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This settlement is closed!
Please see what other class action settlements you might qualify to claim cash from in our Open Settlements directory!
A settlement has been reached in a class action lawsuit alleging WEN hair products caused some users to suffer hair loss, hair damage or scalp irritation.
If you purchased and/or used WEN hair care products, you may be entitled to compensation from the class action settlement.
Hundreds of plaintiffs have filed class action lawsuits against the manufacturers of WEN after they allegedly suffered hair loss and/or scalp injuries after using the hair care products.
One of the first WEN class action lawsuits was filed by plaintiff Amy Friedman of Florida. She says that she purchased a WEN Cleansing Conditioner product and began losing significant amounts of hair within two weeks of using the product.
Friedman says she relied on claims suggesting that “WEN is gentle enough to use every day” and that “WEN isn’t like an ordinary shampoo so you want to use more of it, not less.”
According to the WEN class action lawsuit, the defendants knew that the products suffered from a serious design defect but failed to warn consumers that WEN hair care products could cause significant hair loss.
In July 2016, the U.S. Food and Drug Administration launched an investigation into the WEN hair care products after it received a number of reports from consumers about the products.
In December 2015, the parties began mediation in order to resolve the WEN class action lawsuits.
Defendants Guthy-Renker LLC and WEN by Chaz Dean Inc. deny the allegations but have agreed to a class action settlement in order to avoid the cost and risk of trial. They have agreed to pay more than $26 million to settle the WEN hair care class action lawsuit.
The WEN class action settlement was preliminarily approved on Oct. 28, 2016.
If you would like to opt out of or object to the WEN class action settlement, you must do so no later than Feb. 10, 2017.
Who’s Eligible
Class Members of the WEN hair care settlement include consumers who purchased for personal or home use at least one of the following WEN products between Nov. 1, 2007 and Sept. 19, 2016:
• Cleansing Conditioner
• Re-Moist Mask
• Treatment Mist Duo
• Treatment Oil
• SIXTHIRTEEN Ultra Nourishing Cleansing Treatment
• Re-Moist Intenstive Hair Treatment
• Styling Crème
• Anti-Frizz Styling Crème
• Nourishing Mousse
• Volumizing Treatment Spray
• Replenishing Treatment Mist
• Defining Paste
• Straightening Smoothing Gloss
• Smoothing Glossing Serum
• Glossing Shine Serum
• Finishing Treatment Crème
• Volumizing Root Lift
• Texturizing Spray
• Detangling Treatment Spray
• Men Control Texture
• Men Hair and Body Oil
• Bath Body and Hair Oil
• Texture Balm
Potential Award
Up to $20,000.
Tier 1: Class Members can file a claim for a one-time payment of $25 for claims of personal injury after using WEN or alleged false statements regarding WEN.
Tier 2: Class Members with Documented Adverse Reaction Claims for personal injuries such as hair loss, hair damage, scalp irritation and emotional distress may submit a claim for up to $20,000.
NOTE: Payments may be reduced on a pro rata basis depending on the total number of valid claims filed.
Proof of Purchase
Class Members who submit a Tier 2 claim must provide evidence supporting their damage to hair and/or scalp; duration of physical injury; emotional damage; out-of-pocket expenses and/or medical history. The following forms of evidence will be accepted by the Settlement Administrator in support of a Tier 2 claim:
• Before and after photographs showing damage to your hair and/or scalp
• Video testimony by the Class Member describing the claimed injury
• Medical records, doctors’ notes, test results and/or a statement from a licensed medical professional about the hair loss or scalp damage
• Written or video statement from the Class Member’s hair stylist about the amount of hair loss suffered
• Written or video statements from other witnesses who can testify about the damage to the Class Member’s hair and/or scalp and the effect it had on the Class Member.
- Proof of purchase is not required to submit a Tier 1 claim. However, Class Members must declare under the penalty of perjury that all the information provided in the Claim Form is true and correct.
Claim Form
Claim Form Deadline
4/28/2017
Case Name
Friedman, et al. v. Guthy-Renker, et al., Case No. 2:14-cv-06009-ODW, in the U.S. District Court for the Central District of California
Final Hearing
6/5/2017
UPDATE: The Wen class action settlement final hearing was continued until July 24, 2017. We appreciate your ongoing patience. Top Class Actions will continue to provide updates as we learn more.
UPDATE 2: The Wen class action settlement was granted final approval on August 21, 2017. Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
UPDATE 3: On September 14th, 2017, an appeal to the Wen class action settlement was filed. Claims will not be paid until all appeals are exhausted. We appreciate your ongoing patience. Top Class Actions will continue to provide updates as we learn more.
UPDATE 4: As of December 29, 2017, all appeals to the Wen class action settlement have been dismissed. It is not known at this time how quickly claims will be paid. Top Class Actions will continue to provide updates as we learn more.
UPDATE 5: The settlement website has been updated stating Tier 1 payments will take place by January 12, 2018 and Tier 2 payments will take place by March 9, 2018. Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
UPDATE 6: On Jan. 16, 2018, Tier 1 Class Members who filed a valid claim for the WEN Hair Care class action settlement started receiving checks in the mail worth $25. Congratulations to all of our Top Class Actions viewers who filed a claim and got PAID!
Settlement Website
www.WENClassSettlement.com
Claims Administrator
WEN Settlement Administrator
c/o Dahl Administration
P.O. Box 3614
Minneapolis, MN 55403-0614
1-888-247-5266
info@WENClassSettlement.com
Class Counsel
Janet Varnell
Brian Warwick
VARNELL & WARWICK PA
William Anderson
CUNEO GILBERT & LADUCA LLP
Neville Johnson
JOHNSON & JOHNSON
Defense Counsel
Counsel for Guthy-Renker LLC:
Dina M. Cox
Janelle P. Kilies
LEWIS WAGNER LLP
Counsel for WEN by Chaz Dean Inc.:
Barry R. Schirm
Michael B. Giaquinto
HAWKINS PARNELL THACKSTON & YOUNG LLP
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944 thoughts onWEN Hair Care Products Class Action Settlement
I used this product for quote some time and I loved it (smelled great and my hair felt slick and looked shiny) until I noticed that my hair became thinner and thinner, began falling out and even left a bald spot on my head. It was so bad that I went to my doctor to find out if I had a medical issue. She took tons of labs and everything came back normal. Also, my hairdresser even made a comment to me about it and told me to stop using whatever products I was using. I I had contacted the company at that time and the girl I spoke to notated my complaint and only agreed to credit any unopened products. I was NEVER advised that this lawsuit even existed. I think that is very wrong. I have emails of my orders and even searched my emails through 2015, which is when I stopped using the product. I was not notified ever! To date I still have a bald spot because of Wen products. Why was I not notified of this lawsuit?
I have not received my payment check neither when are we going to have a follow up discussed about this, now my hair has lost three quarters worth! Help!
I never received my check. even received an email back in 2017 that I needed to file a claim with a claimant number. did that and still no check. website does not work.
I was in this lawsuit and never received anything. Who do I contact my hair loss was horrible this was reported in 2015-2016. Wen nor atty. Contacted me will someone let me know what to do
I never received anything about a lawsuit or any steps I would have to take to make a claim. Will there be another action lawsuit against Wen? Not only did lose hair but I also had bad sores on my scalp and I believe that they left scars on my scalp.
I signed up for the lawsuit but you told me that you couldnt find me in the USA. I have found a bill from the USA…you said if ever find one to reach out.
I had subscription to wen services. Used it religiously for years until about a year ago. Noticed my hair thinking at temples and all over. My hair is normally thick coarse and curly. Now my hair is thin and broken in the back and sides at about the ear level. Can I file a claim?
OMG!!! My name is Mary Bialobryski and i am writing now because I did not know about any of this stuff with WEN I have been using for 5 years atleast..I ordered online and at Mana foods on maui and now i am getting seriously Bald:( What can I do now? Is there another group action suit for wen developing? I still have 1/2 of a bottle in my bathroom of the wen that i dare not use another drop of of it after reading about everything on google. My hair is coming out in handfuls..I am getting really upset and want to sue.. I use to have really gorgeous long hair but not anymore. Please tell me what can be done about this. thanks. Maybe another it is time for another group action..please help..this is really NOT FUNNY :(
I contacted wen about the shampoo I have been using it for 2 years I had long beautiful hair now my hair has fallen out and thin i am so sick i contacted when in regard s and no response or call back from them what can i do
Have you taken the product off the market? I used wen after my sister gave me a large supply, and began noticing hir thinning at the hair line. You should have a recall!
I am now just hearing about this lawsuit and did not receive notification whatsoever… I had a subscription and purchased Wen products through their website for about a year and a half and stopped because i noticed some thinning on my hairline area. I’ve even had an issue with their customer representative because I had to cancel my membership at least 4 times (3 via phone) before they stopped charging my card.
So did I. My hair is a mess. It’s thinned at hairline and broken
I only received one email about the settlement. In previous years I had hear about the lawsuit, noticed significant thinning and head been told my hair was thin, I’ve NEVER been told I have thin hair, So I had contacted WEN about the investigation and I was assured I had nothing to worry about and their products are completely safe, so I placed my order. And continued to purchase the products. Also, at different times, other people were paying for the WEN product for myself and they were NEVER notified about the lawsuit…. So now, I feel unjustified and humiliated for what I’ve gone through.