Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.
GetARoom.com has been hit with a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods and charges customers massive fees.
Plaintiffs Christian and Jonna Sander state that Consumer Club Inc. d/b/a GetARoom.com misleads consumers into thinking they are booking a room with the hotel itself and don’t disclose that they are a third-party vendor.
Sander says she made a reservation for a stay at the Scandic Patria hotel, thinking that she was on the hotel website. She paid $141.14 for the stay, which was the advertised rate.
When she received an email confirmation, the plaintiff learned that the reservation was booked through GetARoom.com and not the hotel itself.
“Upon information and belief, Plaintiffs believe that Defendant created a website to mimic or redirect them from the official website of the Scandic Patria in order to falsely induce Plaintiffs into reserving through Defendant instead of directly through the hotel,” the Get A Room class action lawsuit states.
In addition to fraudulently inducing the plaintiffs into booking a hotel reservation through its website, GetARoom.com also charged the plaintiffs a $100.76 in “Tax Recovery Charges & Service Fees,” which was not disclosed when the plaintiff was making the reservation.
The defendant is a middleman and takes reservations for hotel rooms from consumers in lieu of the customer booking a room directly with a hotel, claims the plaintiffs.
The plaintiffs say when they contacted the defendant via telephone, Get A Room representatives identify themselves as the “reservations department.” In addition, when asked by customers if the number they dialed is the hotel, the representatives affirm that this is true, according to the plaintiffs.
Only after customers receive a confirmation of the reservation do the plaintiffs find out they have booked a room through GetARoom.com and not directly through the hotel, the plaintiffs allege.
The Get A Room class action claims that the defendants charge more for their rooms than what is originally quoted prior to booking.
Allegedly, when consumers try to cancel their reservation because they are paying more than what is quoted, they are told there is a “no cancellation policy” so the reservation cannot be canceled.
The plaintiff claims that Get A Room representatives do not tell consumers about the no cancellation policy while on the phone. In addition, when consumers are booking a room online, they have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy, according to the GetARoom.com class action lawsuit.
Moreover, the plaintiffs state that if they contact the hotel to cancel their reservation, they are informed that if they booked their room directly with the hotel itself, they would have been able to cancel the reservation.
The GetARoom class action claims that there have been thousands of complaints about Consumer Club to the Better Business Bureau regarding their actions, but nothing has been done to fix the problems that the plaintiffs have encountered.
“Plaintiffs suffered an ascertainable loss as a result of Defendant’s omissions and/or misrepresentations associated with the cancellation policy and its purported ‘service’ fees,” the GetARoom.com class action lawsuit states.
Did you book a room through GetARoom.com? Let us know in the comments section below.
The plaintiffs are represented by Todd D. Carpenter and Katrina Carroll of Carlson Lynch LLP, Joseph G. Sauder and Joseph B. Kenney of Sauder Schelkopf LLC, and Daniel O. Herrera of Cafferty Clobes Meriwether & Sprengel LLP.
The GetARoom.com Class Action Lawsuit is Christian and Jonna Sander v. Consumer Club Inc. d/b/a Gettaroom.com, Case No. 2:20-cv-01363, in the U.S. District Court for the Central District of California.
ATTORNEY ADVERTISING
Top Class Actions is a Proud Member of the American Bar Association
LEGAL INFORMATION IS NOT LEGAL ADVICE
Top Class Actions Legal Statement
©2008 – 2024 Top Class Actions® LLC
Various Trademarks held by their respective owners
This website is not intended for viewing or usage by European Union citizens.
307 thoughts onGetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
I also thought I was booking directly with the Andrew Jackson Hotel but had been hijacked to getaroom.com (billing as CCI Hotel Reservations). I actually spoke to a representative who led me to believe he was a hotel employee. He twice assured me there was onsite parking because of my neck, back and leg problems. Got to the hotel and found there was no parking and had to park a mile from the hotel. The hotel invoice reflects charges of $609.70 but CCI charged $935.44. I had to pay $140.25 for parking on top of that. I cannot reach CCI by phone. Even the hotel desk clerk told me that websites like getaroom.com are constantly “stealing their customers” by pretending to be them.
I booked 3 rooms at Talking Stick Resort in Phoenix, AZ in March 2021 for $122 room unknowingly through GetaRoom and was charged an additional $225 in resort fees, etc. When I called TSR to cancel the reservations I was told I didn’t book it through them and I could not get a refund. They told me if I booked it through them I could have. I called getaroom and they told me it was the Resorts policy to not give refunds which I told them I spoke to them and it was not. I then tried to recoup my money through my credit card company and was told they couldn’t refund my money because it was Getarooms no refund policy and I should have read the fine print…which I never saw until after I booked it. WTH! If it’s not too late add me to the class action lawsuit.
After searching several hotel reservation sites I found a room in Frisco, CO that I wanted to book. Went directly to a google search to book the room directly with the hotel. The first search item in google for Ramada by Wyndham was actually Reservationcounter.com. The website had the Ramada logo and looked exactly like a corporate website. I booked and paid several extra fees that the hotel did not charge. Very misleading!
l was re-redirected per my computer from the hotel website to getaroom website.
Unfortunately for me, i didn’t read the fine print at the END of the reservation which after i had made the reservation,
The trip has been cancelled and now i am out about $1000.
Getaroom said if the hotel says i can cancel, they will refund my money. but the hotel i made the reservation at is days inn, chino, az and the owner/manager does not go to his hotel except for a monthly(?) visit. front desk, Tom, will not give me a direct line to the owner/manager.
Needed a room quickly after the “pet friendly” reservation at TownePlace Suites did not take dogs over 30 pounds. Called reservation number from Crowne Plaza search thinking that it was the Crowne Plaza reservation number. They did not state that this was a 3rd party booking agency- just noticed it when I got the confirmation email. Was quoted rate of $230.44 for the room which would be pet friendly up to 50 lbs. After a lengthy disclaimer speech the total was quoted as $375.02. I asked about the additional charges thinking it must be the dog fee but she said it was Tax Recovery & Service Fees. I still thought the fee may include dog & parking fee. At the Crowne Plaza they said the reservation came from Priceline & the fees did not include parking or dog fee- the fee that they keyed in for the room was $193.79 so even the $230 rate was not good, hopefully this charge is deducted after the getaroom payment goes thru.
I, too was scammed last night. Discovered immediately what they did.. charged $569.00 for room and $336.00 in fees. I’m sick. They won’t cancel. Hotel won’t cancel and say the room was booked through Priceline. This is not Priceline. I thought I was booking through hotel directly. They set up their site so when you fill out forms it looks legit like hotel. Don’t find out fees until you get your receipt. Shut them down.. disgraceful. I’m trying to get my Amex card co to dispute charges.
Fighting get a room for a refund right now.
It looked like I was looking through Kayak.com for the night of travel. When I received the confirmation right after booking, I saw they booked me for the wrong night, and they were not Kayak.com. I called the customer service number immediately. After leaving me on hold for almost a half an hour the representative said they were unable to contact the hotel and there was absolutely nothing he could do. I had no place to stay that night AND would be charged the full price plus tax for a room less than 30 min from making the reservation! I slept in my car with my service dog on the side of the freeway and they immediately charged my account for $106.00. A REAL BOOKING AGENCY DOESN’T PULL THIS SNEAKY STUFF. CROOKS! Add my name to the list for the Class Action Lawsuit please.
I was duped today and immediately reported it to American Express
Someone has to stop these thieves
Total misrepresentation add me to your list
I was duped today and immediately reported it to American Express
Someone has to stop these thieves
Total misrepresentation