Sonos Class Action Says Speaker Controllers Fail

A class action lawsuit claims that Sonos Inc. implemented a software update that caused its speaker controllers to fail so that customers had to purchase new ones.

The Sonos controllers class action lawsuit was filed by Matthew Steiner who says his Sonos CR100 controller failed in July 2018, at which point it stopped connecting to personal sound devices.

He said that many other customers’ controllers failed around the same time. He claims that this was an intentional move on the part of Sonos.

According to Steiner, the Sonos speakers controller screens displayed a message telling him to visit a Sonos website. Steiner says that he clicked on the link on the controller’s screen, which took him to a Sonos website telling him that the device would no longer be supported in future updates.

The Sonos class action lawsuit says the device failure of many customers’ controllers was caused by code that Sonos wrote and installed on customers’ devices specifically to cause the controllers to fail in July 2018. 

Steiner asserts that Sonos did this to encourage customers to buy newer Sonos products, especially higher priced items.

The Sonos class action lawsuit says that Steiner was financially injured by the company’s conduct. Allegedly, Steiner and other customers would not have purchased the controllers had they known that they would fail as they did.

Steiner notes that price and features are important to customers who purchase products, and customers rely on these features continuing to work as advertised.

Steiner says that he and other customers did not have a way of knowing that their controllers would fail spontaneously, and had to rely on Sonos’ representations that the products were reliable.

The Sonos speakers defect class action lawsuit argues that Sonos should be held liable for consumer injury as well as held liable for false advertising, marketing, and representations.

Steiner seeks damages for himself and all other similarly affected consumers to compensate for their alleged financial injury caused by Sonos.

Steiner is represented by Todd M. Friedman, Adrian R. Bacon, and Kelsey L. Kuberka of the Law Offices of Todd M. Friedman PC. 

The Sonos Speaker Controller Failure Class Action Lawsuit is Matthew Steiner v. Sonos Inc., et al., Case No. 2:19-cv-06289, in the U.S. District Court for the Central District of California.

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