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In order to access all of the Ring video doorbell features, users are forced to pay a monthly service fee, a new class action lawsuit claims.
The class action lawsuit claims the maker of the online security system unfairly hides a monthly service fee from buyers, even though the system is rendered useless if customers do not pay the fee.
Lead plaintiffs Brandon Jack and Jean Alda bought two different Ring doorbell security camera systems, costing about $450, in 2017. Nowhere on the box were buyers alerted a monthly subscription would be required, they said.
The initial complaint alleges this contrasts with the first line of Ring video doorbell security cameras sold in stores. “Ring Video Doorbell 1,” as it is named in the initial complaint, was introduced to the public in 2013 and is still sold in physical stores for about $100.
According to the Ring Doorbell class action lawsuit, that product’s box clearly notifies shoppers the Ring video doorbell requires a $3 a month fee to access its online streaming features.
“The fact that such notice and disclosure was expressly placed by Defendant on the outside of the sealed box of the Ring Video Doorbell 1 — a product which is still being sold today — shows that Defendant considered this information to be material to consumers …,” the class action lawsuit says.
Jack and Alda allege this fee information should be clear on all of the Ring video doorbell security systems because it’s “nothing more than an expensive electronic alternative to looking out one’s window” without the ability to record or pull up video.
These features are essential to the Ring video doorbell’s value, Jack and Alda argue, and are a major reason people buy them.
Beyond pricing issues, Ring customers in another class action lawsuit against the company claim it violates privacy and has been known to provide data to law enforcement agencies.
Do you own a Ring video doorbell security camera system? What do you think of the monthly price charged to see video recordings? Let us know what you think of the pricing and the class action lawsuit in the comments below.
Counsel representing the plaintiffs in this class action lawsuit are Daniel M. Hattis and Paul Karl Lukacs of Hattis & Lukacs, and Stephen DeNittis and Shane T. Prince of Denittis Osefchen Prince PC.
The Ring Doorbell Security Cam Class Action Lawsuit is Brandon Jack, et al. v. Ring LLC, Case No. 3:21-cv-00544, in the U.S. District Court for the Northern District of California.
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783 thoughts onRing Video Doorbell Class Action Lawsuit Alleges Hidden Subscription Fees
Bought the ring 4 of Amazon at no time does it tell you you have to pay £30 a year to use it correctly if you go on Google and ask for video door bell with no subscription it brings up ring you don’t pay the subscription you have a electronic spy hole you may as well just look out the window you can get a lot better at a fraction of the cost
I have 3 devices and feel ripped off. This is a clear bait and switch scheme. Ring wants $3 per month per device. The devices are useless without the subscription.
Add me to the class action lawsuit.
Did not know about any fees, it’s a rip-off!
Add me! There was no where on the doorbell box that this was a product of a subscription service.
Please add me. We have them around the perimeter of our house and have to take them down all of the time to recharge.
I just replaced my Ring before Christmas. I’ve been a satisfied customer until TODAY!
I just noticed I’m NOT BEING PROTECTED LIKE I THOUGHT! I did not know about this fee and I spoke EXTENSIVELY with a LIVE representative about my needs concerns and best bang for my buck. At NO TIME was a FEE mentioned. Nor was it in the packaging or box!
I want to be a part of this claim or get a refund and buy from another company!
Selfish sneaky and untrustworthy RING!
Ring 3 camera is cloudy at night during the fall footage is no good. My ring 2 video doorbell was much better clarity just stopped working had it for 4 years only used it for 2 years. Other byers are right the fee options are not posted on the box it was initially $10 and that changed to $3. monthly
I had no idea until today!! What a scheme
Hi there!
I need some assistance and think have a situation with Ring that goes along side these issues.
I NEVER signed up for monitoring services. I used my system in 2019/2020 and removed it from my home March of 2021.
I was then charged $10 a month from March to now even though my system was removed and I never signed up or gave permission for them to charge me.
They offered to credit me $40 of the $100 but I feel as though they should be not able to charge accounts without permission.
Would love to chat to see if this can help this case. Thanks.
Add me to law suit . If I knew what I know now about ring I never would have brought the one product I did never will buy RING PRODUCT AGAIN
Add me to the class action lawsuit. Comments submitted already
I have the Ring doorbell and I am very made at them for trying to charge me a fee when that was not clearly disclosed. I also have 2 stick up cams, a chime, and extra battery. All useless without recordings