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This settlement is closed!
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VGW Malta Ltd., owner of Chumba Casino and Luckyland Slots, has agreed to pay $11.75 million to end a class action lawsuit claiming the company violated Kentucky gambling laws by selling virtual coins in Luckyland and Chumba Casino slots games.
Class members include all Kentucky residents who spent $5 or more at Chumba Casino or Luckyland Slots within a 24-hour period between March 17, 2017, and March 17, 2022.
Plaintiff Amy Jo Armstead filed the Chumba Casino and Lucklyand Slots class action lawsuit Sept. 7, 2022. Armstead states she played Chumba Casino and Luckyland Slots games, and lost more than $7,000 doing so. In her lawsuit, she argues she and many other people were harmed because VGW Malta violated Kentucky gambling laws designed to protect individuals.
She explains VGW Malta owns and operates virtual casino games through the brands Chumba Casino and Luckyland. Allegedly, the virtual games allow players to use virtual coins to play slot games.
The plaintiff states that while first-time players are given these virtual “gold coins” for free, after the initial play, consumers must pay real money to purchase these coins. Consumers can also reportedly place wagers to win more gold coins.
While the company lures players in with its “free to play” model, the games quickly charge players, according to the plaintiff, meaning they fall under the regulations of Kentucky gambling law.
She asserts that as games of chance are illegal in Kentucky, if gambling players lose money at games of chance in the state, they are entitled to receive their lost money within a certain timeframe. In her Chumba Casino and Luckyland Slots class action lawsuit, Armstead requested that the money she lost at gambling, and the money other similarly affected consumers lost, be returned to them.
VGW Malta has not admitted wrongdoing in response to the claims surrounding the games but has agreed to a settlement to avoid the costs and risks of continued litigation.
Class members will be eligible for a proportional payment of the settlement amount, allocated based on how much money they lost from the settlement. These amounts will be determined after attorney fees and costs as well as class representative payments have been allocated.
A payment estimator is available on the settlement website.
Class members who wish to object to or exclude themselves from the VGW Malta Chumba Casino and Luckyland Slots class action lawsuit settlement must do so by Dec. 15, 2022.
A final fairness hearing is scheduled for Jan. 9, 2023.
To receive class action settlement benefits, class members must file a valid claim by March 6, 2023.
Who’s Eligible
Class members include all Kentucky residents who spent $5 or more at Chumba Casino or Luckyland Slots within a 24-hour period between March 17, 2017, and March 17, 2022.
Potential Award
Varies
Proof of Purchase
No proof of purchase applicable
Claim Form
NOTE: If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.
Claim Form Deadline
03/06/2023
Case Name
Armstead v. VGW Malta Ltd, Case No. 2022-CI-00553, in the Henderson County Circuit Court, Commonwealth of Kentucky
Final Hearing
01/09/2023
Settlement Website
Claims Administrator
VGW Games Settlement
c/o JND Legal Administration
P.O. Box 91350
Seattle, WA 98111
info@VGWGamesSettlement.com
844-633-0695
Class Counsel
Philip L Fraietta
Alec M Leslie
BURSOR & FISHER PA
Defense Counsel
Behnam Dayanim
PAUL HASTINGS LLP
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200 thoughts onChumba Casino, Luckyland Slots $11.75M class action lawsuit settlement
I been a player with Chumba since 2017, when they used PayPal for thr deposit, I deposited and cashed out 5 figures with no problems. I stop playing for a while and started back up in 2021 , after many deposit totaling 50,000 + I hit a jackpot wagering $200 a spin. My balance before hitting jackpot was around 60k , after jackpot I had 250k, I stopped and made a withdrawl. Kept on getting errors on withdrawl and I was contacted with the jackpot team requesting where my original money came from, I explain and provided all the information requested. Last 5 years tax return etc, then they said we have decided to close ur account and and we don’t need provide any reason what so ever. What kind of bullshit is that? I originally thought there is nothing you can do be use they out of country , but the settlement of this class action gives me some hope to fight for my money. If anybody has any similar instances and got a positive or negative result , please reach out to me. I’m even willing to share a portion of my balance in exchange for information / guidance to help get my money.
This has happened to my GF well into 5 figures. Unable to verify her previously paid out account.
Recently in early October I signed up for an account.
Hit a mid 5 figure win.
Here is what transpired next…..
We’re contacting your regarding your Luckyland Slots account. This is Philip from the Customer Support Team.
We confirm the receipt of the ID and proof of address you have submitted. We are glad to inform you that it has been validated and accepted.
We wanted to inform you that you are in the process of setting up your bank account for future Sweeps Coins redemption requests.
To continue with this process, it is necessary for you to complete the Bank Verification process, which is very quick and should not take up much of your time.
To kickstart the Account Verification process:
Click on the options tab (three white lines) at the top right corner of your screen and proceed to click the settings button (cogwheel); or, the Player card Icon (duck) at the top left corner of your screen.
Then click the Start Verification button, and follow the step-by-step instructions.
Once you begin the verification process, you will be redirected to a page where you will be able to upload your Bank documents.
Then after repeated attempts entering my information for payment.
I received the following…….from a representative named Xam?
Phillip has been taken off the case.
Hello there,
We have undertaken an investigation into your account.
Our investigation indicates that you have an account that we have previously deactivated. Having regard to this, we are exercising our discretion to close your account in accordance with clause 19.2 of our Terms and Conditions.
a.) you breached or assisted another party to breach, any provision of these Terms and Conditions or the Sweeps Rules, or we have a reasonable ground to suspect such breach;
Please note that any additional account you create on the platform will be in contravention of our Terms and Conditions and will be addressed accordingly.
Please see the link to our Terms of Service for your convenience.
Best Regards,
Xam
Customer Support Team
If that is not utter garbage.
WOW Vegas just locked my account during the verification process. I’ve spent hundreds of dollars there in the past few months. Never had any issues makink deposits. Never did they mention KYC when i was giving them money. Nope, It wasn’t until I started the redemption process. That’s when KYC became so important and then they use that to obscure the reason they lock your account.
I wish someone would contact me regarding a lawsuit. I have saved all of the emails and screen shots and documentation to support my case and I am ready to be a part of the solution by squashing this problem.
I’m in California and we need to open up one for chumba casino cuz let me tell you they are a big old rip off yeah they get you in there with the free coins and stuff like that but then you have to pay more to get more coins and it’s just over and over it’s never ending and especially for people that have gambling issues I’ve even gone so far as asking them to close my account and you know what they said we’ll put it on pause for you until you’re ready or you truly decide you want to close your account and sure enough we can have later I’m telling them please can you open it up again then I’m like well can you guys maybe put me on a certain amount of day but when you do that what happens they just take that amount of money from you everyday and wait for their daily deposit and then don’t let you win nothing they’ve taken so much money from me I’m almost lost my house I lost a car I’ve told them I have a gambling issue and I’ve asked them to help and they won’t we really need to do something about them obviously some of us aren’t strong enough and need some help
Yes I need to know how we open up a class action lawsuit against him as well because they wouldn’t pay me out on my $200 when they said I had another account but they were supposed to have canceled all those accounts a long time ago and what really sucks is I’m at a time where I need that money and there’s nothing I can do as far as I know I need help I need to know how we can stick it to him
Was this recent? Contact the BBB. I had to do that on another casino for them to pay me out. Same circumstances, they said I had 2 accounts, but the other one was supposed to have been closed long ago. I’m sure THEY weren’t happy about it, but I got my money.
I never got a email about the settlement are how to claim one and I been playing for 6 years I would like to claim mines
You going have to call the vgw settlement the mail settlement May 5 ,2023 if you didn’t claim the check will not go to your house
Luckyland in Feb 2023 they lovked me out of my account for 30 days after spending over 6,000 dollars! They didn’t let me try winning back
Me too
I won several thousand on lucky land and then they wouldn’t verify my account because my number had changed. Then they requested a selfie with my photo ID and now they have locked me out of my account even though I have complied with all their requests!
I won $900 on Luckyland slots, and the same thing happened to me. The phone number I had when I started playing at the casino, was different then the one I have today. So I send the request to their help desk to please change my phone number so that I can cash out the $900. All day , into the night.comes and goes, then they finally respond from the Luckyland customer service dept to please send them the registered email on file for me along with the new phone number. So right away I comply, by sending the documentation they requested. That was on May 17th so then I get a response at 6:03 from “Ace” a customer service rep in the customer service department at luckyland slots that they have received my request but that I need to send the registered email to the account as well as the new phone number to the account with the copy of phone bill or they sign up associated with my phone number. So again I immediately send the screen shot that I just took a long with the registered email on file , and the new phone number. that they requested , again. In between emails, I am sending them emails pleading with them to please giving me the run around, and change my phone number , and advised them that I have sent the documents they keep requesting again for the 3 time. I advise them it seems like they are purposely dragging the correction out and advised them again to please change my freaking phone number so I can cash out already! So they respond once more, this time, the customer service rep is Hallie and advised me now they want my registered email on the account, they new phone number, and a copy of my phone bill with my phone name showing on the bill. So here we go again, I’ sent what they requested, and advised them that they have the most frustrating customer service practices, because there is no way to talk to a live agent. I advise them that while they are dragging their ass the money that I have won the $900 that I won was dwindling away down to 400 now all while pleading with them to please get my number changed so I can go on with the cash out so I can walk away with something out of that since I have paid I don’t know how much money to play on this site and then I told them if they don’t hurry up and do something I will put a bad review out there about the about the site. So then immediately following that I get another email from them this time it’s from Katrina and she writes in big bold black letters saying and I quote we understand that you wish to update your phone number for us to move forward we need you to send us a copy of your phone bill that shows your name and your new number if you cannot provide or if that is not available you may send us a screenshot of your phone number coming from the phone settings menu you mentioned that you forgot your or unable to provide the complete old number with that kindly send a copy of your valid government issued ID once we received that document then we will move forward with your with your request Katrina so then I’m like okay once again I get all the information that they want and I send it to him then I get another email this time it’s from Sean and it says and I quote they cannot accept the document I provided since my name was not showing on the bill then says to send a copy with my name on the bill showing my phone number on the bill then says as an alternative I can also send them a screenshot of the phone settings showing my name and number along with the valid ID so I sent it again so all together we’ve had an email from the just the customer service department then I get an email from Ace then I get an email from Haley then I get an email from Katrina then I get an email from Sean five different emails all five of them requesting the same or nearly the same information I have screenshot after screenshot email after email of me sending everything that they want to them and then still not doing what they need to do to fix my phone number so that I can cash out on top of that pleading with them to please stop dragging this on they’re only doing it so that I can spend all of that money back so they don’t have to pay me there they choose to respond by yelling at me that’s what the big black letters were I’m not the one dropping the ball I’m the one providing all the documentation that they want that they request I keep providing it they followed up with another email from a different person in that department requesting the same thing or nearly the same thing right now I’m beside myself and I told them I’m going to be posting a bad review and I mean it buddy I’m going to be I’m going to be blasting off about that place anyways that’s my story.
I was winning a great deal with Chumba casino for a while. Then Chumba Casino banned my account after I had lost several thousands of dollars and would not allow me back in my account to win my money back. They stated I had to have proof of where I was getting my money to play the game, so I sent them my banking statement. They said it wasn’t good enough and refused to let me back in my account with them. I would like to file a lawsuit against them for not allowing me to regain my losses with them but I do not know where to start. So frustrating.
Wow so I can see I’m not the only one there pulling this bullshit with…they are doing the same.thing to me however I won a large amount of money between them and luckylands and they won’t accept my winnings as proof of funds saysnit doesn’t match up with there records when they are the ones who sent me.the document to begin with THERE A JOKE AND LITERALLY use our information and banking to hack it
Chumba and luckyland locked my account while I was verifying everything and I never got to cash out on either casino
Luckyland slots keeps insisting I show documentation on a last name I do not have. I made my account in my legal name and have showed every document they have asked for proving it’s is my legal name. Just because they don’t want to honor postal code post cards I sent in. Their rules of it’s free to play in luckykands doesn’t state you have to be verified to receive free funds from postal code post cards, but they are trying to say I have to be verified first. I’ve spent plenty of money from my bank account in the same name my account is in and they are saying I have to have documentation that shows my husbands last name is mine. I have not changed my name to my husbands nor is my account made any other way then my last name. I’ve showed them every document showing my legal name Is what I made the account in. Me holding my id. Social security card, birth certificate marriage certificate that I covered my husbands name with a piece of paper saying Luckyland Slots because I have not changed my name. And they keep insisting that there is a name discrepancy and that I have to give them something saying my last name is his. That’s not my last name and it’s not the name I made the account in so how can they say I have to provide something that is not applicable
I’m telling you guys and gals, they cannot keep getting away with this. They are absolutely ripping people off every single day, and getting away with it. I don’t know if upper management is just not aware of what their incompetent customer service staff is doing to the public, or if upper management is advising them to use the shady and llegal business practices but either way, we need to put a stop to this racquet . I know they I and I’m sure all of you as well, work to hard for our money, and I’m done letting these people tip me off! If we all ban together, and blast every place that a review can be written, warning people about what they are doing to all of us and then some probably, I bet luckyland chumba and any other establishment they operate by ripping off the public will get the message and do the right thing by paying back the money that are ripping off. I’m not asking them to pay me any more then they took or any less then they took. I just want them to do the right thing and to do what’s fair.
Include California- chumba, luckyland ,punt.
I’m in NC and would love for legal representation to help get my money back. It definitely lures you in the beginning & then you never win. I’ve lost more than my share. Someone please help??