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This settlement is closed!
Please see what other class action settlements you might qualify to claim cash from in our Open Settlements directory!
UPDATE 2:
- The claim deadline has been extended to March 5, 2022.
UPDATE:
- The Court granted final approval to this class action settlement Jan. 4, 2022.
- Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
Honda has agreed to a class action settlement benefiting certain vehicle owners and lessees who experienced Honda infotainment system issues and file a Honda settlement claim form.
The Class includes all current owners and lessees of a 2018 or 2019 Honda Odyssey vehicle (Elite, EX, EX-L, EX-LNR or Touring trim), a 2019 Honda Pilot vehicle (2EX-LNR, 2TRG, 2TRG 7P, 4Elite, 4EX, 4EX-L, 4EX-LNR, 4TRG or 4TRG 7P trim), or a 2019 Honda Passport (2EX-L, 2TRG, 4Elite, 4EX-L, or 4TRG trim) who reside in and who purchased or leased their vehicles (other than for purposes of resale or distribution) in the United States, Puerto Rico, and all U.S. territories, as well as former owners and lessees of Class Vehicles who submit a claim. The Class also includes all U.S. military personnel who purchased a Class Vehicle during military duty.
Plaintiffs in a class action lawsuit against American Honda Motor Co. allegedly experienced Honda infotainment issues, such as frequent freezes, crashes, failure to boot or shut down, and failure to connect to devices such as phones.
The plaintiffs claim these infotainment issues were caused by software and hardware defects, and that the carmaker should have disclosed the defects before selling the vehicles or, alternatively, remedied them under warranty.
The Court has not ruled in favor of either party; instead, both sides have agreed to the settlement.
The Honda Group sold about 4.5 million vehicles in fiscal 2021, according to Statista.
Filing a Honda Settlement Claim Form
Class Members may file a Honda settlement claim form to seek reimbursement for battery-recharging costs incurred as a result of a car battery that drained because the Honda infotainment system did not turn off when it should have.
Class Members also are eligible to file a claim for reimbursement for qualifying transportation costs incurred if the Class Member returned a Class Vehicle two or more times to an authorized dealership for a repair of certain infotainment system symptoms.
Claims for reimbursement must be accompanied by documentation of the condition or occurrences and expenses incurred.
In addition to the monetary relief, the carmaker has agreed to extend the New Vehicle Limited Warranty as of the settlement’s effective date. The extension will add two years or 24,000 miles to the warranty to cover certain Honda infotainment system symptoms if the vehicle is within five years or 60,000 miles of the original purchase or lease.
Each Class Member who does not exclude themselves also will be eligible to receive either two years of free HondaLink Security Service — for vehicles with Elite and Touring trim packages — or one free year of SiriusXM Select service for vehicles with EX and EX-L trim packages. Claim forms are required for this benefit only if the Class Member made more than one service visit to an authorized Honda dealership on or before the notice date for Honda infotainment issues not resolved during the initial warranty service visit, excluding any customer visit as a result of a recall or product update; documentation must be provided.
Class Members are limited to one HondaLink Benefit or one Sirius XM Benefit per Class Vehicle.
The company also will implement a Dealership Assessment and Assistance Program (DAAP) to direct independent, authorized Honda dealers and their technicians to undergo additional training and implement additional service strategies, such as confirming certain software updates are installed and others.
And finally, the company will create, maintain, and update, for at least two years, an Infotainment System Online Resource for Class Members that will include a list of potential infotainment issues and potential solutions, provide means for Class Members to review information related to their infotainment system, and post recall notices, among other things.
The date for the final approval hearing in the Honda infotainment system settlement has not yet been scheduled.
The deadline to object to or opt out of the settlement is Nov. 19, 2021.
The deadline to submit a Honda settlement claim form is also Nov. 19, 2021.
Who’s Eligible
Current owners and lessees of a 2018 or 2019 Honda Odyssey vehicle (Elite, EX, EX-L, EX-LNR or Touring trim), a 2019 Honda Pilot vehicle (2EX-LNR, 2TRG, 2TRG 7P, 4Elite, 4EX, 4EX-L, 4EX-LNR, 4TRG or 4TRG 7P trim), or a 2019 Honda Passport (2EX-L, 2TRG, 4Elite, 4EX-L, or 4TRG trim) who reside in and who purchased or leased their vehicles (other than for purposes of resale or distribution) in the United States, Puerto Rico, and all U.S. territories, as well as former owners and lessees of Class Vehicles who submit a claim, as well as all U.S. military personnel who purchased a Class Vehicle during military duty.
Potential Award
Varies.
Proof of Purchase
Documents showing your visit(s) to the dealer (such as repair invoices or other evidence).
Claim Form
NOTE: If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.
Claim Form Deadline
03/05/2022
Case Name
Conti, et al. v. American Honda Motor Co. Inc., Case No. 2:19-cv-02160-CJC-GJS in the U.S. District Court for the Central District of California
Final Hearing
01/04/2022
Settlement Website
Claims Administrator
Honda
P.O. Box 2718
Torrance, CA 90509
888-888-3082
Class Counsel
HAGENS BERMAN SOBOL SHAPIRO LLP
GOLDENBERG SCHNEIDER LPA
Defense Counsel
KING & SPALDING LLP
Read About More Class Action Lawsuits & Class Action Settlements:
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- Honda CR-V, Accord Parasitic Draining Defect Alleged In Class Action Lawsuit Over Batteries
- Honda Sold Millions of Cars With Major ‘Parasitic Draw’ Defect, Class Action Alleges
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33 thoughts onHonda Infotainment Issues Class Action Settlement
My 2020 CRV battery drains and goes dead every 2 weeks if not driven regularly. Is anyone with a 2020 CRV having the same problem?
It’s more years and models than listed. My 2010 accord exl is having problems too
I have a 2018 odyssey elite at 46,000 miles and the infotainment issues are freezing, black screen, and a message that reads loss of power anti theft has been activated. dealer said the amplifier and wiring is to blame. also the sliding doors pinch sensors were replaced under warranty less than a year ago. now after the warranty has expired the doors are acting up again and the dealer says its a wiring issue and the body control module is bad. total cost over $3000 dollars. sounds like a misdiagnosis to me, or they are jacking up the repair and cost since its out of warranty. I’ll never buy a Honda again. the service writer wouldn’t even offer any help, just said that the van is way out of warranty with an attitude. I called Honda of America and started a good faith claim. was told it will take several weeks to conduct and come up with a resolution. might not even help the girl said. I understand the van is past its 3yr 36000 warranty but come on, this is a major problem with several vehicle lines of theirs. oh and the extended warranty my wife and I bought expressly for electrical issues wont cover the electrical issues. what a bunch of garbage.
Same issue in the 2017 accord
I took our car Honda Accord 2018 for a check up due to a recall on the software, our car was fine and indeed the check up came up good it was in good condition but once I started the car after grocery shopping all lights were flickering on the dashboard! I called them took the car back to them and now they are saying” we need a new battery “ smh like I said, our car was fine and the results were in good condition! ?
I am still experiencing these same issues in my 2018 Pilot 2WD EX-L; the 2019’s are the only year listed in the class action suit. Unbelievable. We purchased our 2018 Pilot in June 2018 and soon after I started noticing issues with the middle display screen; when trying to connect iPhone with Apple CarPlay via USB. Freezing up completely, CarPlay crashing completely while still plugged in, Pixilate picture on display, Volume buttons on steering wheel stop working, etc. The only temporary fix is to pull over, turn off vehicle, wait a minute, and turn back on. Dealership is still sticking to their story; they have not seen this issue before, have not heard anything from Honda Re: problems, and OF COURSE they can never replicate the problem while they have it at the Service Center. I am FED UP and did NOT PAY $35k + to deal with problems like these. No one wants to do the right thing by the customer either; just pass the buck along to the next person or use another lame, illogical excuse as to what the problem may be. All because they are advised and controlled by Honda. Guess what? THAT IS NOT OUR PROBLEM AS CUSTOMERS WHO UNKNOWINGLY PURCHASED A VEHICLE (FOR THE SPECIFIC FEATURES INCLUDED), WITH KNOWN MALFUNCTIONS/DEFECTS THAT ONLY HONDA WAS AWARE OF.
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