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This settlement is closed!
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A settlement has been reached in a class action lawsuit alleging WEN hair products caused some users to suffer hair loss, hair damage or scalp irritation.
If you purchased and/or used WEN hair care products, you may be entitled to compensation from the class action settlement.
Hundreds of plaintiffs have filed class action lawsuits against the manufacturers of WEN after they allegedly suffered hair loss and/or scalp injuries after using the hair care products.
One of the first WEN class action lawsuits was filed by plaintiff Amy Friedman of Florida. She says that she purchased a WEN Cleansing Conditioner product and began losing significant amounts of hair within two weeks of using the product.
Friedman says she relied on claims suggesting that “WEN is gentle enough to use every day” and that “WEN isn’t like an ordinary shampoo so you want to use more of it, not less.”
According to the WEN class action lawsuit, the defendants knew that the products suffered from a serious design defect but failed to warn consumers that WEN hair care products could cause significant hair loss.
In July 2016, the U.S. Food and Drug Administration launched an investigation into the WEN hair care products after it received a number of reports from consumers about the products.
In December 2015, the parties began mediation in order to resolve the WEN class action lawsuits.
Defendants Guthy-Renker LLC and WEN by Chaz Dean Inc. deny the allegations but have agreed to a class action settlement in order to avoid the cost and risk of trial. They have agreed to pay more than $26 million to settle the WEN hair care class action lawsuit.
The WEN class action settlement was preliminarily approved on Oct. 28, 2016.
If you would like to opt out of or object to the WEN class action settlement, you must do so no later than Feb. 10, 2017.
Who’s Eligible
Class Members of the WEN hair care settlement include consumers who purchased for personal or home use at least one of the following WEN products between Nov. 1, 2007 and Sept. 19, 2016:
• Cleansing Conditioner
• Re-Moist Mask
• Treatment Mist Duo
• Treatment Oil
• SIXTHIRTEEN Ultra Nourishing Cleansing Treatment
• Re-Moist Intenstive Hair Treatment
• Styling Crème
• Anti-Frizz Styling Crème
• Nourishing Mousse
• Volumizing Treatment Spray
• Replenishing Treatment Mist
• Defining Paste
• Straightening Smoothing Gloss
• Smoothing Glossing Serum
• Glossing Shine Serum
• Finishing Treatment Crème
• Volumizing Root Lift
• Texturizing Spray
• Detangling Treatment Spray
• Men Control Texture
• Men Hair and Body Oil
• Bath Body and Hair Oil
• Texture Balm
Potential Award
Up to $20,000.
Tier 1: Class Members can file a claim for a one-time payment of $25 for claims of personal injury after using WEN or alleged false statements regarding WEN.
Tier 2: Class Members with Documented Adverse Reaction Claims for personal injuries such as hair loss, hair damage, scalp irritation and emotional distress may submit a claim for up to $20,000.
NOTE: Payments may be reduced on a pro rata basis depending on the total number of valid claims filed.
Proof of Purchase
Class Members who submit a Tier 2 claim must provide evidence supporting their damage to hair and/or scalp; duration of physical injury; emotional damage; out-of-pocket expenses and/or medical history. The following forms of evidence will be accepted by the Settlement Administrator in support of a Tier 2 claim:
• Before and after photographs showing damage to your hair and/or scalp
• Video testimony by the Class Member describing the claimed injury
• Medical records, doctors’ notes, test results and/or a statement from a licensed medical professional about the hair loss or scalp damage
• Written or video statement from the Class Member’s hair stylist about the amount of hair loss suffered
• Written or video statements from other witnesses who can testify about the damage to the Class Member’s hair and/or scalp and the effect it had on the Class Member.
- Proof of purchase is not required to submit a Tier 1 claim. However, Class Members must declare under the penalty of perjury that all the information provided in the Claim Form is true and correct.
Claim Form
Claim Form Deadline
4/28/2017
Case Name
Friedman, et al. v. Guthy-Renker, et al., Case No. 2:14-cv-06009-ODW, in the U.S. District Court for the Central District of California
Final Hearing
6/5/2017
UPDATE: The Wen class action settlement final hearing was continued until July 24, 2017. We appreciate your ongoing patience. Top Class Actions will continue to provide updates as we learn more.
UPDATE 2: The Wen class action settlement was granted final approval on August 21, 2017. Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
UPDATE 3: On September 14th, 2017, an appeal to the Wen class action settlement was filed. Claims will not be paid until all appeals are exhausted. We appreciate your ongoing patience. Top Class Actions will continue to provide updates as we learn more.
UPDATE 4: As of December 29, 2017, all appeals to the Wen class action settlement have been dismissed. It is not known at this time how quickly claims will be paid. Top Class Actions will continue to provide updates as we learn more.
UPDATE 5: The settlement website has been updated stating Tier 1 payments will take place by January 12, 2018 and Tier 2 payments will take place by March 9, 2018. Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
UPDATE 6: On Jan. 16, 2018, Tier 1 Class Members who filed a valid claim for the WEN Hair Care class action settlement started receiving checks in the mail worth $25. Congratulations to all of our Top Class Actions viewers who filed a claim and got PAID!
Settlement Website
www.WENClassSettlement.com
Claims Administrator
WEN Settlement Administrator
c/o Dahl Administration
P.O. Box 3614
Minneapolis, MN 55403-0614
1-888-247-5266
info@WENClassSettlement.com
Class Counsel
Janet Varnell
Brian Warwick
VARNELL & WARWICK PA
William Anderson
CUNEO GILBERT & LADUCA LLP
Neville Johnson
JOHNSON & JOHNSON
Defense Counsel
Counsel for Guthy-Renker LLC:
Dina M. Cox
Janelle P. Kilies
LEWIS WAGNER LLP
Counsel for WEN by Chaz Dean Inc.:
Barry R. Schirm
Michael B. Giaquinto
HAWKINS PARNELL THACKSTON & YOUNG LLP
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944 thoughts onWEN Hair Care Products Class Action Settlement
Well it’s sad to see someone thinks it’s funny but thousands and thousands of people have lost their hair and it been in pain and torment and itchy scalps and burning and the embarrassment of losing all your hair or big huge chunks of it depending on each person everyone’s individual I am one of them and I didn’t use the product that’s the only products that I use was by when and it was great in the beginning but after a little while everything changed my hair was falling out all over the place it was clogging up the drain so much I couldn’t take a shower the water wouldn’t even run it was everywhere the kitchen the dishes the TV’s the blankets everywhere I move the clothes the floor there was hair everywhere you sleep wake up with tons of hair laying all over your sheets underneath where the pillows were and on top of the pillow sit on the floor rub your hand on the carpet and there’s tons of hair on your hand my hair I was losing so much more hair than my cat and my hair was red so I can tell the difference there was so much of it aside from looking at myself in the mirror it was disgusting I had full thick fantastic hair it dwindled down to nothing on top of the fact I try to vacuum and it would clog the roller brush I have to turn it upside down and get scissors and a knife to cut it off it was so much hair enough to make a wig out of sit in the bathtub with a sitting on there for a couple minutes waiting for it to do its extra conditioning it would run down your you know your back your neck on your shoulders or chest your face wherever it would burn like hell enough to where you had to wash it off I never dreamed that it would be that product that claims to be so natural and everything’s natural and there’s no bad ingredients there’s no harsh chemicals there’s no nothing I couldn’t dream that that would be the cause but that was all I was doing and that’s all the hair product that I used I wanted to make sure and see the wow factor I saw the well factor and then it was gone it was horrific and embarrassing to where I was wearing a hat all the time and it still continued after stopping the product is still does have the side effects and the worst part is not having any hair and bald spots so it’s sad to say and see someone laughing about everyone’s pain physically and emotionally from using a hair care product that we trusted on The infomercials so you are one of the lucky ones if it didn’t do any damage to you there are people that have used it and haven’t had any effects obviously other wouldn’t be on TV but they’re the lucky ones for people that have used it for a couple weeks and had problems and people that have used it for longer I even regular somebody people have been using it for six seven eight years had no problems then I’ll send it started so it’s something in there it’s causing all this to stress and pain and hair loss in a big way and I hope I have an army to follow me and back me up cuz I am an advocate and I will help for not only myself but for you also because this is unacceptable the damage this is caused
I never received my claim and I filed the form what should I do?
I received my claim, and I’m happy with the amount,
Received my Wen Check today April 28 2018 for $650 thanks class action
I wasnt apart of this class action. I was apart of Suave class action, whos owned by unilever. I sent pictures, my doctors name and address and i recieved $25,000 thousand dollars and i have to wear a wig the rest of my life. I dont understand were the most Wen has sent yall was $3,000 thats an insult.
Anyone still waiting for their Wen check?
Yes, I was just going to ask. I live in VA and I haven’t received it. According to an email they sent, it was mailed 3/30. I’ve emailed and left a message but no answer. Frustrating.
I am partial bald about have on top of my head ,showed vid of amber woods men wen bottle I used, my friend is completely bald no hair what so ever same age, yes we are young too, mind you. he got $302.00 , he did a vid just like mine with his bottles, now I am partial bald about the size of a cereal bowl , I got $356.00 , before and after pics and no doctors involved either of us, no medical conditions and no job changes,, go figure this was randomly give out , I just bet the lawyers cousins and their family got paid , more then likely was not in that household nor was the administrator family either ,just distant , they had this all planned they could split it .
I am sorry for your trauma, even though I think baldness can be sexy on men…but for a woman it’s severely more devestating. It’s still your hair and you shouldn’t have been subjected to a ‘natural’ product or any deemed safe product damaging it and causing baldness. My daughter was subjected to injections into her scalp after her loss of hair. Thousands of dollars in weaves, treatments, wigs as a teenager, devastated and depressed.
My hair was covering my shower floor, but never suspected ‘ALL NATURAL, you can eat it’…Wen. The emotion suffering as my sister is a breast cancer survivor thinking I may have been a carrier. I finally stopped using Wen because my hair felt awful, looked horrid, hard to manage. I’m multi racial, so thought wasn’t for ‘Black’ hair. Started using non sulfate products and tremendous difference. I’ve got nothing yet from settlement but my daughter with pictures AND doctors statements, proof of treatments, STILL suffering from patches of baldness, only received $500.
I was part of the tier 2 and I received my check 04/02/18. Thank you Class Action.
I know all is done I am wondering why one person received close to $5000 and clearly stated they did not send in doctors statement and there is someone else who sent in everything that person sent in plus more a back dated detailed doctor statement and she only got under $2000….. they were not prepared for so many claims they truly dropped the ball maybe a suit can’t go against Wen but it seems like someone should be held responsible for this mess of things…..again I know scammers got paid also ….This is very shameful
I agree they weren’t prepared for so many claims, obviously. Did you file before or after it was made public, if you don’t mind me asking? I filed after but submitted plenty of photos and statements from people who witnessed my situation. Prior to knowing I seen a doctor who didn’t find any cause for the amount of hair I was loosing. And because I trusted the product especially due to it’s prices, I didn’t realize that was the problem. Don’t I feel foolish, with my scalp and hair still damaged. I received 400 that’s about what I spent.
after it was made public….with photos, witness statements, wen proof of purchase receipts, and proof of spending for treatments. no doctor statements $796….I had found out the doctor statement would need to specify Wen was the cause and the visits would need to be before the suit filing. which was in 2014 ….I did not know about it until 2016. My doctor without a doubt said Wen was the cause but it was after everybody already knew Wen was causing problems adverse reactions and folicure damage. And to this day they will not acknowledge that Wen is not for everybody and to discontinue use if this or that happen they continue to say it is safe.
the amount I received totaled my receipts
Ria Renee Fisher
Check from WEN CLASS ACTION LAWSUIT arrived today. Range 2 of Tier 2 payment for $3968.34 (see photo of check attached below)
NO amount of money will undo the damage this product has caused in my life physically, emotionally, or professionally – as well as in the lives of thousands of other women.
My hair has been destroyed by WEN-it will never be the same again. After 5 years of no regrowth, I’ve had to accept this fact.
Reading all the posts from literally 1,000’s of women on many different websites about people’s traumatic WEN experiences is very disturbing and just breaks my heart. I feel for every one of them. A woman’s hair is such an important part of her identity and emotional well being…
While I’m very “grateful” for the monetary award I’ve received-I can say I DON’T understand the methodology they used to arrive at the awarded dollar amounts for plaintiffs. My documentation/experience was concretely in their written outline of RANGE 3 OF TIER 2 (which had an award range of $7,500 to $12,500). The award granted me was in RANGE 2 ($2,500-$7,500). I honestly feel that there was simply way more plaintiffs than they bargained for and too little money awarded for distribution.
I don’t feel anyone was given what they really deserved. I personally think that only people that submitted proof of harm should have been eligible for awards. There are many people who collected money who didn’t experience any physical trauma/damage… which isn’t really fair in light of how many people did experience damage and received too little.
It’s very sad to read the nasty comments and see people attacking each other over things that aren’t even in anyone’s control. No one had any control over what the outcome of the distribution amounts would be… so why be ugly towards one another? As women, we need to have compassion for each another.
And although I don’t understand the process the lawsuit administrators executed-what I DO get is that no one is a winner on any level here. It’s a loose, loose situation for everyone involved.
And for our emotional well-being-we all need to move forward…
I just hope that every woman who has been negatively affected by this product USES her VOICE to WARN other un-suspecting women about the potential caustic damage WEN can cause.
I’d wish someone had warned me…
It’s the RIGHT thing to do. And it’s the least I can do for others.
Thanks for the update because I am still waiting on my check, but the picture of the check did not post with your comment.
TrulyBlessedForever,
Sorry the check photo didn’t post-I tried multiple times to get it to post (unsuccessfully). I apologize… but I promised, it’s real.
I hope you receive your check soon and that it helps you find closure to a really painful experience.
Many Blessings.
Well said Ria.
Thank you Barbara.
It’s really a very sad situation for all involved. Really no winners-I’d sure much rather have my hair than a check any day. Money isn’t everything.
We desperately need to warn other women…
I saw Ria’s photo of her check on the Top Class Actions Facebook page. That is indeed the amount she received. Ria, I noticed that your check number is 27799 and my check number was 36625. I sent in my claim nearing the deadline. When did you send yours? I’m wondering if the check numbers correspond with anything in particular?
Patty,
To answer your question, I also sent mine close to the deadline… barely made the deadline in fact. I almost didn’t participate in this suit-but wanted to do something to try and go on record regarding the damage this product was doing to people so decided to publically be a witness the only way I knew how.
I’ve heard that as a result of this suit and the testimony of the mother/daughter on Capitol Hill (about the daughter going bald with permanent damage to her scalp) that the FDA has launched an official investigation into WEN products.
I hope it’s true-as this is the goal for my participation… to get public attention drawn to this horrific experience that 1,000’s of us have gone through. Hopefully, it will be enough to get the product pulled from the market so it doesn’t continue to harm more people.
My heart truly goes out to everyone that has been hurt by and continues to suffer as a result of WEN.
I wish everyone the best.
My daughter suffered devastating patches of baldness in the front top of her head, the middle and both sides. Follicle damage. She was a teenager when I brought Wen into our home. Doctors statements, treatments, pictures…she received $500. I’ve spent thousands of thousands of dollars. I thought Wen would help…so deceptive and continues to be available. Disgusted.