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Hopper Price Freeze overview:
- Who: Plaintiff Shalimar Acosta filed a class action lawsuit against Hopper (USA) Inc.
- Why: Hopper allegedly misrepresents a “Price Freeze” service that does not actually protect travelers from significant price increases.
- Where: The Hopper Price Freeze class action lawsuit was filed in Illinois federal court.
Hopper (USA) Inc. faces a class action lawsuit alleging its “Price Freeze” feature on its travel website and app misleads consumers into thinking they are able to lock in a lower price for flights.
Plaintiff Shalimar Acosta alleges the Hopper Price Freeze feature promises travelers that they can freeze the price for travel for 20 days if they pay a deposit that will be applied toward their travel purchase.
Hopper Price Freeze feature leaves travelers on the hook for price increases over $100, plaintiff says
When a traveler clicks on the Hopper Price Freeze button, they are shown a message stating: “If the price increases, you’ll pay the price you see now and if the price goes down, you’ll pay the lower price!”
However, if the traveler clicks on the “More Information” link below this message, they are informed that Hopper will only cover a price increase of up to $100, the Hopper Price Freeze class action lawsuit states.
Hopper allegedly refers to this coverage limitation as a “Service Cap” and holds customers responsible for paying any price increase above $100.
Travelers expect that a “price freeze” feature will protect them from price increases, the Hopper class action lawsuit asserts. Customers are not notified of the Hopper Price Freeze limitations at any time during the flight selection process, Acosta says.
Acosta points to a number of consumer complaints posted online about the Hopper Price Freeze “scam.” The outraged travelers claim that they used the Hopper Price Freeze feature expecting that they would pay a deposit and pay the locked-in rate if they decided to purchase the flight.
When their flight prices increased by hundreds of dollars, they found that they were on the hook for the entire price increase minus the $100 that Hopper paid, the Hopper Price Freeze class action lawsuit says.
“I was recently burned by Hopper,” one complaint states. “I understood that the tickets could increase in cost but felt comforted by the Hopper ‘we got your back’ guarantee.”
“Well my tickets went up almost three hundred dollars. I can’t afford that so I lost my deposit. I played right into the scam,” the complaint continues.
Acosta alleges Hopper’s misrepresentations led it to sell more tickets and Price Freeze options at higher prices than it would have without the misleading conduct.
The Hopper Price Freeze class action lawsuit asserts claims for violations of the Illinois Consumer Fraud and Deceptive Business Practices Act, violations of various state consumer fraud acts, breach of warranty, negligent misrepresentation, fraud and unjust enrichment.
Did you use the Hopper Price Freeze feature to lock in lower travel prices? Tell us about your experience in the comments!
Acosta is represented by Spencer Sheehan of Sheehan & Associates PC.
The Hopper Price Freeze class action lawsuit is Shalimar Acosta v. Hopper (USA) Inc., Case No. 1:22-cv-03974, in the U.S. District Court for the Northern District of Illinois, Eastern Division.
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48 thoughts onHopper class action lawsuit alleges app’s Price Freeze feature misleading
Oh wow! Yeah Last year they got me for around $300 , The link was misleading making you think that you lock in the price and it will be a lower price. I think the $300 was for 7 days lock. I called them and eventually got someone that spoke very little english and they told me that I was basically screwed , I threatened with a class action and at this time the woman said that they do not work for Hopper that they are merely a answerring service contracted by them. I asked for a refund and was denied. Ive made sure Ive expressed my displeasure with everyone . This is the email I sent them on Oct. 22nd 2022 There’s no information showing that it was or wasn’t, therefore it’s misleading, I’ve already contacted a lawyer , so by all means close what ever you feel necessary. I was mislead into believing this because you know that no on would put $230 down for 7 days when they have already checked the data on tickets and know that the tickets are not going to jump this high , but I’ll let the classaction lawsuit deal with poor business practices .
I too, was wrongly charged $180 price freeze charge when trying to purchase airline tickets. This is a total scam.
I’m a senior who just booked a hotel in Florida through Hopper. After reading about the si called, “Price freeze”, I went ahead and paid the $38 to freezes that price. Moments later, (thinking that I’d get that money back after I booked it), I went ahead and booked the hotel. I needed to ask a question about the booking but in order to do so I had to pay an extra $15 for their special VIP access. That’s sort of upset me that I have to pay an additional $15 just to talk to somebody but I went ahead and did that as well. Now I find out four days later that both those fees the $38 and the $15 in non-refundable. What really upsets me is the price freezing bit. I wound up paying $53 more than I had to to get this hotel room. When I called in to get help they transferred me over to a phone line where I sat and listen to music forever and ever. It’s like they just threw me away in a room somewhere didn’t even want to hear it. If there’s a class action lawsuit out there I would love to join it