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A class action lawsuit has been filed against Tristar Products by consumers who claim that their Copper Chef cookware is defective.
Plaintiffs Marshall Slutsky and Glenn Graeves allege that Tristar Products market their Copper Chef cookware as having non-stick technology and their pans will never peel, scratch, or chip.
In addition, the plaintiffs say that because of these claims, Tristar states that their pans will last a lifetime.
The Tristar Products class action alleges that contrary to these claims, the products do not work as advertised.
A few days after Slutsky purchased two Copper Chef Pans at Walmart, he says he noticed that his pans began to deteriorate.
He claims that food began to stick to the pans after two days of use and the cookware surfaces began to change color, all the while claiming that he used the products in accordance with the instructions. Slutsky says he contacted the company and asked for a refund.
“Defendant claimed that Plaintiff Slutsky’s Copper Chef Pans were not defective; rather, Plaintiff Slutsky had failed to properly ‘season’ his pans, despite the fact Defendant’s instructions do not require ‘seasoning,’ and declined to refund Plaintiff Slutsky’s purchase price,” the Copper Chef class action lawsuit states.
Plaintiff Graeves found himself in a similar situation after purchasing three sets of Copper Chef pans from Amazon. After the pans began to deteriorate, he contacted Tristar Products by telephone and demanded warranty coverage for his products. The defendant reportedly claimed that the pans were not defective and stated that Graeves misused them.
“Simply put, Copper Chef Pans are unsuited for their intended purpose and do not live up to Defendant’s baseless marketing claims,” the Copper Chef class action lawsuit claims.
The Tristar class action lawsuit states that the company claims that its Copper Chef pans use “Cerami-Tech Non-Stick Technology” that means nothing will stick to the pan and which “provides instant food release and eliminates the need for added fats and oils.”
The plaintiffs state that contrary to the claims made on their website, the pans do not follow its various warranties, including that they last a lifetime, as they inevitably lose their non-stick functionality.
“Defendant knew, or should have known, that Copper Chef Pans are defective, unfit for their ordinary and intended purpose, and incapable of performing as warranted,” the plaintiffs allege.
In addition, the Tristar Products class action lawsuit states that the company concealed the fact that their products were defective and does not provide a refund from consumers when requested. The company claims that they do not provide a refund because their customers are not using the products according to the instructions.
The Copper Chef class action also states that Tristar Products continues to sell their non-stick pans throughout the United States at Walmart and online at Amazon while misrepresenting the performance of their products. This, the plaintiffs allege, is causing millions of dollars in damages.
The plaintiffs bring claims in violations of various states’ consumer fraud laws, breach of express and implied warranties, and violations of the Magnuson-Moss Warranty Act.
Potential Class Members include: “All persons and entities in the United States who purchased Copper Chef Pans.”
Did you purchase Copper Chef cookware only to find that the product does not live up to the warranties as claimed by Tristar Products? Leave a message in the comment section below.
The plaintiffs are represented by Daniel O. Herrera and Christopher P.T. Tourek of Cafferty Clobes Meriwether & Sprengel LLP.
The Tristar Products Copper Chef Class Action Lawsuit is Slutsky, et al. v. Tristar Products Inc., Case No. 1:19-cv-06043, in the U.S. District Court for the Northern District of Illinois.
UPDATE: The Copper Chef Products Class Action Lawsuit was dismissed on December 30, 2019. Top Class Actions will let our viewers know if any new class actions are filed.
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1,407 thoughts onCopper Chef Class Action Says Nonstick Pans Are Defective
I purchased the copper chef 10 piece set for my daughter for Xmas, and I cooked breakfast on them, and the food did stick, I hope the company gets what they deserve for false advertisement!!
I bought 2. Both have been thrown away. Never buy them again.
I was very disappointed with my cookwear, at first it’s great but nonsticking isn’t true at all. Wears quickly over couple cooking uses. Please add me
Purchased Copper Chef and did not work as advertised. Food stuck constantly and turned the pans black.
They are definitely NOT completely nonstick as they claim. I wash my pans all by hand and dry them thoroughly. They have special pan protectors between them when put away. I always have to use butter or oil to cook eggs a and even bacon will stick to them.
Non-stick? No way. I usually have to scrape off whatever it was that I was cooking. What a hassle!
I bought the cooper pan too, believing what it claimed. This is a fraud company. The pan started to stick after second use. I am glad that this company and their so called non stick pans is being exposed. Shame on the company. This is not the way to make money. People are not stupid
I have the set pictured. Used as directed and had sticking problems right from the start. Had to season them and use oil or butter every time I use them now.
The Dutch oven is another story. Used to make baked Mac and cheese. Never again put it in the oven. Took a lot of soaking, scrubbing, soaking, scrubbing, you get the idea. And seaason.
Only use it to boil pasta now.
Bought two frying pans and within the week niether frying pan was holding up to what the advertisement claimed “food would not stick” within days I realized the claim was false!
Bought 3 pans. Everything sticks. Only used maybe 2 weeks.