aesthetic appeal of his Black Stainless Steel Appliances, and by the potential ingestion of flakes of the ‘black stainless steel’ finish,” the class action claims.
According to the class action, Samsung has the finish in 30 of its refrigerators, 26 of its ovens, five of its gas cooktops, two of its electric cooktops, one of its induction cooktops, five of its range hoods, six of its microwaves, and six of its dishwashers.
Lee says that when he confronted Samsung about the defect, he was told “in dismissive fashion” that it was not covered by warranty because the defect is “cosmetic.”
“Defendant would offer no repairs, replacements, or compensation of any kind.”
Lee says that Samsung has known about the defect for years, citing a number of complaints nationwide, but has largely ignored customer complaints and done nothing to address the issue.
“Despite notice of the defect in the Black Stainless Steel Appliances, and the reasonable expectations of consumers created by Defendant’s marketing of its Black Stainless Steel Appliances, Defendant engaged—and continues to engage—in a wrongful course of conduct,” the class action states.
Lee wants to represent anyone in the country who has bought a black stainless steel finished appliance from Samsung, and he also wants to represent a Texas subclass.
He is suing for fraudulent concealment, breach of warranty, and unjust enrichment, and is seeking certification of the Class, injunctive relief, legal fees, and a jury trial.
Samsung is also facing a class action lawsuit for the heat sensors in its electric and gas ovens. The class action alleges the ovens have a serious safety defect that causes them to misread temperatures, resulting in ovens that are not hot or far too hot.
Have you purchased a Samsung kitchen appliance with the black stainless steel finish? How has your appliance lasted? Let us know in the comments section!
Lee is represented by Aaron D. Radbil and Alexander D. Kruzyk of Greenwald Davidson Radbil PLLC.
The Samsung Black Stainless Steel Class Action Lawsuit is Adam Lee v. Samsung Electronics America Inc., Case No. 4:21-cv-01321, in the U.S. District Court for the Southern District of Texas.
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437 thoughts onSamsung’s Premium ‘Black Stainless Finish’ Flakes, Peels, and Degrades, Class Action Claims
Me acaba de pasar con mi refrigerador Samsung se descarapeló la puerta de abajo del congelador! Y eso q soy súper cuidadosa con él, está prácticamente nuevo y ya se descarapeló
We purchased the fridge, stove, microwave and dishwasher all 4 pieces look like garbage. My daughter ended up having a small flake of the coating in her eye after unloading the dishwasher. The piece that flake off can’t be good for anyone. I clean my kitchen appliances with a microfiber cloth and the more coating continues to come off. Samsung failed us in this situation.
We purchased our Samsung black stainless steel gas range in 2020 from Best Buy within a year it started to peel at the corners and at the edges around the glass windows of the oven door. I’m so disappointed and can’t believe this has happened. It looks horrible and cheap. I paid big money. I can’t get a refund, the warranty doesn’t cover it, I even purchased the extended geek squad warranty. I want a refund!
We purchased our Samsung black stainless steel gas range in 2020 from Best Buy within a year it started to peel at the corners and at the edges around the glass windows of the oven door. I’m so disappointed and can’t believe this has happened. It looks horrible and cheap. I paid big money. I can’t get a refund, the warranty doesn’t cover it, I even purchased the extended geek squad warranty. I want a refund!
I cannot believe a big company like Samsung sold this kind of Garbage. I bought in 2020 a gas range, hood dishwasher, microwave oven combo and refrigerator spent over 15,000.00 for these appliances . and they are flaking also the refrigerator filter holder is leaking almost flooded my whole kitchen. I only changed filters twice.they company should be a shamed of them selves. I need to get in on this suite. Help please
I have the same problem, range bought in 2018 and refrigerator bought in 2021 (I didn’t know!) Can I be added??
YES!! I did a full construction of my kitchen. I purchased all SAMSUNG appliances, refrigerator, stove, microwave and dishwasher…ALL of the peeling all over the place. My beautiful kitchen is ruined. It looks HORRIBLE. I walk around my kitchen periodically with my grayish FINGER NAIL POLISH touching it all up!!!! I contacted SAMSUNG not long after my purchase. They replaced top of oven. I’m told now it’s cosmetic and its not covered! Please HELP!
I bought my samsung black stainless steel stove end of 2020 and the coating is peeling off
I bought black stainless samsung appliances are refrigerator microwave stove and dishwasher in 2019. All the Appliance finishes on all the appliances are now peeling. It looks horrible
We purchased a whole kitchen of black stainless peeling. Besides my dishwasher is there anything that we can do? Timber?
I have the same problems with my Samsung oven