Citibank Call Recording Class Action Lawsuit Settlement

Citibank NA agreed to pay $1.55 million to settle a class action lawsuit stemming over allegations that the banking giant listened-in on customer phone calls made to its toll-free line, without informing callers that they were being recorded.

Plaintiff Ramona Edery filed the Citibank lawsuit after making a call to the toll-free number in order to open an account. She claims to have discussed private financial information during that phone call and only later discovered that the conversation had been recorded.

Edery alleged Citibank violated California’s Invasion of Privacy Act and referred to a state Supreme Court ruling that found customers are used to being told about any recording or monitoring at the beginning of a phone call so she had a reasonable expectation that the information she shared was not being recorded.

Those who wish to object or opt-out of the class action settlement must do so by July 28, 2016.

Who’s Eligible

Class Members include all California residents who participated in one or more phone conversations with Citibank at 800-745-1534 and were recorded or monitored without being informed between Apr. 3, 2013 and May 15, 2013.

Potential Award

$350 – $2,500

The Citibank Settlement Fund of $1.55 million will be divided among Class Members who file valid and timely Claim Forms after court expenses are paid off. The Settlement Administrator estimates that this will give each Class Member between $350 and $2,500, depending on the number of claims.

Proof of Purchase

N/A

Claim Form

CLICK HERE TO FILE A CLAIM »

Class Members who would rather mail in their Claim Form, can download a printable version here! 

Claim Form Deadline

06/28/2016

Case Name

Ramona Edery v. Citibank N.A., Case No. CGC-14-538436, in the Superior Court of the State of California, County of San Francisco

Final Hearing

08/26/2016

UPDATE: On August 26, 2016, the court continued the final hearing until September 13, 2016.  Top Class Actions will continue to provide updates as we learn more.  

UPDATE 2: On September 15, 2016, the court granted the Citibank Call Recording settlement final approval.  Let Top Class Actions know when you receive a check in the comments section below or on our  Facebook page.

UPDATE 3: On Nov. 1, 2016, Top Class Actions viewers who submitted valid claims for the California Citibank class action settlement started receiving checks worth as much as $2,263! Congratulations to everyone who got PAID!

Settlement Website

www.CaliforniaCallRecordingSettlement.com

Claims Administrator

Rust Consulting
Citibank Class Action Settlement
PO Box 2474
Faribault, MN 55021-9174
877-844-0320

Class Counsel

Anthony J. Orshansky, Esq
COUNSELONE, P.C.

Defense Counsel

Arjun P. Rao
Julia B. Strickland
STROOCK & STROOCK & LAVAN LLP