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Whirlpool Corporation has been hit with a class action lawsuit claiming that the company’s “AquaLift Self-Cleaning Technology” does not self-clean ovens as advertised.
Plaintiff Deanna McEachern says that in April 2015 she bought a KitchenAid AquaLift Oven manufactured by Whirlpool at a retail store in Michigan. Also, one year later, she purchased a Maytag AquaLift Oven manufactured by Whirlpool for her rental property.
The plaintiff claims that she attempted to use the AquaLift feature on the KitchenAid Oven, but it did not clean the oven and she was forced to clean the oven manually.
McEachern alleges that she contacted Whirlpool to let the company know that the AquaLift feature did not work on her oven. The plaintiff notes that she was told by a customer service representative that “that’s how it works.”
The Whirlpool class action lawsuit argues that an appliance repairman came to the plaintiff’s home to service other appliances, she was told that AquaLift does not work to clean the oven.
“At all times since her purchase of the KitchenAid AquaLift Oven, Plaintiff’s Oven has not performed as advertised and has not ‘self-cleaned’ her Oven, thereby causing her damages. Plaintiff’s Maytag AquaLift Oven, as with every AquaLift Oven, suffers from the same ‘cleaning’ limitations as described more fully throughout this Complaint,” the Whirlpool class action lawsuit states.
The plaintiff says that Whirlpool advertises and markets its AquaLift technology as a main feature that sets it apart from competitors.
Whirlpool sells AquaLift as “‘oven cleaning redefined,’ ‘innovation nearly 50 years in the making,’ and a ‘first-of-its kind cleaning solution that is activated with heat and water to release tough baked-on soils from the oven interior in less than 1 hour’,” according to the Whirlpool class action lawsuit.
The plaintiff claims that Whirlpool has a separate page on its website to show off the AquaLift technology and even shows a video demonstration of the supposed superiority of AquaLift.
In addition, the Whirlpool class action lawsuit states that the company provides a “Quick Reference Guide” which states that, “[h]eavily soiled ovens may require a second cleaning cycle.”
“While this language implies that AquaLift, if at least used multiple times, will remove heavy soil from all parts of the Oven cavity, Whirlpool fails to mention that AquaLift cannot clean the Oven walls and the Oven door,” the plaintiff claims.
Also, the plaintiff states that Whirlpool advertises that AquaLift can be used “frequently to clean tough baked-on soils.”
The Whirlpool class action lawsuit alleges that “Whirlpool’s entire advertising campaign for AquaLift- a key product feature- is false, deceptive, and misleading to reasonable consumers, including in Michigan, because, contrary to Whirlpool’s representations, AquaLift does not ‘self-clean’ the interior of the Ovens and, instead, requires consumers to manually clean their Ovens with cleaning products – defeating the purpose of a ‘self-cleaning’ oven.”
McEachern states that there are numerous complaints about the AquaLift system online by consumers who claim that the cleaning technology doesn’t work as advertised.
Proposed Class Members include: “All persons who purchased a Whirlpool, Maytag, KitchenAid, or Jenn-Air oven equipped with AquaLift in the state of Michigan.”
Did you purchase a Whirlpool manufactured oven with AquaLift Technology? Leave a message in the comments section below.
The plaintiff is represented by E. Powell Miller and Sharon S. Almonrode of The Miller Law Firm PC, Samuel H. Rudman, Mark S. Reich, Stuart A. Davidson, Christopher C. Gold, and Bradley Beall of Robbins Geller Rudman & Dowd.
The Whirlpool AquaLift Oven Class Action Lawsuit is McEachern v. Whirlpool Corporation, Case No.2:19-cv-13084, in the U.S. District Court for the Eastern District of Michigan.
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536 thoughts onWhirlpool Class Action Says AquaLift Oven is Defective
I live in KY I also purchased a whirlpool oven with the Aqualift system…does not work. So disappointed since I do not use chemicals to health issues..
I would like info on any class actions lawsuits re the Jenn-Aire Aqua Lift oven cleaning system which is a scam. I live in Indiana but purchased it in Illinois.
I have a Mayrag gas stove with aqualift self cleaning. Just as everyone else stated it doesn’t self clean. I will not buy any appliances from whirlpool or Maytag again.
I’m aware that this site is American, I’m from Canada and having the same issues as everyone else. I’ve been trying to deal with Whirlpool over the last few months and all they tell me is that the technology developed is working as it is suppose to.
I purchased my range in July 2024 and it’s been an on-going battle. I too am a senior and thought I was getting something that would make my life easier – instead, I have to live with a dirty oven because I am not able to get into it to clean.
I just learned there was a class action suit started but that the class action will no longer be pursued. I haven’t been able to find out why yet. This took place in with the Ontario Superior Court of Justice.
I’m looking for some help to get Whirlpool to come and get their range and return my money.
If anyone can help me, I would greatly appreciate it.
I have a jennair range that has this aqualift “self clean”. It does not work as advertised. What’s worse is they tell you that you can not use oven cleaner in this oven or risk damage to the interior. So I’m stuck with a dirty oven that I paid almost 4k for.
Aqua lift has not worked well since day one, the walls, top and doors do not come clean.
I have purchased a Whirlpool Aqualift stove, I am 83 years old and it’s notI possible to clean this oven. What a waste of money, I am so disappointed in this stove. I really thought this would make my life easier, but it as not and now I have total distrust in this company, and being a low income senior I cannot afford a new stove.
Our Maytag Aqualift stove is currently unplugged and on its way out after 7 years of underperforming. Unrelated to the joke of the Aqualift feature, the oven was consistently inconsistent and did not brown well, neither convection on conventional. The burners on top had no low setting even when on low. Paint peeled off from the control panel. It was a lot of disappointing.
I am 64 and purchased this as a self-cleaning oven. It is almost impossible or me to get on my hands and knees to clean it
I would love to be part of this class action suit– how do I get involved in it?
As everyone above has stated, the Whirlpool Aqua lift system is a joke. In general, Whirlpool products are not worth the money. We have had many problems with their appliances which are not even 5 years old. I am having another issue with the fridge as of this writing. Definitely invest in the warranty if you buy Whirlpool appliances. Unfortunately, our kitchen didn’t fit many other appliance names due to the narrow dimension where the fridge would go. We have had service to replace one of the french doors which would have cost $1,500 just for the door. Thankfully, we had a warranty on the fridge but we didn’t have one on the oven which has now had two heating elements replaced as well as the wiring in the back charred. I can honestly say, we will never purchase a Whirlpool or any of it’s affiliates (Maytag) again!