American Insurance Co Violates Do Not Call List With iWebQuotes Robocalls, Claims Class Action Lawsuit

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One of the largest health and life insurance wholesalers in the country has been accused in a class action lawsuit of using its marketing website, iWebQuotes, to bombard consumers, including those on the Do Not Call List, with unwanted robocalls.  

Lead plaintiff, June Keith, filed the nationwide class action lawsuit in Tennessee federal court Tuesday. Keith accuses American Insurance Co of completely disregarding federal laws that protect consumers from unwanted robocalls. Keith alleges that the company uses information gleaned from its marketing website, iWebQuotes, to volley thousands of robocalls to consumers without their consent.  

Keith says that she listed her cell phone number on the national Do Not Call List more than 15 years ago. She says she started receiving unwanted robocalls on her cell phone from American Insurance in March. Keith says that she told the employee to stop and put her number on the company’s internal Do Not Call List; however, she says she received multiple calls from American Insurance that same day.  

The plaintiff says that the robocalls received by her and other consumers are an annoyance, nuisance, and an invasion of privacy. The class action lawsuit points to multiple complaints left by consumers who say they were bombarded by robocalls from American Insurance.  

Further, the class action lawsuit accuses the company of violating the Telephone Consumer Protection Act (TCPA). Enacted in 1991, the TCPA limits telemarketing activities. In addition to obtaining the prior, express, written consent of consumers before contacting them with marketing messages, the TCPA set up options for consumers who do not wish to be contacted by telemarketers.  

The TCPA set up a National Do Not Call Registry, which allows consumers to list phone numbers at which they do not want to receive telemarketing calls. The TCPA also requires companies keep an internal Do Not Call List. Consumers who are contacted by the company can ask for their phone number to be put on this list.  

Keith seeks to represent other consumers who have received unwanted calls from American Insurance, including those who put their phone numbers on either the national or the company’s internal Do Not Call List.  

The class action lawsuit is seeking to stop the robocalls with an injunction against the company, along with statutory penalties of up to $1,500 per call American Insurance allegedly made in violation of the TCPA.  

Have you received a robocall despite putting your phone number on the Do Not Call List? We want to hear from you! Tell us about your experience in the comment section below! 

The lead plaintiff is represented by Bradley G. Kirk, as well as Avi R. Kaufman of Kaufman, PA.  

The American Insurance Do Not Call List Class Action Lawsuit is Keith v. American Insurance Organization, LLC., Case No. 1:21-cv-01083-STA-jay in the U.S. District Court for the Western District of Tennessee.  

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