Honda Infotainment Issues Class Action Settlement

UPDATE 2:

• The claim deadline has been extended to March 5, 2022.

UPDATE:

• The Court granted final approval to this class action settlement Jan. 4, 2022.
• Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.

Honda has agreed to a class action settlement benefiting certain vehicle owners and lessees who experienced Honda infotainment system issues and file a Honda settlement claim form.

The Class includes all current owners and lessees of a 2018 or 2019 Honda Odyssey vehicle (Elite, EX, EX-L, EX-LNR or Touring trim), a 2019 Honda Pilot vehicle (2EX-LNR, 2TRG, 2TRG 7P, 4Elite, 4EX, 4EX-L, 4EX-LNR, 4TRG or 4TRG 7P trim), or a 2019 Honda Passport (2EX-L, 2TRG, 4Elite, 4EX-L, or 4TRG trim) who reside in and who purchased or leased their vehicles (other than for purposes of resale or distribution) in the United States, Puerto Rico, and all U.S. territories, as well as former owners and lessees of Class Vehicles who submit a claim. The Class also includes all U.S. military personnel who purchased a Class Vehicle during military duty.

Plaintiffs in a class action lawsuit against American Honda Motor Co. allegedly experienced Honda infotainment issues, such as frequent freezes, crashes, failure to boot or shut down, and failure to connect to devices such as phones. 

The plaintiffs claim these infotainment issues were caused by software and hardware defects, and that the carmaker should have disclosed the defects before selling the vehicles or, alternatively, remedied them under warranty.

The Court has not ruled in favor of either party; instead, both sides have agreed to the settlement.

The Honda Group sold about 4.5 million vehicles in fiscal 2021, according to Statista.

Filing a Honda Settlement Claim Form

Class Members may file a Honda settlement claim form to seek reimbursement for battery-recharging costs incurred as a result of a car battery that drained because the Honda infotainment system did not turn off when it should have. 

Class Members also are eligible to file a claim for reimbursement for qualifying transportation costs incurred if the Class Member returned a Class Vehicle two or more times to an authorized dealership for a repair of certain infotainment system symptoms. 

Claims for reimbursement must be accompanied by documentation of the condition or occurrences and expenses incurred.

In addition to the monetary relief, the carmaker has agreed to extend the New Vehicle Limited Warranty as of the settlement’s effective date. The extension will add two years or 24,000 miles to the warranty to cover certain Honda infotainment system symptoms if the vehicle is within five years or 60,000 miles of the original purchase or lease.

Each Class Member who does not exclude themselves also will be eligible to receive either two years of free HondaLink Security Service — for vehicles with Elite and Touring trim packages — or one free year of SiriusXM Select service for vehicles with EX and EX-L trim packages. Claim forms are required for this benefit only if the Class Member made more than one service visit to an authorized Honda dealership on or before the notice date for Honda infotainment issues not resolved during the initial warranty service visit, excluding any customer visit as a result of a recall or product update; documentation must be provided.

Class Members are limited to one HondaLink Benefit or one Sirius XM Benefit per Class Vehicle.

The company also will implement a Dealership Assessment and Assistance Program (DAAP) to direct independent, authorized Honda dealers and their technicians to undergo additional training and implement additional service strategies, such as confirming certain software updates are installed and others.

And finally, the company will create, maintain, and update, for at least two years, an Infotainment System Online Resource for Class Members that will include a list of potential infotainment issues and potential solutions, provide means for Class Members to review information related to their infotainment system, and post recall notices, among other things.

The date for the final approval hearing in the Honda infotainment system settlement has not yet been scheduled.

The deadline to object to or opt out of the settlement is Nov. 19, 2021.

The deadline to submit a Honda settlement claim form is also Nov. 19, 2021.

Who’s Eligible

Current owners and lessees of a 2018 or 2019 Honda Odyssey vehicle (Elite, EX, EX-L, EX-LNR or Touring trim), a 2019 Honda Pilot vehicle (2EX-LNR, 2TRG, 2TRG 7P, 4Elite, 4EX, 4EX-L, 4EX-LNR, 4TRG or 4TRG 7P trim), or a 2019 Honda Passport (2EX-L, 2TRG, 4Elite, 4EX-L, or 4TRG trim) who reside in and who purchased or leased their vehicles (other than for purposes of resale or distribution) in the United States, Puerto Rico, and all U.S. territories, as well as former owners and lessees of Class Vehicles who submit a claim, as well as all U.S. military personnel who purchased a Class Vehicle during military duty.

Potential Award

Varies.

Proof of Purchase

Documents showing your visit(s) to the dealer (such as repair invoices or other evidence).

Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

03/05/2022

Case Name

Conti, et al. v. American Honda Motor Co. Inc., Case No. 2:19-cv-02160-CJC-GJS in the U.S. District Court for the Central District of California

Final Hearing

01/04/2022

Settlement Website

Settlement-Claims.com

Claims Administrator

Honda
P.O. Box 2718
Torrance, CA 90509
888-888-3082

Class Counsel

HAGENS BERMAN SOBOL SHAPIRO LLP
GOLDENBERG SCHNEIDER LPA

Defense Counsel

KING & SPALDING LLP