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Consumers are still finding themselves disappointed with the performance of their LG refrigerators due to an alleged cooling defect.
The refrigerators in question are reportedly equipped with a linear compressor which is responsible for the cooling of the appliance. These components cool refrigerators by cooling refrigerant gas which in turn increases pressure and temperature until the refrigerant gas turns into a liquid. Once the refrigerant is converted into a liquid, it is passed through coils where it absorbs heat from the fridge – creating a cool environment.
A defect with the LG refrigerator linear compressor reportedly causes the appliances to fail. This allegedly causes food within the refrigerator to spoil. In some cases, the affected refrigerators allegedly fail within a few years of purchasing the appliances despite LG representations that their refrigerators can last up to 20 years.
Consumers claim that the issue is causing their refrigerators to fail and that LG’s response has been lackluster. One consumer wrote a review on Consumer Affairs, claiming that the experienced repairman was unsure that repairs as drastic as rewiring the whole fridge would fix the issue. This was reportedly after the consumer was forced to pay for a part that did not work with the model as well as repair labor.
One customer asked, “How long before LG is proactive with correcting the problem, and at what cost to us in terms of no cold storage?”
Although one settlement has been reached regarding another LG refrigerator cooling defect, consumer dissatisfaction has prompted new legal action against the appliance maker.
In April 2019, several plaintiffs filed a class action lawsuit against LG. The consumers argue that LG did not disclose that their appliances were prone to defects and instead portrayed their refrigerators as effective and capable of lasting up to 20 years.
“Although refrigerators last 13 years on average, the LG Refrigerators have been failing en masse within 36 months,” the LG refrigerator class action lawsuit claims.
Purchasers allegedly rely on LG representations when shopping for appliances. The plaintiffs argue that they would not have purchased LG refrigerators or paid what they did if they had known about the issues that allegedly cause failure of the appliance.
According to the class action lawsuit, the consumers demand that LG takes steps to “cure the defect and ensure the accuracy of its representations about its refrigerators.”
Despite consumer outrage about LG refrigerators and cooling issues, LG reportedly stands by their products and maintains that they will repair any appliance under warranty.
“At LG, customer satisfaction is paramount. LG home appliances are enjoyed by millions of Americans every day, and we’re proud that our products are recognized by industry experts for their reliability and that LG has been awarded more JD Power Awards for customer satisfaction than any other appliance manufacturer,” an LG spokesperson told Digital Trends.
The LG Refrigerator Compressor Defect Class Action Lawsuit is Case No. 8:19-cv-00610, in the U.S. District Court for the Central District of California.
Join a Free LG Refrigerator Class Action Lawsuit Investigation
If you owned an LG or Kenmore-branded LG refrigerator that you purchased after Jan. 29, 2014 and it failed prematurely, you may qualify to join this LG refrigerator class action lawsuit investigation.
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131 thoughts onLG Refrigerators Still Plagued With Cooling Problems
My company bought an LG refrigerator 5 years ago. Shortly after that I purchased one for my home. Last month the one at work stopped working and the technician said it wasn’t worth repairing. The one I bought stopped cooling two days ago. Circuit board blinking 6 times. Same deal. These refrigerators are LEMONS. I read on several blogs that another major problem for LG is a shortage of LG authorized technicians. Poor product, poor service, lack of accountability? What more do you need to know about a company to know it is poison?
My Kenmore is an LG unit. Model numbers 795.XXXXX are LGs re-branded as Kenmore. Purchased October 16, 2015. Failed yesterday January 25, 2020. 4 years & 3 months. Large pool of water under unit and ice-maker ice had melted and drained out. Everything in freezer thawed. Upper refrigerator not cooling either. All lights, fans, displays, etc. work. Compressor runs but makes the “failed LG compressor noise.” $119 for service technician to come out in three days to give “official” diagnostic. Will report on that service call…
I bought my LG refrigerator only a little over a year ago and yesterday it suddenly stopped working. Very very disappointing!
Yes I too had a lg refrigerator that just stopped working after three years. Nothing would work.
My LG refrigerator now completely stopped cooling and freezing after roughly 2 years of intermittent cooling and partial freezing. I purchased this product on3/30/2015 , expecting many years of service. I will not buy any more LG products. Now I must dispose of what appears to be a new appliance. Very disappointed ?
Omg!!! Mine just stopped cooling after 11 months!!! Seriously irritated!! During COVIID and all this food wasted!!!!!
My LG REFRIGERATOR COOLING ISSUES STARTED FOUR YEARS TWO MONTHS AFTER PURCHASE .I TRIED THEIR SMART DIAGNOSTIC .THERE SUMMARY NO COMPRESSOR PROBLEM
Our refrigerator fail after 7 years. Contacted LG they offered to supply a new compressor IF we paid $140 service call to determine it was faulty compressor. IF it was compressor we would have to pay $350-$400 labor to replace. We were lucky and didn’t lose our food. After a lot of Pro and Con decisions we decided to join the lawsuit and BOUGHT A GE because too many people had the same repairs over and over. WE avoided that “Merry GO Round! WE WON”T BUY ANYMORE LG PRODUCTS!
I e had repairs made on 4 different occasions. Still having issues.
Mine will be 4 yrs old in a week and its stopped cooling and freezing.
Mine LG french door fridge freezer just stopped working. Less than 2 years.
Mine LG stopped first 6 months
Mine too.
I just bought mine in October or November of last year. First the ice maker stopped producing.
Now the freezer on the bottom is not working. This is ridiculous. I can’t afford another one. I went through a lot to get this one.
My LG refrigerator is not cooling like it used to.
Have cooling issues