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A class action lawsuit claims that the infotainment display screens in 2017 to 2019 Honda CR-V vehicles possess a defect that cause them to malfunction and become inoperable.
The Honda display screen class action lawsuit was filed by Tony Woo, Daniel Rifkin, and Douglas P. Schwert who say they all purchased Honda vehicles equipped with a defective display system.
The drivers allege that they did not become aware of the defect until after they purchased the vehicle. The plaintiffs say they tried to get the defect repaired, but Honda did not offer a repair, saying the problem was out of scope of the vehicles’ warranty.
The Honda display screen class action lawsuit claims that the display screen defect affects CR-V model years 2017 through 2019 of the EX, EX-L, and Touring vehicles. Allegedly, the display controls many important functions of the vehicle, including safety features, information, communication, and entertainment features.
The display screen is reportedly considered standard equipment in the 2017 through 2019 vehicles. The drivers say that the display screens possess a common defect that causes them to malfunction in a number of ways. Allegedly, the defective screens freeze, or go into full bright mode during night time.
The Honda class action lawsuit says these problems pose a possible danger to drivers and passengers because they can cause distraction. Allegedly, when the screen malfunctions, it can call drivers’ attention from the road and to the screen, which can lead to drivers getting in collisions.
The Honda display screen defect class action lawsuit says Honda knew of the defect in the screens since at least 2018, but has not disclosed the issue to customers. Allegedly, the company shared knowledge of the defect with car dealers’ service departments and not the sales departments. Dealers were reportedly instructed not to inform prospective customers of the defect.
To further support the claim that Honda was aware of the defect, the Honda infotainment system class action lawsuit says that many customers have complained to the company about the problem. Allegedly, Honda is well aware of these complaints.
The drivers claim that Honda does not repair the displays screen defect within the warranty, and does not successfully repair the defect when asked to do so. Allegedly, this causes drivers financial injury and requires them to spend significant time to repair the defect.
The drivers seek damages on behalf of themselves and all similarly affected customers, saying that had they known that the vehicles have a defective display screen, they would not have purchased the vehicles, or would not have paid as much as they did for them.
Have you had problems with the infotainment display screen in your Honda vehicle? Let us know in the comments below.
The Honda vehicle owners are represented by Trinette G. Kent of Lemberg Law LLC.
The Honda Display Screen Defect Class Action Lawsuit is Tony Woo, et al. v. American Honda Motor Co. Inc., Case No. 4:19-cv-07042, in the U.S. District Court for the Northern District of California.
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160 thoughts onHonda Class Action Says Infotainment Display Malfunctions
The infotainment display screen on my 2018 CR-V EX-L has now gone completely out! I took it to the dealership when it started going crazy flipping between screens, beeping, and began having red and blue lines appear in random places on the screen without any notice or way to stop it. I was charged for the “inspection” and told they “updated” the system but if it happened any more it would have to be replaced and of course not covered under the extended warranty I purchased. It has now gone completely out! A Software Update is needed message appears on the screen with options how to complete it. I returned to the dealership and was told the whole system is fried and has to be replaced at the cost of $2400.
2020 CR-V just out of warranty. Radio does not maintain FM Source and keeps switching to Podcast. Infotainment system intermittently flashes Brightness then display goes dark. Display comes back if I stop and restart car. Unacceptable since I travel and use Android Auto for directions. Dealer says they have no knowledge of this issue and want to charge me to replace system since my warranty is expired. This is my 2nd Honda and the 2nd with issues that Honda does not acknowledge. Next car will NOT be a Honda.
2019 honda crv, have the described problem but the dealer said they never heard about it, still does it. should i try another appointment for the known reset
June 20, 2023 Infotainment screen on our 2019 CRV EXL went completely crazy. Kept displaying text and graphics about connecting a phone, making noises unaffected by the volume control, etc. Finally stopped after about 15 minutes, and hasn’t reoccurred… Yet.