SeatGeek COVID-19 event ticket refunds class action settlement

SeatGeek has agreed to a nationwide class action lawsuit settlement to end claims it did not provide customers with full cash refunds for events canceled during the pandemic, in violation of the law. 

The settlement affects SeatGeek users who made a purchase of tickets to a live event via SeatGeek’s mobile website between Sept. 10, 2019, and March 17, 2020, where the event was canceled and not rescheduled.

It applies only in cases where the purchaser received a credit from SeatGeek without affirmatively opting to take the credit, where they paid SeatGeek for the purchase, the purchase did not occur after they had created a SeatGeek account, they did not already receive a refund for the purchase and they did not use the credit offered.

The lawsuit, originally filed by plaintiff Rebecca Vigil, alleged SeatGeek did not provide customers with full cash refunds for events canceled during the COVID-19 pandemic and that such refunds were required by the company’s Buyer Guarantee.

SeatGeek denies wrongdoing as part of the settlement, maintaining it acted consistently with the terms of use published on its website and through its mobile app and gave customers the option to receive cash. 

SeatGeek bills itself as the “web’s largest event ticket search engine” and went public in 2021 with a valuation of $1.35 billion. It sells tickets nationwide for some of the country’s biggest music, sport and theater live events.

As a result of the settlement, each eligible class member is by default entitled to receive a refund payment equal to the amount of each transaction covered under the settlement. SeatGeek has a list of eligible class members who it has sent notices to. Anyone who receives a default refund will forfeit any previously issued credits for covered transactions.

Class members can also apply to retain any unused credits issued by SeatGeek for transactions covered under the settlement. Class members who used the credits issued before the settlement date will not be issued a refund.

Class members who do not submit a claim form by the response deadline of Aug. 14 will automatically receive a refund payment and will no longer have access to any previously received credits for the covered transactions.

To choose between an extended credit or a refund, you must submit a claim form at TicketLitigationSettlement.com or by postal mail.

The deadline for exclusion and objection is Aug. 14, 2023.

The final approval hearing for the SeatGeek refunds class action lawsuit settlement is scheduled for Oct. 18, 2023.

To receive settlement benefits, class members must submit a valid claim form by Aug. 14, 2023.

Who’s Eligible

SeatGeek users who made a purchase of tickets to a live event via SeatGeek’s mobile website between Sept. 10, 2019, and March 17, 2020, and whose event was canceled and not rescheduled, where the purchaser received a credit from SeatGeek without affirmatively opting to take the credit, where they paid SeatGeek for the purchase, the purchase did not occur after they had created a SeatGeek account, they did not already receive a refund for the purchase and they did not use the credit offered.

Potential Award

Varies

Proof of Purchase

Personal claim number

Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

08/14/2023

Case Name

Vigil, et al. v. SeatGeek Inc., Case No. 20-cv-03248-JPC, in the U.S. District Court for the Southern District of New York

Final Hearing

10/18/2023

Settlement Website

TicketLitigationSettlement.com

Claims Administrator

Vigil v. SeatGeek Claims Administrator
P.O. Box 301132
Los Angeles, CA 90030-1132

Class Counsel

Steven D Liddle
Nicholas A Coulson
LIDDLE SHEETS COULSON PC

Defense Counsel

N/A