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This settlement is closed!
Please see what other class action settlements you might qualify to claim cash from in our Open Settlements directory!
Citibank NA agreed to pay $1.55 million to settle a class action lawsuit stemming over allegations that the banking giant listened-in on customer phone calls made to its toll-free line, without informing callers that they were being recorded.
Plaintiff Ramona Edery filed the Citibank lawsuit after making a call to the toll-free number in order to open an account. She claims to have discussed private financial information during that phone call and only later discovered that the conversation had been recorded.
Edery alleged Citibank violated California’s Invasion of Privacy Act and referred to a state Supreme Court ruling that found customers are used to being told about any recording or monitoring at the beginning of a phone call so she had a reasonable expectation that the information she shared was not being recorded.
Those who wish to object or opt-out of the class action settlement must do so by July 28, 2016.
Who’s Eligible
Class Members include all California residents who participated in one or more phone conversations with Citibank at 800-745-1534 and were recorded or monitored without being informed between Apr. 3, 2013 and May 15, 2013.
Potential Award
$350 – $2,500
The Citibank Settlement Fund of $1.55 million will be divided among Class Members who file valid and timely Claim Forms after court expenses are paid off. The Settlement Administrator estimates that this will give each Class Member between $350 and $2,500, depending on the number of claims.
Proof of Purchase
N/A
Claim Form
Claim Form Deadline
06/28/2016
Case Name
Ramona Edery v. Citibank N.A., Case No. CGC-14-538436, in the Superior Court of the State of California, County of San Francisco
Final Hearing
08/26/2016
UPDATE: On August 26, 2016, the court continued the final hearing until September 13, 2016. Top Class Actions will continue to provide updates as we learn more.
UPDATE 2: On September 15, 2016, the court granted the Citibank Call Recording settlement final approval. Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
UPDATE 3: On Nov. 1, 2016, Top Class Actions viewers who submitted valid claims for the California Citibank class action settlement started receiving checks worth as much as $2,263! Congratulations to everyone who got PAID!
Settlement Website
www.CaliforniaCallRecordingSettlement.com
Claims Administrator
Rust Consulting
Citibank Class Action Settlement
PO Box 2474
Faribault, MN 55021-9174
877-844-0320
Class Counsel
Anthony J. Orshansky, Esq
COUNSELONE, P.C.
Defense Counsel
Arjun P. Rao
Julia B. Strickland
STROOCK & STROOCK & LAVAN LLP
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120 thoughts onCitibank Call Recording Class Action Lawsuit Settlement
Dear topclassactions, class members are NOT “all individuals who participated in one or more conversations…” but rather, according to page 4 (four) of the Settlement Agreement and/or page 3 (three) of the Notice, the Settlement Class is limited to California residents.
Sonia, Thank you very much for the information. We are updating our article to reflect the exact wording of the Settlement Agreement and Class Notice, in order to avoid confusion. We appreciate you taking the time notify us!
do not have a login to get access to the claim form and the link for the printable form does not open. What is going on?
Class Members who would rather mail in their Claim Form, can download a printable version here!
What if you dont remember, I guess no help there. Unless they have record. I been with citibank forever since they started popping up.
The link does not work.
Use the settlement website link instead…
Unable+to+make+the+claim.++Keeps+”timing+out
Having trouble submitting a claim as well.
Anyone+else+having+issues+submitting+a+claim?++It+keeps+telling+me+the+server+timed+out…5/16/16
same here… having issues submitting a claim
I am having trouble submitting the claim form?
I filed a claim online. How will I know if the claim form has been received?
I requested help with City Bank for financial hardship they declined. The bank sent me a refinance letter because I was such a good customer. I have very little time to pay my mortgage I would never recommend City Bank to my worst enemy.