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This settlement is closed!
Please see what other class action settlements you might qualify to claim cash from in our Open Settlements directory!
UPDATE 2:
- The claim deadline has been extended to March 5, 2022.
UPDATE:
- The Court granted final approval to this class action settlement Jan. 4, 2022.
- Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
Honda has agreed to a class action settlement benefiting certain vehicle owners and lessees who experienced Honda infotainment system issues and file a Honda settlement claim form.
The Class includes all current owners and lessees of a 2018 or 2019 Honda Odyssey vehicle (Elite, EX, EX-L, EX-LNR or Touring trim), a 2019 Honda Pilot vehicle (2EX-LNR, 2TRG, 2TRG 7P, 4Elite, 4EX, 4EX-L, 4EX-LNR, 4TRG or 4TRG 7P trim), or a 2019 Honda Passport (2EX-L, 2TRG, 4Elite, 4EX-L, or 4TRG trim) who reside in and who purchased or leased their vehicles (other than for purposes of resale or distribution) in the United States, Puerto Rico, and all U.S. territories, as well as former owners and lessees of Class Vehicles who submit a claim. The Class also includes all U.S. military personnel who purchased a Class Vehicle during military duty.
Plaintiffs in a class action lawsuit against American Honda Motor Co. allegedly experienced Honda infotainment issues, such as frequent freezes, crashes, failure to boot or shut down, and failure to connect to devices such as phones.
The plaintiffs claim these infotainment issues were caused by software and hardware defects, and that the carmaker should have disclosed the defects before selling the vehicles or, alternatively, remedied them under warranty.
The Court has not ruled in favor of either party; instead, both sides have agreed to the settlement.
The Honda Group sold about 4.5 million vehicles in fiscal 2021, according to Statista.
Filing a Honda Settlement Claim Form
Class Members may file a Honda settlement claim form to seek reimbursement for battery-recharging costs incurred as a result of a car battery that drained because the Honda infotainment system did not turn off when it should have.
Class Members also are eligible to file a claim for reimbursement for qualifying transportation costs incurred if the Class Member returned a Class Vehicle two or more times to an authorized dealership for a repair of certain infotainment system symptoms.
Claims for reimbursement must be accompanied by documentation of the condition or occurrences and expenses incurred.
In addition to the monetary relief, the carmaker has agreed to extend the New Vehicle Limited Warranty as of the settlement’s effective date. The extension will add two years or 24,000 miles to the warranty to cover certain Honda infotainment system symptoms if the vehicle is within five years or 60,000 miles of the original purchase or lease.
Each Class Member who does not exclude themselves also will be eligible to receive either two years of free HondaLink Security Service — for vehicles with Elite and Touring trim packages — or one free year of SiriusXM Select service for vehicles with EX and EX-L trim packages. Claim forms are required for this benefit only if the Class Member made more than one service visit to an authorized Honda dealership on or before the notice date for Honda infotainment issues not resolved during the initial warranty service visit, excluding any customer visit as a result of a recall or product update; documentation must be provided.
Class Members are limited to one HondaLink Benefit or one Sirius XM Benefit per Class Vehicle.
The company also will implement a Dealership Assessment and Assistance Program (DAAP) to direct independent, authorized Honda dealers and their technicians to undergo additional training and implement additional service strategies, such as confirming certain software updates are installed and others.
And finally, the company will create, maintain, and update, for at least two years, an Infotainment System Online Resource for Class Members that will include a list of potential infotainment issues and potential solutions, provide means for Class Members to review information related to their infotainment system, and post recall notices, among other things.
The date for the final approval hearing in the Honda infotainment system settlement has not yet been scheduled.
The deadline to object to or opt out of the settlement is Nov. 19, 2021.
The deadline to submit a Honda settlement claim form is also Nov. 19, 2021.
Who’s Eligible
Current owners and lessees of a 2018 or 2019 Honda Odyssey vehicle (Elite, EX, EX-L, EX-LNR or Touring trim), a 2019 Honda Pilot vehicle (2EX-LNR, 2TRG, 2TRG 7P, 4Elite, 4EX, 4EX-L, 4EX-LNR, 4TRG or 4TRG 7P trim), or a 2019 Honda Passport (2EX-L, 2TRG, 4Elite, 4EX-L, or 4TRG trim) who reside in and who purchased or leased their vehicles (other than for purposes of resale or distribution) in the United States, Puerto Rico, and all U.S. territories, as well as former owners and lessees of Class Vehicles who submit a claim, as well as all U.S. military personnel who purchased a Class Vehicle during military duty.
Potential Award
Varies.
Proof of Purchase
Documents showing your visit(s) to the dealer (such as repair invoices or other evidence).
Claim Form
NOTE: If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.
Claim Form Deadline
03/05/2022
Case Name
Conti, et al. v. American Honda Motor Co. Inc., Case No. 2:19-cv-02160-CJC-GJS in the U.S. District Court for the Central District of California
Final Hearing
01/04/2022
Settlement Website
Claims Administrator
Honda
P.O. Box 2718
Torrance, CA 90509
888-888-3082
Class Counsel
HAGENS BERMAN SOBOL SHAPIRO LLP
GOLDENBERG SCHNEIDER LPA
Defense Counsel
KING & SPALDING LLP
Read About More Class Action Lawsuits & Class Action Settlements:
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- Honda CR-V, Accord Parasitic Draining Defect Alleged In Class Action Lawsuit Over Batteries
- Honda Sold Millions of Cars With Major ‘Parasitic Draw’ Defect, Class Action Alleges
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33 thoughts onHonda Infotainment Issues Class Action Settlement
It doesn’t get better. I have a 2022 Civic Sport with all these issues. Dealerships response to my issue, “So sorry”. That’s it.
I have a 2018 CR-V and my infotainment system goes crazy sporadically. I just recently contacted the dealer and the headquarters to tell them what was going on. They won’t do anything since I was 396 miles over the 36000 miles warranty in less than 3 years. The last time it happened it constantly beeped all during the day, I couldn’t do anything on it as far as calling anyone or playing the radio. It constantly beeped which was very distracting while driving. I still have the email and response from their headquarters but I called the dealer. I did read on line that others were having this issue but the headquarters claimed this was the first time they heard of it. hmmmm
Same thing happens to me. I have been through 3 infotainment systems now on my 2016 CRV. They need to do a class action on this too!@!!
My 2019 CR-V has the same issue too. I have a video too.
ha ha!
These are not the only vehicles with this issue I have a 2018 Honda accord sport was the exact same issue I took it to the dealership and they update the software and I still have issue they claim there’s nothing wrong with it but it shuts off all by itself with no warning or it’ll freeze on me and not go anywhere, The only way they will take care of the issue or the only way that they will claim there’s an issue is if they actually see the issue you can’t predict when it’s going to freeze or reboot
My 2019 CR-V has the same issue too.
I have a 2012 Honda Pilot with all the same issues as the newer models would I get compensated for that. I just had w switch replaced because everything on my dash board was
lighting up. Now my backup sensors does not work and switch needs to be replaced. Still have problems getting entertainment system to do what it’s suppose to do.
My 2013 Honda Pilot engine misfired and completely shut down in the middle of a busy street. We had it towed to the Honda dealership with the expectation that we would have to pay an insane amount to have the engine replaced. Imagine our surprise when they said they were replacing everything at no charge. They didn’t mention why but now I know it was because Honda pilots were having these problems. Anyway, the vehicle has never been the same and I’ve had multiple issues with it. This is the last time I will ever own a Honda
I took my 2018 Honda Odyssey to Southeastern Honda in Palm Bay FL to get the work done on the MOST bus network (service bulletin #21-013). Honda has extended the warranty to 5 years or 60,000 miles. They said that they did not have the parts to do this repair. I noticed later that there is no mention of the work on the dealers invoice. My van is pushing 54,000 miles and if parts are not available the extension will expire before it ever get fixed.
I have a 2018 Honda Odyssey that has stalled 3x while I was pressing the gas. Took it in to be checked 3x and they didn’t find anything. I had a problem with my tailgate and they replaced the part in 02/2021. It’s now 10/2021 and it’s stopped working. I was told by a Honda dealer that my mileage played a part in the problem. Boy did I have dumb look on my face. I decided to take it back to the Gonda dealer where I brought the van on 10/16/21. Please don’t let them tell me the same BS. What am I missing ? Does the mileage really have something to do with the tailgate door’s function? ?
I have a 2013 Honda crosstour, that I purchased in 2014. In 7yrs the battery has been replaced abt 4 or 5 times. The battery was replaced Nov 2020,May 21 and again August 2021. Also in August 2021 the drivers Master Switch was replaced because of an electrical draw. Sept 12 the battery is draining again. Today I returned my care to the dealership because it would no hold a charge. Is there any help for me.