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GetARoom.com has been hit with a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods and charges customers massive fees.
Plaintiffs Christian and Jonna Sander state that Consumer Club Inc. d/b/a GetARoom.com misleads consumers into thinking they are booking a room with the hotel itself and don’t disclose that they are a third-party vendor.
Sander says she made a reservation for a stay at the Scandic Patria hotel, thinking that she was on the hotel website. She paid $141.14 for the stay, which was the advertised rate.
When she received an email confirmation, the plaintiff learned that the reservation was booked through GetARoom.com and not the hotel itself.
“Upon information and belief, Plaintiffs believe that Defendant created a website to mimic or redirect them from the official website of the Scandic Patria in order to falsely induce Plaintiffs into reserving through Defendant instead of directly through the hotel,” the Get A Room class action lawsuit states.
In addition to fraudulently inducing the plaintiffs into booking a hotel reservation through its website, GetARoom.com also charged the plaintiffs a $100.76 in “Tax Recovery Charges & Service Fees,” which was not disclosed when the plaintiff was making the reservation.
The defendant is a middleman and takes reservations for hotel rooms from consumers in lieu of the customer booking a room directly with a hotel, claims the plaintiffs.
The plaintiffs say when they contacted the defendant via telephone, Get A Room representatives identify themselves as the “reservations department.” In addition, when asked by customers if the number they dialed is the hotel, the representatives affirm that this is true, according to the plaintiffs.
Only after customers receive a confirmation of the reservation do the plaintiffs find out they have booked a room through GetARoom.com and not directly through the hotel, the plaintiffs allege.
The Get A Room class action claims that the defendants charge more for their rooms than what is originally quoted prior to booking.
Allegedly, when consumers try to cancel their reservation because they are paying more than what is quoted, they are told there is a “no cancellation policy” so the reservation cannot be canceled.
The plaintiff claims that Get A Room representatives do not tell consumers about the no cancellation policy while on the phone. In addition, when consumers are booking a room online, they have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy, according to the GetARoom.com class action lawsuit.
Moreover, the plaintiffs state that if they contact the hotel to cancel their reservation, they are informed that if they booked their room directly with the hotel itself, they would have been able to cancel the reservation.
The GetARoom class action claims that there have been thousands of complaints about Consumer Club to the Better Business Bureau regarding their actions, but nothing has been done to fix the problems that the plaintiffs have encountered.
“Plaintiffs suffered an ascertainable loss as a result of Defendant’s omissions and/or misrepresentations associated with the cancellation policy and its purported ‘service’ fees,” the GetARoom.com class action lawsuit states.
Did you book a room through GetARoom.com? Let us know in the comments section below.
The plaintiffs are represented by Todd D. Carpenter and Katrina Carroll of Carlson Lynch LLP, Joseph G. Sauder and Joseph B. Kenney of Sauder Schelkopf LLC, and Daniel O. Herrera of Cafferty Clobes Meriwether & Sprengel LLP.
The GetARoom.com Class Action Lawsuit is Christian and Jonna Sander v. Consumer Club Inc. d/b/a Gettaroom.com, Case No. 2:20-cv-01363, in the U.S. District Court for the Central District of California.
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305 thoughts onGetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
My issue is the same. Duped into thinking I was booking with Best Western Hotels direct, then quoted charges in Canadian dollars but charged in US dollars. What a ripoff company. Sign me up for any class action.
I was also duped by Getaroom.com and so far have been unable to reach tgen, as they continually put me on hold. I made a complaint with the BBB.
Exact same thing happened to us, just as described in this article. we thought we were booking directly with the hotel. Hilton charged us $103 for the room, while GetaRoom ripped us off for an additional $47. This company is a scam.
Same thing just happened to me. I booked a 2 night stay that I thought was going through the hotel site but not so. My rate for the 2 nights was $234.82. They charged me $360.35. When I then immediately canceled the reservation they told me it was non refundable. I have a complaint open against them with the BBB. I have contacted my States Attorneys office and I have left several reviews sharing how they are doing business I am also contacting Fox News. They are messing with the wrong girl
Placed reservation through this company only to show up in city 2 hours away with hotel clerk stating I had none.
Tried to call CCI back, was left on hold for 20 minutes then hung up on. Had to pay twice for a room. Tried to reconcile through BBB but getaroom denied any responsibility.
Would love to join lawsuit, if possible.
Just encountered an issue with getaroom.com. Like most on this site, I thought I was booking directly with the hotel, Hilton Embassy Suites. It wasn’t until I needed a receipt for my expense report that was showing up as a zero dollar amount on my Hilton’s Honors App (and no points!) that I called the hotel and was told about this horrible scam. In calling getaroom.com and demanding a resolution and to have my charges credited, only to be further lied to, I asked for a supervisor. I did receive and email for “customer care and resolutions” but doubt that there will be any credit to my account for the overpayment. Amex is temporarily suspending the additional charges, but the resolution can take up to 6-8 weeks. In the meantime, there’s still no receipt for me to expense my company for my stay. Never knew this was a thing and can’t believe this is still going on. Please sign me up for any actions needed!
Add me too. I’m currently fighting with them with the help of my bank.
Add me too! Currently fighting with those lying thieving people. They won’t refund my money because of their strict cancellation policy. I was there for check in. The reservation wasn’t. I had to book and pay for another room. I have a paper trail of evidence for my case provided by the hotel. They blatantly lie to you.
Ugh, my 89 year old mother was also duped by getaroom.com. She is not computer savvy but tried to get the Hampton Inn phone number from a Google search. She thought she was calling the Hampton Inn directly to visit for my graduation. Because of covid, everything was canceled and she called to cancel her reservation. The hotel canceled no problem, yet the $986 charge was still showing on her bill. When she disputed with American Express, they reached out to getaroom.com who claimed she knowingly booked through their website. She’s beside herself as she is on a limited income and this is a lot of money. I’m trying to help her, but I am at a loss as to how. Please get these bastards!!!
We booked a room and we thought talking to Marriott directly. We agreed on rate of 239. They did not email the confirm. Got to hotel and all they could tell is it was paid in full. Tried to call their number but they acted like we never called and. Could not find our information. Then our credit card was charged 417. The hotel we stayed at did not even have rooms at that rate. Such a scam
We had this same experience for a reservation in June and July, 2020. The “Tax Recovery Charges” totaled almost $500. We were duped and I hope that this class action will shut them down and perhaps recoup some money for those who have been cheated.
This just happened to us. We booked Home2Suites in Decatur, AL. I searched for the property on my iphone and clicked on the first listing that came up. It took me to a site that appeared to be the Hilton site, but later discovered it only mimicked the Hilton site. When I clicked on the reservation button, it took me to a site that read “Guest Reservations”. I selected a room for $129 and completed the reservation only to be shocked when I received an email confirmation stating that the total cost was $193 – $64 (almost half the base cost) in taxes and fees!
When we arrived at the hotel we asked the desk clerk about the fees. When he looked into the booking, he discovered that the booking came from an organization in Bangkok, Thailand and said that Hilton couldn’t do anything to adjust or refund the exorbitant fees. We immediately called our credit card company, Capital One and together we got on the line with a customer service agent from the booking company. They refused to provide any adjustments or refunds.