Four Seasons ADA Class Action Claims Website Not Accessible To Blind, Visually Impaired Individuals

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Four Seasons ADA Accessibility Blind Visually Impaired Class Action Overview:  

• Who: A legally blind woman is suing the Four Seasons Hotels chain
• Why: She says the company’s website is not accessible to blind people using a screen reader
• Where: California federal court

A legally blind woman is suing the Four Seasons Hotels chain, saying its website is not accessible to blind and visually impaired people using a screen reader. 

Plaintiff Flor Jimenez filed the class action lawsuit against Four Seasons Hotels Limited on May 24 in a California federal court, alleging violations of the Americans With Disabilities Act (ADA). 

Jimenez is a visually impaired and legally blind person who requires screen-reading software to read websites using her computer. 

She says Four Seasons Hotels failed to design, construct, maintain, and operate its website and mobile app to be fully and equally accessible to her and other blind or visually impaired people. 

Because the website www.fourseasons.com and the hotel’s mobile app are not fully accessible to blind and visually-impaired consumers, Jimenez is seeking a permanent injunction to cause a change in the company’s corporate policies to make its platforms fully accessible. 

Plaintiff Barred From Using Website Multiple Times

Jimenez says she has visited https://www.fourseasons.com/ on several separate occasions using screen-readers.

However, during her visits to the website and app, she says she encountered multiple access barriers which denied her full and equal access to the products offered to the public by the hotel chain.

The issues included a lack of alt-text, empty links that confuse screen readers, and redundant links.

“Defendant’s website is replete with barriers… As a result, Plaintiff who desired to book a room after learning about the available rooms, room rates, and amenities provided, could not complete a booking as a sighted person could,” she said.  

Jimenez is looking to represent all legally blind individuals who attempted to access the website or app using screen reading software.

She’s seeking class action certification, an injunction, damages of $4,000 per offense per person under the California Civil Code, fees, costs, expenses, and a jury trial.

Meanwhile, Choice Hotels has also been hit with a class action lawsuit alleging it does not make

its website is accessible to the blind, further increasing the stigma for people with visual disabilities. 

What do you think of the allegations in this case? Let us know in the comments! 

Jimenez is represented by Thiago M. Coelho and Binyamin I. Manoucheri of Wilshire Law Firm. 

The Four Seasons ADA Class Action Lawsuit is Flor Jimenez v. Four Seasons et al., Case No. 2:22-at-00516 in the U.S. District Court for the Eastern District of California.

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