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A class action lawsuit claims that Sonos Inc. implemented a software update that caused its speaker controllers to fail so that customers had to purchase new ones.
The Sonos controllers class action lawsuit was filed by Matthew Steiner who says his Sonos CR100 controller failed in July 2018, at which point it stopped connecting to personal sound devices.
He said that many other customers’ controllers failed around the same time. He claims that this was an intentional move on the part of Sonos.
According to Steiner, the Sonos speakers controller screens displayed a message telling him to visit a Sonos website. Steiner says that he clicked on the link on the controller’s screen, which took him to a Sonos website telling him that the device would no longer be supported in future updates.
The Sonos class action lawsuit says the device failure of many customers’ controllers was caused by code that Sonos wrote and installed on customers’ devices specifically to cause the controllers to fail in July 2018.
Steiner asserts that Sonos did this to encourage customers to buy newer Sonos products, especially higher priced items.
The Sonos class action lawsuit says that Steiner was financially injured by the company’s conduct. Allegedly, Steiner and other customers would not have purchased the controllers had they known that they would fail as they did.
Steiner notes that price and features are important to customers who purchase products, and customers rely on these features continuing to work as advertised.
Steiner says that he and other customers did not have a way of knowing that their controllers would fail spontaneously, and had to rely on Sonos’ representations that the products were reliable.
The Sonos speakers defect class action lawsuit argues that Sonos should be held liable for consumer injury as well as held liable for false advertising, marketing, and representations.
Steiner seeks damages for himself and all other similarly affected consumers to compensate for their alleged financial injury caused by Sonos.
Steiner is represented by Todd M. Friedman, Adrian R. Bacon, and Kelsey L. Kuberka of the Law Offices of Todd M. Friedman PC.
The Sonos Speaker Controller Failure Class Action Lawsuit is Matthew Steiner v. Sonos Inc., et al., Case No. 2:19-cv-06289, in the U.S. District Court for the Central District of California.
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35 thoughts onSonos Class Action Says Speaker Controllers Fail
I have eight Sonos systems and for years they have not been connecting properly or connecting at all. The 5 units have been the worst. But even the 1’s get dropped from the system all the time. Resetting up is a mess and time consuming. They force software upgrades that fail to work. They force shutting down my home WIFI and rebooting with no benefit. Support is not readily available or much help.
I want to be part of the lawsuit and am not sure where to sign up.
I am in the same boat. Several sonos 1 speakers that have not worked properly or at all for a long time. Total waste of money. If you got any more info on law suit please send to me. Helenenajar@gmail.com
I’m in the same situation!!
how can i be added to the law suit
Somos speaker using Alexa always go off randomly even when no one is talking
Please add me.
Add me
5 yrs old and they want me to replace?
Please add me too, I have spent thousands for a system that fails more than anything else, unbelievable and complete reckless!
In France, we do not have class action, I’d like to be added to this class action.
How can a speaker can be obsolete by adding new musical services?!?!
I would like to join this lawsuit also. I bought 5 speakers and all that it takes to make the system work in good faith and now half of them are “obselete”
I am absolutely livid
I sued Sonos on my own because I was unaware of this lawsuit. Do you think I should accept their $2000 settlement – or should I wait to see if you all get more?
Add me please. I have purchased 13 sonos products and half do not work now.